Contact the Registered Plans Directorate

For information, you can contact us by telephone, fax, mail, email or courier:

By telephone

Toll-free in Canada and the United States: 1-800-267-3100

If you are calling from outside of Canada or the United States, call us collect at 613-221-3105. The Registered Plans Directorate accepts collect calls.

Agents are available Monday to Friday (except holidays) from 8 a.m. to 5 p.m. (Eastern time). Any calls the Directorate receives outside these hours will be directed to a voice-mail system. Calls will be returned the next business day.

By fax (secure)

613-952-0199

By mail

Registered Plans Directorate
Canada Revenue Agency
Ottawa ON  K1A 0L5

By email

RPD.LPRA2@cra-arc.gc.ca

By courier

Information Holdings Operation Section - Registered Plans
Registered Plans Directorate
Canada Revenue Agency
875 Heron Road, B70
Ottawa ON  K1A 1A2

The hours of operation are from Monday to Friday 7:30 a.m. to 3:30 p.m. Couriers should go to the loading dock for delivery and signature.

If you wish to send plan-related information to us by courier, please note that information related to particular plans is sensitive information that must be handled securely.

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