Contact the Registered Plans Directorate

For information, you can contact us by telephone, fax, mail, email or courier:

By telephone

Toll-free in Canada and the United States: 1-800-267-3100

If you are calling from outside of Canada or the United States, call us collect at 613-221-3105. The Registered Plans Directorate accepts collect calls.

Agents are available Monday to Friday (except holidays) from 8 a.m. to 5 p.m. (Eastern time). Any calls the Directorate receives outside these hours will be directed to a voice-mail system. Calls will be returned the next business day.

By fax (secure)


By mail and courier

Canada Revenue Agency
Registered Plans Directorate
875 Heron Rd
Ottawa ON  K1A 0L5

By email (The Registered Plans Directorate does not accept emails containing personal or plan related information)

The hours of operation are from Monday to Friday 7:30 a.m. to 3:30 p.m. Couriers should go to the loading dock for delivery and signature.

If you wish to send plan-related information to us by courier, please note that information related to particular plans is sensitive information that must be handled securely.

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