Complaint process and review
The Office of the Taxpayers’ Ombudsperson reviews complaints about the quality of service provided by the Canada Revenue Agency (CRA). We can make recommendations to try to resolve service issues or to improve the service the CRA provides.
Services and information
Our complaint process
When we receive your complaint, we will determine how to process it. We may refer it to the CRA, look at it urgently, or conduct an examination.
Complaints we review
We only review issues about service, but there are limits of what we can review.
The eight rights we uphold
We are responsible for making sure that the CRA respects eight of the 16 rights found in the Taxpayer Bill of Rights.