Contact the Registered Plans Directorate

For information, you can contact us by telephone, fax, mail, email or courier:

By telephone

Toll-free in Canada and the United States: 1-800-267-3100

If you are calling from outside of Canada or the United States, call us collect at 613-221-3105. The Registered Plans Directorate accepts collect calls.

Agents are available Monday to Friday (except holidays) from 8 a.m. to 5 p.m. (Eastern time). Any calls the Directorate receives outside these hours will be directed to a voice-mail system. Calls will be returned the next business day.

By fax (secure)


By mail and courier

Due to a building refit spanning multiple years, the Registered Plans Directorate’s mailing address has been temporarily changed. Please use the following address for all correspondence until further notice:

Registered Plans Directorate
Canada Revenue Agency
2215 Gladwin Cres
Ottawa ON  K1B 4K9

By email (The Registered Plans Directorate does not accept emails containing personal or plan related information)

The hours of operation are from Monday to Friday 7:30 a.m. to 3:30 p.m. Couriers should go to the loading dock for delivery and signature.

If you wish to send plan-related information to us by courier, please note that information related to particular plans is sensitive information that must be handled securely.

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