Administrative changes to disability benefit claims under the Disability Insurance plan

Date: February 2022

To: The Public Service Pay Centre, Compensation Managers, Heads of Human Resources, Participating Separate Employers and Deputy Ministers, Association of Public Executives of the Public Service, the National Managers’ Community.

Purpose

This is to inform you of permanent improvements being made to the disability benefit claims process under the Disability Insurance plan.

These changes are effective immediately.

Electronic submission of disability benefit claim forms

All disability benefit claim forms can now be signed and submitted electronically to Sun Life at disabilityclaims@sunlife.com.

Forms can still be submitted by mail or fax to Sun Life at:
Montreal Group Disability Management Office
Federal Government Disability Insurance Plan
Sun Life Assurance Company of Canada
P.O Box 12500 Station CV
Montreal, QC H3C 5T6

Fax: 1-866-639-7849

Senior managers signing of the Employer’s Statement

Senior managers can now complete, sign and submit the Employer’s Statement form on behalf of the employee’s direct supervisor or manager, should the direct supervisor or manager be unavailable. The senior manager must indicate that they are doing so due to the unavailability of the employee’s direct supervisor or manager and indicate the direct supervisor or manager’s name on the form, on a separate sheet of paper, or in the submission email.

Enquiries

Should you, an employee or an attending physician have any questions or concerns, please contact Sun Life at 1-800-361-5875.

Chiefs of Compensation at the corporate level may contact the Employee Relations and Total Compensation Sector.

Marie-Chantal Girard
Senior Assistant Deputy Minister
Employee Relations and Total Compensation Sector
Office of the Chief Human Resources Officer
Treasury Board of Canada Secretariat

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