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CRA Online chat

About the online chat

The Canada Revenue Agency (CRA) has launched an online chat service where taxpayers can ask general, non-account specific questions to a live CRA agent.

The online chat agents can assist taxpayers with personal income tax related enquiries such as tax-filing deadlines, filing a tax return, payment enquiries, etc. as well enquiries regarding forms and the Canada Carbon Rebate (formerly known as Climate action incentive payment).

If you are unable to obtain the information you need through the online chat service, you may continue to contact us through our self-serve options or our phone lines.


We would like to remind you not to share any personal information, such as your social insurance number, address, or date of birth in the online chat.

Available topics

The online chat service is available for general questions about:

Hours of service

The online chat service is available Monday to Friday from 9am to 4:30pm ET.

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