Appendix C - Benchmark Positions - Executive Group Benchmark 1 to 26 (EX-01)

General Accountability

Accountable for providing advice and communications expertise on all aspects of the Department’s external communications to enhance the profile of the Minister and to increase the Canadian public’s understanding of sustainable development and the responsible use of Canada’s minerals, energy and forestry resources.

Organization Structure

This is one of three (3) positions at the third managerial level reporting to the Director General, Communications. The others are the Director, Corporate Communications Services; and the Financial Advisor.

The seven (7) positions reporting to the Director, Public Affairs, are:

Sector Account Executives [x5], responsible for providing communications advice, operational planning and communications services to many of the sectors within the Department, as well as horizontal analysis of other sectors’ activities, in order to provide advice from a corporate perspective to the Deputy Minister and the Minister.

Ministerial Projects Officer, responsible for managing strategies, action plans and awareness campaigns for specific high-profile ministerial initiatives; and developing and producing communications activities, vehicles and products related to events.

Chief, Editorial Services, responsible for managing communications projects and writing and editing communications material for public and media distribution.

Nature and Scope

The Department is engaged in managing major policy, scientific and technical research and development, and industry support programs of national and international consequence with respect to Canada’s land mass, energy, forestry, mines and minerals sectors of the economy. The Department advances sustainable development and the responsible use of Canada’s mineral, energy and forest resources.

It is within this context that the Director, Public Affairs, manages the provision of a full range of corporate and external communications services-including issues and crisis management, events management, speech writing and communications advice-to provide the Minister, the Deputy Minister and other key clients with independent and sound professional advice.

The Director manages the horizontal overview and coordination of communications activities by monitoring the effective implementation of the Strategic Communications Framework and promoting the Framework to the Department’s sector management committees and communications groups.

The Director plays a strategic role in the area of external communications by ensuring that integrated communications strategies are incorporated into the design and implementation of communications plans.

A challenge for the position is to negotiate with the sectors on the level of advice and service to be provided to clients and stakeholders and to define the roles and responsibilities of both parties, as well as their areas of complementarity, to ensure the delivery of quality communications products and services.

The Director develops and implements standards of quality so that all sectors receive high quality service, by ensuring that the Account Executives are equipped, trained and informed to effectively carry out their role as communications specialists, and providing consistency among the services offered.

The Director ensures that sectors are effectively supported by Corporate Communications Services, in the areas of environmental research and evaluation, internal communications and creative services (exhibits, audiovisual and publishing), as well as by the other specialists in the Ministerial Projects and Editorial Services Division. The Director establishes operating tools and participates in the preparation of presentations and briefings intended for the entire Department, both those that convey departmental policies and those that implement a Privy Council directive.

A major challenge for the Director is to ensure that both the government and the Department’s communications messages are well integrated and that horizontal linkages are established to ensure a good cross-pollination of information; as such, the position becomes the pivotal link between the Branch and the sectors. To meet this challenge, the Director must remain on the leading edge of all areas of communication by liaising with other departments, other levels of government and the private sector in order to gain new inspiration and information on the latest trends in the field of communications.

The Director acts as Secretary of the Communications Advisory Committee and is a member of the Branch’s management committee.

The Director maintains ongoing contacts with regional federal government councils in order to identify potential communications opportunities, to deal with regional issues and to keep a finger on the pulse of the regional environment.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides authoritative communications advice to the Minister, the Deputy Minister and the Departmental Management Committee in order to ensure that integrated communications strategies are incorporated into the design and implementation of communications plans.
2. Ensures effective implementation of the Strategic Communications Framework throughout the Department so that the communications issued by the Sectors and the Communications Branch are well integrated and increase the visibility of the Department.
3. Ensures that all communications activities and products are of the highest quality.
4. Promotes management accountability for communications.
5. Provides leadership to the sectors in attaining the desired visibility for the Department by ensuring that good communications practices are understood and implemented.

Benchmark 1 - Text version

BM1: Director, Public Affairs
The subject position is at the third managerial level reporting to the Director General, Communications. There are 2 peer positions at the same reporting level.

7 positions report to Director, Public Affairs.

• Linear organizational chart
  Director General, Communications
  • Director, Corporate Communications Services
  • Financial Advisor
  • Director, Public Affairs
    • 5 Senior Account Executives
    • Ministerial Projects Officer
    • Chief, Editorial Services

Evaluation Rationale

Title: Director, Public Affairs

General Accountability

Accountable for the strategic management and coordination of Indigenous issues and affairs, the provision of advice and guidance on complying with the legal duty to consult with Indigenous groups and on Aboriginal treaty obligations to departmental officials, direct the Department’ s engagement in relationship building with internal and external stakeholders, including the Indigenous peoples, to develop and implement policies, frameworks and initiatives related to the Government of Canada Action Plan on Aboriginal Consultation and Accommodation.

Organization Structure

This is one of the three (3) positions reporting to the Director General, Infrastructure and Environment Governance Policy and Strategy. See Annex A for the organization chart.

The two (2) positions reporting directly to the Director, Indigenous Affairs are:

Manager, Indigenous Rights & Treaties, (Staff of 6) is responsible for the provision of guidance to ensure compliance of the Department of National Defense on Indigenous treaty obligations. The position also manages property issues and the files that are in litigation involving Indigenous groups and treaties. The Manager directs the development of negotiation positions on behalf of the Department and cooperates with other departments on Indigenous files and Cabinet documents.

Manager, Indigenous Affairs Secretariat, (Staff of 6) is responsible for the provision of guidance to ensure compliance with the Department’s legal duty to consult with Indigenous groups and assists in forming key partnerships with various stakeholders to renew the nation-to-nation relationship with Indigenous Peoples. The Manager monitors obligations related to Indigenous issues and oversees the development of revisions to policies pertaining to consultation while ensuring consistency and compliance throughout the Department. The position is also accountable for training programs for military and civilian members involved in these activities.

Nature and Scope

As the largest federal department, the Department implements Government decisions regarding the defense of Canadian interests at home and abroad and provides advice and support to the Minister. The mission is to defend Canada and Canadian interests and values while contributing to international peace and security by serving on the sea, on land and in the air while supported by the civilian workforce. Canada’s defense policy is comprised of three pillars: Strong at home; Secure in North America and Engaged in the world. The Branch is the departmental authority for the coordination of Indigenous issues within the Department.

It is within this context that the Director, Indigenous Affairs is responsible for the management and coordination of Indigenous issues and affairs. The Director provides advice and guidance to departmental officials in order to comply with the Department’s legal duty to consult with Indigenous groups and on treaty obligations. The position plays a pivotal advisory role in the establishment of key partnerships and consultations with internal and external stakeholders to support the Government’s objective to renew national relationships with Indigenous peoples. This involves directing the Department’s engagement in relationship building with First Nations, Metis, Inuit as well as national Indigenous organizations. The position fosters collaborative working relationships with the Department/military and other government departments which advance the development or implementation of government-wide policies, frameworks and initiatives related to the implementation of Indigenous consultation.

The Director develops processes and frameworks and directs the structured analysis, review and development of revisions to legislation, policies, standards and directives pertaining to Indigenous issues. The Director manages and coordinates departmental files that are in litigation involving Indigenous groups and treaties. The position provides expert advice and recommendations to the Deputy Minister concerning the monitoring and evaluation of departmental and government priorities related to Indigenous issues for implementation or those of key significance for the Department.

A key challenge for the position is the requirement to establish negotiation positions used in settling litigations and claims against the Department. In this capacity, the Director provides leadership on major government initiatives/agreements and provides advice and recommendations to senior management. The position monitors and reports on Canada’s obligations related to indigenous policies and issues, such as the implementation of modern treaties. The Director collaborates with central agencies and other departments with respect to Indigenous files and Cabinet documents such as United Nations declaration on the Rights of Indigenous Peoples.

The Director oversees the design, development and delivery of information, awareness-building and training programs for military and civilian members engaging with Indigenous peoples or involved in Indigenous consultation and accommodation activities. The position keeps abreast of new developments and emerging issues to advise senior managers on the interpretation of court decisions affecting the Department. The Director must ensure that in addition to meeting the legal duty to consult and accommodate, the Department focuses on strengthening its relationships by building mechanisms with Indigenous groups (e.g., good governance goals and objectives). The Director must ensure that the Department acts in a manner that is in line with Canada’s reconciliation objectives as the Crown must be perceived by rights-holders (Indigenous people under the constitution) and stakeholders/partners to be acting honorably. This is a key legal requirement as well as element of success in Indigenous consultation activities.

The Director is accountable for managing the preparation of Treasury Board submissions or memos and ensuring that options are cost-effective and resource efficient. A further requirement is the need to manage the review of modern treaties as they are negotiated to ensure that departmental interests are respected and that treaty implementation obligations relating to military operations, contracting and land use planning are met.

The Director represents the Department at interdepartmental meetings and contributes to the governmental agenda on Indigenous consultation. The Director is responsible for ensuring a consistent whole-of-portfolio approach to Indigenous consultation and for providing departmental officials with advice and guidance on complying with the legal duty to consult with Indigenous groups and on Indigenous treaty obligations.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the departmental mandate with respect to Indigenous Affairs.
2. Provides expert advice to departmental officials and senior management on coordination of Indigenous affairs, obligations reflected in treaties and the acceptance of treaty proposals. Coordinates recommendations to the Deputy Minister related to governmental committees on Indigenous issues and interprets court decisions affecting the Department’s legal duty to consult.
3. Develops frameworks to ensure consistency throughout the Department in the interpretation and implementation of the Indigenous Consultation and Accommodation Guidelines.
4. Oversees the analysis and development of revisions to legislation pertaining to consultations and manages the files that are in litigation involving indigenous groups and treaties.
5. Manages relationships and partnerships and coordinates with national Indigenous organizations, groups, stakeholders and other departments the development of national frameworks related to the implementation of Indigenous consultation.
6. Oversees the development and delivery of training programs for military and civilian members involved in consultation activities.
7. Represents the Department at internal meetings and contributes to the governmental agenda on Indigenous consultation.
8. Manages the human, financial, and material resources of the Branch with prudence and probity.

Benchmark 2 - Text version

BM2: Director, Indigenous Affairs
The subject position is at the third managerial level reporting to the DG, Infrastructure and Environment Governance Policy and Strategy. There are 2 peer positions at the same reporting level.

Reporting to Director, Indigenous Affairs are 2 managers.

• Linear organizational chart
  DG, Infrastructure and Environment Governance Policy and Strategy
  • Director, Business Planning
  • Director, Strategy and Policy
  • Director, Indigenous Affairs
    • Manager, Indigenous Rights & Treaties
    • Manager, Indigenous Affairs Secretariat

Evaluation Rationale

Title: Director, Indigenous Affairs

General Accountability

Accountable for executive leadership of the Agency’s Evaluation Program in accordance with government wide policy, frameworks and national standards.

Organization Structure

This position is one of three (3) positions reporting to the Director General, Chief Audit & Evaluation Executive. See Annex A for the organization chart.

The three (3) positions reporting directly to the Director, Program Evaluation are:

Manager, Evaluation Research [x2], (Staff of 8 each) is responsible for the management of evaluation professionals and consultants in the conduct of program evaluations for assigned areas of the Agency. The manager oversees the preparation of reports and recommendations resulting from evaluation findings; and internal evaluation delivery models/methodologies.

Manager, Results-Based Management, (Staff of 6) is responsible for the management of evaluation professionals and consultants evaluating horizontal program for assigned areas. The Manager reviews and coordinates program area comments on reports and on evaluation findings and advises on results-based management, central agency and internal evaluation delivery models/methodologies.

Nature and Scope

The Agency provides integrated border services that support national security and public safety priorities and facilitates the free flow of persons and goods, including animals and plants, which meet all requirements under the program legislation. The Agency is an integral part of the Public Safety Canada portfolio. The Agency employs a workforce of approximately 14,000 employees, including over 6,500 uniformed officers providing services at approximately 1,200 points across Canada and at 39 international locations. The Agency undertakes a variety of programs and services such as goods analysis, product verification, detection of contraband, development of detection tools; border management security operations, admissibility, and enforcement; intelligence; strategic policy; and international, intergovernmental and client relations.

The Chief Audit and Evaluation Executive Directorate has been established to conduct audits, evaluations and other reviews and inspections of Agency programs, policies and activities and to develop and implement policies, strategies, approaches, methodologies and processes governing the organization’s independent audit and evaluation functions.

It is within this context that the Director, Program Evaluation provides leadership of the Agency’s evaluation program through the design, development and improvement of the evaluation policy framework, methodologies and tools, as well as the introduction of new evaluation approaches, The position reports annually on the performance of the program.

The Director provides recommendations on the continuation, amendment, improvement or termination of programs, policies and services based on evaluation findings. The Director evaluates and provides assessments of the effectiveness of the Agency’s programs. Program evaluations provide key inputs to executive decision-making, Memoranda to Cabinet, Treasury Board submissions and strategic review decisions.

The Director leads initiatives to improve evaluation methodologies, approaches, tools, models, standards and best practices and ensures quantitative and qualitative integrity of research and findings. The position links findings to various federal government initiatives and priorities. In addition, the Director oversees the creation and introduction of new, flexible evaluation approaches to improve the evaluation practice and efficiency. The Director supports the work of external assurance bodies such as the Office of the Auditor General.

The Director consults with the Agency executive management, the Executive Evaluation Committee and the partners, and external evaluation bodies on all aspects of program evaluation. The Director ensures the development and inclusion of an effective business plan to meet the Treasury Board Policy and supports the Head of Evaluation’s annual statement of performance measurement in the Agency.

The Director leads the development and approval of reports submitted to the Executive Evaluation Committee. The Director ensures that program evaluations include the identification and definition of significant areas of risk, or problems areas, together with comprehensive and effective management action plans to respond to identified area of improvement. The Director authorizes their publication and provides access in the public domain following appropriate briefings to the Minister’s Office on key findings. The position leads the conduct of effective reviews and the development of the annual statement of performance measurement in the Agency.

The Director develops relationships with other government departments with regard to horizontal and intergovernmental evaluations impacting on the Agency. The Director supports Agency policy and program stakeholders in their dealings with external evaluators while supporting external evaluators in their dealings with the Agency. The Director provides support and collaborates with the executives and officials from other government departments to address performance management and evaluation expectations as required under Treasury Board policies.

The diversity, complexity and range of Agency program evaluation activities pose major challenges for the Director. Program evaluations must be based on sound methodologies and designed to assess program relevance and performance in a neutral manner. In order to be effective, the Director must possess a broad understanding of public service operations generally, and in-depth knowledge of the multi-faceted Agency business in order to discuss and resolve critical issues arising from the evaluation process with senior Agency officials. Performance targets are integral to the evaluation function and the potential trade, security and economic impacts of non-performance are significant.

The Director represents the Directorate and Agency at internal, interdepartmental and central agency meetings, committees, consultations and negotiations. The Director maintains effective working relationships with central agencies to support system-wide changes to strengthen evaluation. The Director contributes to the development and implementation of government-wide evaluation policies and initiatives, the resolution of issues of mutual concern and the sharing of best practices.

The Director is also responsible for the review, challenge and improvement of Agency strategic and program initiatives articulated in Memoranda to Cabinet and Treasury Board submissions and provides advice to the President and Director General regarding the same. In addition, the Director negotiates and developed evaluation strategies as they pertain to these documents. The Director is challenged to ensure that funding for audits and evaluations on new initiatives, and projects, is available.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Directs the design, development and improvement of the evaluation policy framework and evaluation methodologies, approaches, tools, models, standards and best practices, including the introduction of new, flexible evaluation approaches; supports the work of external assurance bodies.
2. Leads the development of the five -year Agency evaluation plan in consultation with stakeholders and in discussion and coordination with the Senior Director, Internal Audit and the Director, Professional Practices and Strategic Issues.
3. Directs the implementation of the five-year corporate evaluation plan and interfaces with the President, Executive Vice-President and Vice-Presidents as the key clients.
4. Directs the development of reports; provides recommendations on the continuation and/or, amendment of programs and policies; approves evaluation reports for submission to the Executive Evaluation Committee, presents the report findings and recommendations to the Committee, authorizes their publication and provides regular status reports to the Executive Evaluation Committee.
5. Directs the conduct of e-reviews to support the development of the Head of Evaluation’s annual statement on performance measurement in the Agency.
6. Represents the Agency to other government departments regarding horizontal and intergovernmental evaluations; supports Agency policy and program stakeholders and provides a challenge function on program evaluation issues; ensures that evaluation frameworks and the conduct of studies reflect sensitivity to security, socio-economic and cultural factors.
7. Leads management initiatives to develop performance management frameworks in the Agency, provides support and collaboration with Agency executives and officials from other government departments; provides professional advice and review of performance indicators and measures.
8. Ensures the provision of secretariat services to the Executive Evaluation Committee.
9. Represents the Directorate and Agency at meetings, committees, consultations and negotiations with regional and business line executives of the Agency, central agencies and contributes to the development and implementation of government-wide evaluation policies and initiatives.

Benchmark 3 - Text version

BM3: Director, Program Evaluation
The subject position is at the third managerial level reporting to the Director General, Chief Audit & Evaluation Executive. There are 2 peer positions at the same reporting level.

Reporting to Director, Program Evaluation are 3 managers.

• Linear organizational chart
  Director General, Chief Audit & Evaluation Executive
  • Senior Director, Internal Audit
  • Director, Professional Practices and Strategic Issues
  • Director, Program Evaluation
    • 2 Managers, Evaluation Research
    • Manager, Results-Based Management

Evaluation Rationale

Title: Director, Program Evaluation

General Accountability

Leads the development of legislative and regulatory frameworks governing controlled substances including economic assessments, risk and impact analyses and other evaluations.

Organization Structure

This is one of five (5) positions reporting to the Director General, Controlled Substances Directorate. See Annex A for the organizational chart.

The four (4) positions reporting to the Director, Legislative and Regulatory Affairs are:

Managers, Regulatory Affairs I and II [x2], (Staff of 5 each): responsible for analyzing information related to the regulation of controlled substances in Canada and internationally; for analyzing government directions, key stakeholder views and statutory obligations concerning drug policy and their impact on regulatory proposals; for establishing the nature and scope of policy analyses; and for recommending policy research proposals.

Manager, Economic Analysis, (Staff of 3): responsible for providing briefings, analyses and recommendations to executives on economic and financial issues relating to the Department’s mandate based on policy and regulatory proposals acquired during stakeholder consultations; managing the analyses of relevant information and qualitative and quantitative data/evidence concerning overall trends and developments in controlled substances; identifying potential financial and economic impacts of proposed legislation and programs.

Senior Advisor, Risk Management: responsible for providing in-depth expert advice to legislative drafters; developing and articulating current legal scientific evidence standards for controlled substances; coordinating the response to corporate requests for access to information and for senior management/Ministerial speaking points, and for ensuring records management of all regulatory files handled by the Division.

Nature and Scope

The Department is responsible for helping Canadians maintain and improve their health and safety.  It is committed to improving the lives of all Canadians and to making this country’s population among the healthiest in the world as measured by longevity, lifestyle and effective use of the public health care system. To achieve this goal, the Department relies on high-quality scientific research as the basis for its work; conducts ongoing consultations with Canadians to determine how to best meet their long-term health care needs; communicates information about disease prevention to protect Canadians from avoidable risks; and encourages Canadians to take an active role in their health, such as increasing their level of physical activity and eating well, and regulating pesticides, tobacco, controlled substances, consumer products, drugs, medical devices, and biologics, etc.

The Healthy Environments and Consumer Safety Branch is a science-based regulatory organization mandated to protect the health of Canadians through prevention, oversight, and rapid response in the regulation of chemicals, environmental contaminants, consumer products, tobacco, alcohol, and controlled substances. The Controlled Substances Directorate (CSD) is accountable for leading the development, implementation and oversight of the Government’s controlled substances program, with the goal of protecting Canadians through the reduction of substance use and abuse. The Directorate works in partnership with all levels of government, the health community and other stakeholders and has accountability for the administration of the Controlled Drugs and Substances Act (CDSA).

It is within this context that the Director, Legislative and Regulatory Affairs is responsible for providing leadership to the development and management of short to long-term strategies and plans for modernizing legislative and regulatory frameworks with a view to establishing a more flexible and sustainable approach to regulating controlled substances and precursors from a lifecycle management perspective. The Director is faced with challenges in achieving the outcomes of this modernization initiative as well as the ongoing management of the frameworks as the work involves major reforms to some of the most complex federal legislative and regulatory instruments.

The Director provides leadership in the design, development and implementation of a Regulatory Roadmap that establishes CSD’s vision to support and enable a sustainable regulatory future. The Director is challenged with providing direction to the transformation of multiple existing and diverse frameworks for controlled substances and precursors that reflect CSD’s vision for an efficient, transparent and aligned regulatory system. From a broader perspective, the Director is responsible for establishing how CSD will evolve from its current single-focused regulatory framework to a new system with emphasis on regulating in a manner that focuses on risks and the level of harm-controlled substances and precursors present to Canadians.

A major component of the modernization initiative is to design new regulatory models based on risk management frameworks and evidence-based oversight. The Director is challenged with integrating new or enhanced approaches in the regulatory system that optimize the benefits of international collaboration, best practices and scientific knowledge. The new regulatory system must ensure the sustainability of oversight across the scope of existing substances while ensuring responsiveness to advances in science and the expanded role of new psychoactive substances in the illicit drug market. The Director is responsible to ensure regulatory frameworks integrate current achievements in global cooperation and global best practices. CSD establishes ongoing liaison and communications with all provinces and territories regarding the oversight of prescription drugs containing controlled substances. The Director must ensure that there is a full understanding of changes in federal regulatory approaches to promote cooperation and alignment of approval processes and practices relating to substance abuse in Canada.

The Director devises strategies for short and long-term priorities in legislative and regulatory change management and establishes a comprehensive project management framework to ensure a coordinated approach to regulatory amendments, including a series of regulatory proposals. The Director implements efficiency measures that involve cutting through unsustainable administrative requirements and substituting them with approaches using international best practices and new technological advantages.

The Director facilitates the collaboration of the operational transition to the new regulatory model for CSD. The Director leads the provision of expert advisory and analytical services to CSD stakeholders to assist in the development of the requisite policies, the conduct of financial and economic assessments of proposed regulations and the associated risk evaluations. The Director consults with Justice Canada and oversees the drafting of controlled substance and precursor regulations. The position provides advice and support to internal and external stakeholders in the design and implementation of performance measurements linking legislative and regulatory initiatives. It is from this perspective that the Director is expected to provide expert assistance to CSD front-end stakeholder consultations relating to proposed policy and regulatory proposals to ensure that the associated socio-economic impacts are well defined and assessed to support the preparation of Treasury Board Submissions and Memoranda to Cabinet.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Manages the development and implementation of short to long-term strategies, plans and priorities for modernizing the legislative and regulatory framework for controlled substances as well as regulatory change management.
2. Directs the design, development and implementation of a Regulatory Roadmap that establishes CSD’s vision to support and enable a sustainable regulatory future.
3. Directs the design of the new regulatory models based on risk management frameworks and evidence-based oversight that optimizes the benefits from international collaboration, best practices and scientific knowledge.
4. Leads the provision of expert advisory and analytical services to CSD stakeholders to assist in the development of requisite policies, the conduct of financial and economic assessments of proposed regulations, and the associated risk evaluations.
5. Directs or participates in consultations with a range of stakeholders from provincial, public and private sector, interest groups, and consumers, etc., to obtain and assess feedback on policy and regulatory proposals in addition to promoting international cooperation and alignment of approval processes and practices relating to substance abuse in Canada.
6. Ensures that changes in federal regulatory approaches are well understood and that the associated socio-economic impacts are well defined and assessed to support the preparation of Treasury Board Submissions and Memoranda to Cabinet.
7. Establishes a comprehensive project management framework for the modernization activities to ensure a staged and coordinated approach to regulatory amendments, including a series of regulatory proposals.
8. Oversees the drafting of controlled substance and precursor regulations in consultation with Justice Canada.
9. Manages human, financial and materiel resources of the division with prudence and probity.

Benchmark 4 - Text version

BM4: Director, Legislative and Regulatory Affairs
The subject position is at the third managerial level reporting to the Director General, Controlled Substances Directorate. There are 4 peer positions at the same reporting level.

4 positions report to Director, Legislative and Regulatory Affairs.

• Linear organizational chart
  Director General, Controlled Substances Directorate
  • Director, Drug Policy
  • Director, Controlled Substances
  • Manager, Administration
  • Senior Advisor
  • Director, Legislative and Regulatory Affairs
    • 2 Managers, Regulatory Affairs I and II
    • Manager, Economic Analysis
    • Senior Advisor, Risk Management

Evaluation Rationale

Title: Director, Legislative and Regulatory Affairs

General Accountability

Directs the development and implementation of supply management and contracting services as well as related policies and procedures for the Department within delegated contracting authority.

Organization Structure

This is one of six (6) positions reporting to the Director General and Deputy Chief Financial Officer. See Annex A for the organization chart.

The eight (8) positions reporting directly to the Director, Contracting, Materiel Management & Systems are:

Team Leader [x3], (Staff of 3 each) responsible for strategic and policy advisory and planning services which include planning and conduct of research and analyses as well as representation on inter-intra departmental committees, working groups, and in consultation with public and private/industry sector vendors/supplies.

Senior Analyst & Contracting Officers [x2], (Staff of 4 each) responsible for policy analysis, preparation, drafting and revision services, strategic advice, research, monitoring, coordination, training, process improvement and compliance to the Department in contracting activities and materiel or supply management oversight.

Manager, Integrated Financial & Materiel Systems (Staff of 3) responsible for controlling and monitoring the integrated financial and materiel system (IFMS) and SAP modules to evaluate integrity, efficiency and effectiveness. The Manager develops comprehensive systems documentation and ensures user support and training. The Manager makes recommendations to the Director on policies/processes to improve systems operations. The Manager develops new systems functions and ensures the sustainability and ongoing support of these new functionalities.

Manager, Management Operations, (Staff of 3) responsible for strategic advice guidance and direction for the development of Departmental purchasing and supply policies, strategies, priorities, plans, training, systems and procedures to meet the supply need of the Department in a cost-effective, open and transparent matter. Activities include procurement of goods or services, contracting, materiel management, asset/inventory management and disposal, vendor relations, client advice, trend analyses and reporting.

Senior Financial and Business System Analyst, (Staff of 5) responsible for the evaluation, development, implementation and support of corporate financial and materiel management information systems, policies and procedures and the related training, advice, interpretation and recommendations to departmental managers and staff.

Nature and Scope

The Department provides legal advice to the Government and federal government departments and agencies, represents the Crown in civil litigation and before administrative tribunals, drafts legislation and responds to the legal needs of federal departments and agencies. The Department of Justice represents the Canadian government in legal matters and almost all lawyers in the federal government are employed by the Department and are dispatched to manage the legal affairs of the other departments and agencies.

The Deputy Minister acts as the main interface between the political and administrative functions of government.

The Finance and Planning Branch provides strategic advice and guidance for the development and implementation of financial management and corporate planning strategies, frameworks, policies, directives and standards to optimize the use of corporate resources and recommends the allocation and reallocation of resources including the Departmental reserve fund. The Branch directs financial accounting, corporate planning, risk management and associated reporting activities at a Departmental level and the development and implementation of contracting, materiel management and systems frameworks, policies, directives, standards and operations.

It is within this context that the Director, Contracting, Materiel Management and Systems oversees the management of procurement, contracting, materiel management and systems policies, procedures and guidelines, including asset construction requirements and supply management. The Director manages a Centre of Expertise for the provision of procurement and contracting services that supports departmental programs. The Director provides functional direction and guidance to the Regions, consistent with the departmental contracting and materiel management functional model. The provision of contracting services to cost centres across the Department and the development of service level agreements with the clients are also requirements of the position.

The Director is the functional authority and subject matter expert on all aspects of materiel management assets, contracting and systems. The Director is a member of the Branch Management Committee and represents the interests and concerns of the Department in the articulation and development of strategic policy positions with other government departments and central agencies. The Director establishes contacts with professional, business and industry associations and interacts with counterparts in other federal departments and agencies to carry out activities of mutual interest and to share information on new developments and trends. The Director represents the Department when negotiating significant dollar-value contracts and in consultations with other federal departments and agencies and other stakeholders in the resolution of major issues. There are challenges in applying risk management principles in assessing financial risks associated with contracting, materiel management and costing arrangements and determining possible impact on other programs or initiatives.

The Director manages the decision-making processes for integrated contracting, supply management and asset management and ensures the alignment of these functions with the planning cycles for all asset categories for the Department.  Ensuring the development and maintenance of service standards for the processing of goods and services within the Departmental delegated contracting authority is also a requirement of the position.

The Director develops the Department’s contracting and materiel management and systems strategies to address policy and legislative initiatives and other emerging pressures and issues. The Director develops models that enable long-range forecasts of department workload indicators and oversees the creation of various planning scenarios to analyze allocation impacts and identify priorities. The challenge, within the broader resource management framework, is to ensure the Department is able to position itself to deliver on its mandate in both the short and longer term.

The position requires broad experience in contracting, materiel management as well as systems expertise to structure frameworks to support expenditure management and the management of investments and assets, identify program integrity issues and generate business intelligence on expenditures and investments. The work requires a thorough understanding of concepts and practices related to the development of policies, procedures and guidelines, comprehensive issues coordination and service delivery strategies.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight for the effective management of procurement, contracting, and materiel management.
2. Provides expert advice to senior management regarding national asset, supply management and contracting policy and operational frameworks.
3. Directs the acquisition and flow of goods, services and related finances; ensures consistency exists with the Department’s objectives and implements life-cycle management practices and contingency plans.
4. Implements supply management and contracting objectives, strategies and initiatives; and provides strategic direction from a governance perspective regarding the acquisition of assets.
5. Analyzes demand and consumption data and the impact of changing business drivers on demand forecasts; provides cost-effective approaches to contracting and maintains service standards mechanisms to measure performance and client satisfaction with services.
6. Establishes relationship management strategies and initiatives to promote supplier relations to control costs and maintain technical sources of supply; represents the Department’s interests and positions in discussions and negotiations with stakeholders and represents the Department in external committee deliberations, policy and standard setting fora and service negotiations.
7. Manages the human, financial and material resources of the Directorate with prudence and probity.

Benchmark 5 - Text version

BM5: Director, Contracting, Materiel Management & Systems
The subject position is at the third managerial level reporting to the Director General and Deputy Chief Financial Officer. There are 5 peer positions at the same reporting level.

8 positions report to Director, Contracting, Materiel Management and Systems.

• Linear organizational chart
  Director General & Deputy Chief Financial Officer
  • Director, Resources Management
  • Director, Corporate Planning, Reporting and Risks
  • Director, Financial Management Support and Services
  • Director, Corporate Accounting and Reporting
  • Manager, Financial Policies and Controls
  • Director, Contracting, Materiel Management & Systems
    • 3 Team Leaders
    • 2 Senior Analyst and Contracting Officers
    • Manager, Integrated Financial and Material Systems
    • Manager, Management Operations
    • Senior Financial and Business Systems Analyst

Evaluation Rationale

Title: Director, Contracting, Materiel Management and Systems

General Accountability

Accountable for leadership and direction of the Ministers’ Regional Offices (MRO) Program and for the development and implementation of a client service delivery framework, operating policies, systems, and procedures to deliver shared, secure accommodation and administrative and logistical services to federal cabinet ministers when conducting business or attending events in the regions.

Organization Structure

This is one of three (3) positions reporting to the Director General, Ministerial Services and Access to Information and Privacy (ATIP). See Annex A for the organization chart.

The seventeen (17) positions reporting directly to the Director, Ministers’ Regional Offices and Ministerial Services are:

Client Services and Oversight Specialist, (Staff of 10) responsible for managing the Ministers’ Regional Offices (MROs) business operations and for resolving high profile issues in Ontario. The Specialist oversees the implementation of new service delivery models and Business Centres in all MROs, the analysis of information from MROs, and the preparation of reports on operations for program performance assessment purposes. The Specialist manages the quality assurance and monitoring function to ensure that decisions are based on appropriate information. The position oversees the development of strategies and plans in line with required changes to MRO operations and service delivery models.

Regional Manager, Ministers’ Regional Offices [x14], (Staff of 3) responsible for the provision of organization and management services to ministers for all special events such as media interviews or news conferences at the Regional Ministers’ Offices. The position manages operational, logistical, administrative, security, safety, finance, accommodation, material, communications, information technology and protocol services when ministers are conducting government business in the Ministers’ Regional Offices.

Manager, Ministerial Services, (Staff of 5) is responsible for the provision of research, analysis and strategic advice to senior governmental officials and for the delivery of services to clients to satisfy the client’s priorities and departmental objectives. The position oversees the provision of communication and facilitation services to senior executives on business issues and manages the executive support services to senior governmental officials. The Manager is responsible for the transition of new officials in the Minister’s, Deputy Minister’s, Associate Deputy Minister’s office and onboarding of their staff.

Manager, Operations Support, (Staff of 3) responsible for operational planning, monitoring and reporting. The position manages the provision of advice on financial, security, administrative and human resources support services for the office of the Director, Ministers’ Regional Offices and Ministerial Services.

Nature and Scope

The Department plays an important role in the daily operations of the Government of Canada. It supports federal departments and agencies in the achievement of their mandated objectives as their central purchasing agent, real property manager, linguistic authority, treasurer, accountant, and pay and pension administrator. The Department’s vision is to excel in government operations, and its strategic outcome and mission are to deliver high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.

As a common service organization, the Department provides government departments, boards and agencies with support services for their programs including: procurement; office accommodation and facilities; architectural and engineering services; construction, maintenance and repair of public works and federal real property; pay and pension services; Receiver General, Treasury of Canada administration, and maintenance of the Accounts of Canada; linguistic services; industrial security services; and specialized programs and services, including government-wide applications and greening of government operations.

The Branch is responsible for the delivery and provision of a wide range of critical strategic and supporting activities to the Minister, the Deputy Minister, the Associate Deputy Minister and the Department. On behalf of the Minister, the Branch is also responsible for the management of Ministers’ Regional Offices. The Branch is responsible for the provision of strategic corporate communications advice, programs and services, strategic policy and planning, Ministerial Services, Access to Information and Privacy services, and government-wide leadership with respect to the greening of government operations. The Branch also provides Departmental leadership in the development and implementation of management frameworks, performance reporting, quality and risk management, and the management of corporate-wide initiatives and processes that support senior executives and the Minister’s Office.

It is within this context that the Director, Ministers’ Regional Offices and Ministerial Services is responsible for the Ministers’ Regional Offices program by ensuring that security, emergency response and business continuity measures are in place. The Director is also responsible for the provision of strategic advice and recommendations to the Director General, Associate Deputy Minister, Deputy Minister (DM) and the Minister, and frequently consults with the Privy Council Office (PCO) and the Prime Minister’s Office (PMO) on security requirements relating to ministerial and prime ministerial visits to the regions. The Director prepares briefings for and makes presentations to the executive management committee on emerging issues, client services and other priority topics that have an impact on the program, the Department and the Minister. The position also directs the provision of a range of ministerial services.

The Director coordinates sectoral strategic planning and management services (ATIP, MAF and financial planning) and liaises with senior management to discuss priorities and issues. The work is challenging because of the highly complex financial framework of the MRO program, which involves negotiations with other departments on cost allocation for events involving more than one department and minister. The position also manages the resources of the Directorate and provides direction in demonstrating the corporate values and ethics of the Government of Canada. Additionally, the Director is responsible for the provision of administrative and logistical services for the offices of the Minister, Deputy Minister and Associate Deputy Minister.

The Director provides direction in the implementation of a high-level client service framework, operating policies, systems, procedures and processes to deliver security, administrative and logistical services to federal cabinet ministers when working from MROs. The Director acts as the departmental focal point for the Ministers’ regional activities by providing direction for the planning of regional Ministerial events and special meetings, ensuring Ministerial-level client services in all MROs and providing support and expert advice to 30 ministers and their exempt staff who take office on a part-time basis in the MROs. The position also manages the establishment of a Business Centre Model and leases for 16 MROs and must ensure the ongoing compliance of ministers with Treasury Board policies.

The program is unique in that public service staff are mandated to provide services to high-level political staff. The Director plays a critical issues management and troubleshooting role (e.g., emergency media events) and provides direction on proposed courses of action to the Minister and DM, and consults with PCO, PMO and other affected departments to deal with emerging issues in the MROs.

The Director is required to create operational policies, measures and processes to manage potential risks where there are significant political impacts. To enable this, the Director provides direction on the implementation of a risk management framework and risk assessment measures and implements regular monitoring to identify breaches and non-compliance with relevant policies. The Director then reports on those results.

There is a requirement to implement and maintain additional security measures to ensure the safety of elected officials. In addressing this critical priority, the Director directs the implementation of security policy/guidelines and emergency response/business continuity plans for the offices of the Minister, Deputy Minister and all MROs. The position also coordinates security-related services pertaining to the offices of the Minister and Deputy Minister and engages in frequent consultations with the PCO, PMO and security partners on security-related issues.

The Director is also responsible for the provision of administrative, logistical and operational requirements during the transition of governments/senior officials in the Minister’s Office, departing/arriving Deputy Ministers and Associate Deputy Ministers as well as the Director General. The Director takes part in the provision of departmental briefings, including the various policies and legislation affecting their work and the development of briefing materials for new arrivals.

The Director is required to manage multi-sector stakeholder relationships with regional clients, build linkages with the media and interprovincial/international counterparts and work with federal government departments in the National Capital Region on the implementation of policy relating to MROs. The position maintains key contacts with the offices of the Minister and DM, the PCO and PMO to provide strategic advice and briefings and to discuss issues and propose solutions. The position also maintains contacts with federal cabinet ministers and with branches, departments and central agencies to engage in discussions on MRO program issues or requirements (e.g., security, IT, and logistics).

The position manages the planning of regional ministerial events and special meetings and oversees the provision of support to Ministers and exempt staff taking office on part time basis in Ministers’ Regional Offices. The Director represents the Department at meetings, on committees and in working groups with internal and external clients, stakeholders and partners (e.g., departmental security committee, PCO director’s security bi-annual meetings). The Director is identified as the spokesperson for media/public inquiries.

Dimensions (Constant Dollars)

Note: additional $867K for the management of leases for 12 MROs (not under O&M envelope). Real Property Branch manages and reports on the 12 of the 16 leases for a total of $427K.  MRO Director manages and pays for the four newest leases (Kitchener, Iqaluit, Yellowknife and Whitehorse) which are not part of the space envelope, for a total cost of $111K

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert advice to the Deputy Minister and the Minister on program and client service delivery to 30 ministers and their exempt staff. Manages the conduct of risk assessments, the assessment of client-service and other impacts. Oversees the formulation of proposals/business cases for their decision-making and the development of reports, briefings and submissions for governmental officials.
3. Oversees the development of operating policies, systems and procedures to deliver secure accommodation, client services as well as administrative and logistical services to federal cabinet ministers at Ministers’ Regional Offices. Manages the establishment of a Business Centre Model and leases for 16 MROs.
4. Manages the planning of regional ministerial events and special meetings, and oversees the provision of support to Ministers and exempt staff taking office on part time basis in MROs.
5. Oversees the transition of new or outgoing governments/senior officials in the Minister’s office, departing/arriving Deputy Ministers and Associate Deputy Ministers and the Director General. Manages the development of security policy/guidelines and business continuity plans and the coordination of security services for the offices within the mandate.
6. Manages the conduct of sectoral business/strategic planning and management services and ensures alignment with departmental goals and objectives. Oversees the consultations with senior management to discuss priorities, issues and the related actions.
7. Oversees relationships with various federal departments on the implementation of MROs policy. Maintains key contacts with the offices of the Minister, Deputy Minister, Privy Council Office, Prime Minister Office and federal cabinet ministers to discuss issues and address requirements as well as Departmental Branches, other departments and central agencies to discuss the program issues or requirements.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 6 - Text version

BM6: Director, MROs and Ministerial Services
The subject position is at the third managerial level reporting to the Director General, Ministerial Services and ATIP. There are 2 peer positions at the same reporting level.

17 positions report to Director, MROs and Ministerial Services.

• Linear organizational chart
  Director General, Ministerial Services and ATIP
  • Director, Access to Information and Privacy
  • Director, Strategic Governance and Ministerial Correspondence
  • Director, MROs and Ministerial Services
    • Client Services and Oversight Specialist
    • 14 Regional Managers, MROs
    • Manager, Ministerial Services
    • Manager, Operations Support

Evaluation Rationale

Title: Director, Ministerial Regional Offices and Ministerial Services

General Accountability

Manages the development and implementation of the federal carbon pricing system, directs research and impact studies to gather intelligence to support executive decision making, supports the Pan-Canadian carbon pricing approach and manages the program delivery, compliance and quality assurance frameworks.

Organization Structure

This is one of two (2) positions reporting to the Director General, Carbon Pricing Bureau. See “Annex A” for the organization chart.

Positions reporting to the Director, Carbon Pricing System are:

Policy Analysts (8-15): responsible for conducting policy research and analysis to develop and implement policy proposals and regulations for carbon pricing policy and programs.

Nature and Scope

The organization is the lead federal department for a wide range of environmental issues. It addresses these issues through various actions including implementing the Pan-Canadian Framework on Clean Growth and Climate Change; engaging with strategic partners including provinces, territories and Indigenous peoples; undertaking scientific research, policy and regulatory development; and through the enforcement of environmental laws. The Department’s programs focus on minimizing threats to Canadians and their environment from pollution; equipping Canadians to make informed decisions on weather, water and climate conditions; and conserving and restoring Canada’s natural environment.

The Pan-Canadian Framework on Clean Growth and Climate Change is a comprehensive plan to reduce emissions across all sectors of Canada’s economy, to stimulate clean economic growth, and to build resilience to the impacts of climate change. The Framework builds on the early leadership of provinces and territories and the diverse array of policies and measures already in place across Canada to reduce greenhouse gas emissions in all sectors of the economy. A central component of the Pan-Canadian Framework is the commitment to pricing carbon pollution across the country.

It is within this context that the Director, Carbon Pricing System establishes and implements the regulatory and policy framework and develops, improves and implements policies governing carbon pricing and the administration of the federal carbon pricing system. The Director develops the quality assurance program designed to protect the integrity of carbon pricing in Canada. The position provides research, analytics, integrated reports and subject-matter input and recommendations in support of the Department’s mandate, policy and legislative work. The Director provides professional advice, guidance, training and support to provinces/territories on the implementation of their carbon pricing systems. 

The Director provides advice to the senior management and the Minister on matters pertaining to carbon pricing. The Director is a member of departmental, interdepartmental and intergovernmental committees, such as the Regulatory Planning and Priorities Committee. The Director is a member of the Department’s Management Committee and provides input into the development of plans, strategies and priorities pertaining to the management of the carbon pricing system.

There is a requirement to develop, maintain and enhance the carbon pricing regulatory framework. In support of these activities, the Director directs research to support the development of new legislation, regulations and policies. The Director develops the assessment mechanisms that support the refinement of policy objectives, stimulate investments in low-carbon innovation and promotion of a sustainable clean-growth economy across the country. The position provides briefings to senior managers including advanced warning of policy weaknesses or potential problems.

The Director works closely with other sectors and provides the subject matter expertise required to develop proposal documents, draft policies, legislative amendments, briefings and Memoranda to Cabinet, supporting policy and legislative changes. As a carbon pricing policy expert, the Director is called upon to investigate, prepare briefs and coordinate the response to policy related issues. The position ensures internal stakeholders have the information needed to respond to issues in an integrated and consistent manner. 

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Oversees the management development, and implementation of the federal carbon pricing system.
3. Oversees the development of policy, regulatory and legislative proposals.
4. Directs a program of research and analytical support for the development and implementation of the Pan-Canadian carbon pricing approach.
5. Oversees the development and implementation of performance and quality assurance mechanisms to support the implementation of the federal carbon pollution pricing system.
6. Directs all regulatory work on behalf of the Carbon Pricing Bureau, including the development of legislative and regulatory proposals.
7. Represents the Department in collaborative initiatives and working groups with other federal departments and levels of government, domestically and internationally.
8. Manages the human, financial, and material resources of the Directorate with prudence and probity.

Benchmark 7 - Text version

BM7: Director, Carbon Pricing System
The subject position is at the third managerial level reporting to the Director General, Carbon Pricing Bureau. There is 1 peer position at the same reporting level.

Reporting to Director, Carbon Pricing System are 8 to 15 Policy Analysts.

• Linear organizational chart
  Director General, Carbon Pricing Bureau
  • Director, Pan-Canadian Pricing Framework Division
  • Director, Carbon Pricing System
    • 8 to 15 Policy Analyst

Evaluation Rationale

Title: Director, Carbon Pricing System

General Accountability

Accountable for leadership in developing science and technology policies, initiatives and activities for the department, identifying the trends and issues in science and technology policy and its governance framework, both domestic and international. Accountable to contribute, on behalf of the Department, to the new vision for science in Canada, and to interdepartmental efforts in the areas of science and technology policy and governance.

Organization Structure

This is one of two (2) positions reporting to the Director General, Science and Technology Strategies. See Annex A for the organization chart.

The four (4) positions reporting directly to the Director, Science and Technology Policy are:

Manager, Science Policy, (Staff of 11) responsible for the management of science policy research, environmental science policy scans, authoritative analysis and briefings to senior officials and central agencies. The Manager oversees the development of policy papers, responses to parliamentary questions, memoranda of understanding and science policy recommendations. The position cooperates with various stakeholders to obtain information on policy issues, activities and science policy research initiatives in order to defend the Department’s positions and to gain consensus and promote partnerships. The position manages Canada’s contribution to the Intergovernmental Panel on Climate Change, an international body for the assessment of science regarding climate change.

Manager, Technology Policy, (Staff of 4) responsible for the management of technology policy research, environmental technology policy scans, authoritative analyses and briefings to senior officials and to central agencies. In addition, the position coordinates Branch Cabinet submissions, including collaboration with various Departmental stakeholders.

Manager, Communication and Open Science, (Staff of 11) responsible for the management and dissemination of intellectual capital and assets to obtain knowledge to support delivery of priorities. The position manages the Bibliometric analysis and the maintenance and data mining of Science Alert. The Manager oversees the development/promotion of environmental knowledge and increases its usability/accessibility via S&T Update, Science News and Web presence. The position also supports the Department in its leadership role, on behalf of federal science-based departments and agencies, regarding Open Science. This includes significant interdepartmental and external consultation.

Special Projects, (Staff of 3) contributes, under the direction of the Director, to Branch priority exercises including, for example, the Branch response to the Monitoring Review.

Nature and Scope

The organization is the lead federal department for a wide range of environmental issues. It addresses these issues through various actions including the implementation of the Pan-Canadian Framework on Clean Growth and Climate Change, engaging with strategic partners including provinces, territories and Indigenous peoples, scientific research, policy and regulatory development and through the enforcement of environmental laws. The Department’s programs focus on minimizing threats to Canadians and their environment from pollution and equipping Canadians to make informed decisions on weather, water and climate conditions and conserving and restoring Canada’s natural environment. Science and technology (S&T) are essential for delivering on the Department’s mandate. The Directorate is to deliver effective S&T management, analysis, and advice that enables strategic knowledge uptake and use for current and emerging policies and program initiatives.

It is within this context that the Director, Science and Technology Policy provides national science and technology policy services for the strategic management of the Department’s science and technology program. The Director takes the policy lead in the strategic management of the Department’s science and technology, in alignment with federal science and technology policy, and provides expert advice on related policy proposals. The Director promotes and implements the federal government’s science and technology policy within the Department. On behalf of the Department, the Director also contributes to the development of federal science and technology policy and the implementation of the new vision for science in Canada.

The Director balances the demand for departmental and federal science and technology policies, including their interdependence, by focusing on both dimensions and ensuring their alignment. In this effort, the Director manages the development of partnerships with private and public stakeholders to assess policy, emerging issues, regulatory trends, national environmental priorities, legislative and regulatory environments. The Director develops an overall policy framework for the discussion and approaches to be taken with respect to specific issues and concerns, manages the development of various position papers and negotiates approaches and solutions.

The Director oversees the research and development of science and technology policies, guidelines and positions for departmental policies. The position responds to and assesses central agency initiatives that affect the Department’s scientific community and the broader scientific community within the government service. The Director participates in various committees and working groups to address issues raised because of such initiatives, recommends approaches and resolutions and provides advice and direction on actions needed. The Director provides specific advice and support to scientific personnel and managers on policies on various issues and interpret policies for their information and action.

The Director develops and maintains expert knowledge of branch issues to identify and assess items of interest to the Assistant Deputy Minister (ADM). The Director leads the development of policy advice and ministerial briefing notes. The Director ensures the coordination of the review and assessment of branch policy against the backdrop of overall federal environmental priorities. The Director coordinates the analyses of portfolio issues, as well as analyses of program and policy initiatives as proposed in Cabinet documents by other government departments to evaluate their relevance and impact on Branch activities and mandate. The Director incorporates findings into corporate briefing packages for the ADM as reference for various Committee meetings and for the development of cabinet and parliamentary strategies. The Director coordinates input from the Branch to support the ADM in relation to corporate committee responsibilities.

The Director is expected to engage in a wide variety of domestic and inter-governmental liaison to determine the current state and patterns of science and technology policy. The Director liaises with science and technology managers and staff within the Department to maintain awareness of changes in and with senior science and technology officials in other government science and technology-based departments to promote and implement policies.

The Director coordinates Cabinet business across the Branch. The position directs the analysis, evaluation and reporting of all environmental scans across the portfolio to identify themes and issues as part of an integrated synopsis for senior management. The Director ensures proactive identification, prioritization and tracking of key issues requiring attention and/or action by the ADM. In support of these activities, the Director conducts scans and analyses of emerging or current issues emanating within the Branch or from other government departments that will require attention.

The Director ensures that an objective challenge function becomes an integral aspect of the role of the Division. This requires the position to coordinate the analyses of portfolio issues, as well as analyses of program and policy initiatives as proposed in Cabinet documents to evaluate relevance and impact on activities and mandate. The Director coordinates input from the Branch to support the ADM in relation to corporate committee responsibilities.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert advice on science and technology policy proposals, emerging issues and general trends to senior decision makers across departments who participate on S&T committees. Negotiates solutions on various issues.
3. Oversees the conduct of policy research and the assessment of research/information on policy developments/conditions that would be of interest to departments and to Canada’s science communities.
4. Manages the development of policy proposals, guidelines and position papers for review with science-based departments/agencies and internally.
5. Oversees intellectual capital/assets to obtain knowledge to support delivery of priorities. Manages the development/promotion of environmental knowledge to increase its usability and accessibility.
6. Identifies the Branch’s interests/contributions in Cabinet affairs to maximize the Divisions activities and to support governmental initiatives.
7. Manages the development of partnerships with private and public stakeholders to assess policy, emerging issues, regulatory trends, national environmental priorities, legislative and regulatory environment. Oversees the assessment of risks and the development of policy frameworks. Manages the gathering of intelligence through environmental scan networks, data mining, fora and working groups.
8. Provides expert advice on communicating the results and the impact of the Department’s science and technology activities, supporting the transition of the Department’s science to Open by Default, and engaging Canadians and civil society in departmental science activities.
9. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 8 - Text version

BM8: Director, Science and Technology Policy
The subject position is at the third managerial level reporting to the Director General, Science and Technology Strategies. There is 1 peer position at the same reporting level.

4 positions report to Director, Science and Technology Policy.

• Linear organizational chart
  Director General, Science and Technology Strategies
  • Director, Science Management and Integration
  • Director, Science and Technology Policy
    • Manager, Science Policy
    • Manager, Technology Policy
    • Manager, Communications and Open Science
    • Special Projects

Evaluation Rationale

Title: Director, Science & Technology

General Accountability

Planning, conception and direction of the delivery of the national science and technology programs in energy efficiency, alternative energy and clean conventional energy for the Ottawa-based components of CanmetENERGY-Ottawa (CE-O). Oversight of the research programs and service delivery functions of CE-O’s Characterization Laboratory.

Organization Structure

This position is one of seven (7) positions reporting to the Director General, CanmetENERGY-Ottawa. See Annex A for the organization chart.

The five (5) positions reporting to the Director, Operations, CanmetENERGY-Ottawa are:

Manager, Business Development, (Staff of 13) responsible for developing and implementing visionary technology programs; establishing cost-sharing consortia with partners and stakeholders; developing and executing technology transfer and marketing plans and strategies; leading the strategic and business planning, performance measurement and reporting of the Centre; providing technical and scientific underpinnings to support the delivery of NRCan energy programs; and enhancing the Department’s visibility and reputation.

Head, Engineering Design and Construction, (Staff of 15) responsible for acting as a consultant to professional and technical staff of CE-O laboratories on matters related to the mechanical and engineering design of specialized pilot plants and laboratory equipment, and their installation; participating actively in developing short and long-term plans to modify buildings structures and facilities;

Manager, Finance and Administration, (Staff of 12) responsible for the delivery of services in the areas of administration, finance, human resources, materiel management, minor facilities management, hazardous waste disposal, chemical storage, logistics, records management, information management, computer services, health and safety, and telecommunications; and representing CE-O on security, safety, environmental, grounds and buildings maintenance issues.

Manager, Characterization Laboratory Manager, (Staff of 10) responsible for providing analytical and research services to CE-O technology groups and industry clients.

Coordinator, Integrated Quality Management System, (Staff of 2) responsible for the delivery of the CE-O Internal Audit Program to ensure that all International Organization for Standardization (ISO) elements comply with the ISO 9001:2000 scope.

Nature and Scope

The Department is engaged in the management of major policy, scientific and technical research and development and industry support programs of national and international consequence with respect to the Canadian land mass, energy, forestry, mines, minerals and metal sectors of the economy.  It is a key science-based department and is engaged in advancing the sustainable development and responsible use of Canada’s natural resources and the earth sciences. 

The Innovation and Energy Technology Sector (IETS) is a leader in energy science and technology delivery within the federal government. The Sector’s mandate is to coordinate energy innovation and research program budgets and funding programs across government and to support the development of energy policy, standards and regulations. The Sector also provides a window to federal financing to help develop cleaner and more cost-efficient technologies to address the environmental impacts of energy production, transportation and use. CanmetENERGY is the principal performer and direct funder of non-nuclear energy Science and Technology (S&T) in Canada. It has a dual role of providing knowledge to support the development of effective energy policy and programs while also developing technology solutions that, when implemented, will help deliver policy objectives. The three CanmetENERGY operating S&T divisions operate extensive laboratory facilities and combine work with a wide range of funding programs that provide support to extramural projects led by the private sector and universities. 

CE-O designs and leads the delivery of technology development and deployment programs which are national in scope and international in significance. In doing so, it brokers partnerships within and across CanmetENERGY, the Sector, the Department, OGDs, other levels of government, universities and the private sector.

It is within this context that the Director, Operations, CanmetENERGY-Ottawa is accountable for the planning, conception and direction of the following functions for the Ottawa-based components of the CanmetENERGY: all operational activities necessary for the efficient and effective delivery of CE-O’s national science and technology programs in energy efficiency, and alternative energy and clean conventional energy to serve buildings and communities, industry, power generation and transportation sectors.

The Director is a member of CE-O’s Executive Committee and is responsible for advising on the strategic direction and balance of CE-O’s programs and for identifying opportunities and capacity match ups. There is a requirement to evaluate the CE-O’s operational and analytical capabilities against proposed strategic objectives and advises on anticipated difficulties.

The Director represents CE-O within the Sector and Department on all HR issues and fulfills the ADM’s delegations related to grievances within CE-O.

The Director is responsible for developing short, medium and long-term plans for maintaining and upgrading CE-O’s physical facilities as part of the CE-O strategic plan. The position directs the development, implementation and ongoing management of CE-O’s Project Management system through the corporate Project Management office and directs the financial planning, resource allocation and financial monitoring systems of CE-O to ensure timely and transparent financial control across CanmetENERGY.

The Director is accountable for all aspects of stakeholder relations, including business agreements and technology transfer and the management of advice to senior management from CE-O. The position is also responsible for facilitating the formation of private-public partnerships and consortia for cost-shared technology development activities.

The Director, via the annual business planning and review cycle, provides subject-matter expertise to the DG to set priorities, define outputs, structure the work, develop/adjust comprehensive short, medium and long-term strategies, co-ordinate activities across the Centre and with others across CanmetENERGY and manage organizational, program and personnel changes. The position oversees and directs the strategic business planning, performance measurement and reporting of the Centre and initiates visionary technology programs that have measurable impact on the sustainable development of Canada’s energy resources with sustainable development impacts, including environmental (climate change and toxic emissions reduction), economic (jobs and exports) and social (public health and safety) dimensions.

The Director directs the research activities of CE-O’s Characterization Laboratory and leads the identification of emerging national and international needs for new analytical techniques related to energy production and use (e.g., analysis of fuels and emissions, especially for trace elements and toxic matter). The position coordinates initiatives led by CE-O to provide laboratory quality control and certification services to other laboratories in Canada and internationally and identifies associated opportunities for new instrumentations. The Director ensures that emerging needs for new analytical capabilities stemming from CE-O’s program directions can be met by the Characterization Laboratory and ensures that it meets the needs of both external and internal clients through innovative analytical approaches timely results; and accuracy, precision and quality.

The Director develops and maintains links with CE-O clients and stakeholders, assesses needs, identifies opportunities and manages relationships.

The Director is often called upon to represent the interests of CanmetENERGY at departmental and interdepartmental fora. The Director briefs senior officials in the Department and other government departments on topics related to energy technology and makes presentations at a variety of public fora.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Ensures the delivery of CE-O’s national science and technology programs in energy efficiency, alternative energy and clean conventional energy to serve the buildings and communities, and the industry, power generation and transportation sectors.
2. Leads the strategic business planning, performance measurement and reporting of the Centre and plans, initiates and drives visionary technology programs that have a measurable impact on the sustainable development and use of Canada’s energy resources.
3. Directs the research programs and service delivery functions of CE-O’s Characterization Laboratory and leads the identification of emerging national and international needs for new analytical techniques related to energy production and use.
4. Provides laboratory quality control and certification services to other laboratories in Canada and internationally, identifies associated opportunities for new instrumentation and negotiates contract agreements with the private sector to obtain specialized services.
5. Advises on the strategic direction and balance of CE-O’s programs and identifies opportunities and capacity matches.
6. Ensures the availability and continuous improvement of well qualified and highly motivated teams of managers, scientists, engineers, technologists and administrative staff.
7. Represents the Department with central agencies and OGDs; represents CanmetENERGY at departmental/interdepartmental fora and briefs senior officials in the Department and other government departments on energy technology.

Benchmark 9 - Text version

BM9: Director, Operations, CanmetENERGY-Ottawa
The subject position is at the third managerial level reporting to the DG, CanmetEnergy-Ottawa. There are 6 peer position at the same reporting level.

5 positions report to Director, Operations, CanmetENERGY-Ottawa.

• Linear organizational chart
  DG, CanmetEnergy-Ottawa
  • Director, Hydrogen, Fuel Cells and Transportation Energy
  • Director, Industrial Innovation Group
  • Director, Clean Electric Power Generation
  • Director, Renewable and Integrated Energy Systems
  • Director, Housing, Buildings and Communities
  • Director, Technology Planning and Integration
  • Director, Operations, CanmetENERGY-Ottawa
    • Manager, Business Development
    • Head, Engineering Design and Construction
    • Manager, Finance and Administration
    • Manager, Characterization Laboratory Manager
    • Coordinator, Integrated Quality Management System

Evaluation Rationale

Title: Director, Operations Canmet ENERGY - Ottawa

General Accountability

Accountable for the management of programs and initiatives which fall under the following Acts: Family Orders and Agreement Enforcement Assistance Act (FOAEA), the Central Registry of Divorce Proceedings (CRDP), the Garnishment Registry of the National Capital Region, New Brunswick and Newfoundland and Labrador for Part 1 of the Garnishment and Attachment Pension Diversion Act (GAPDA) and the Family Children and Youth Infoline services which is responsible for the delivery of information to the public on general family law issues and the distribution of publications. 

Organization Structure

This is one of the ten (10) positions reporting to the Senior General Counsel, Family, Children and Youth Section. See Annex A for the organization chart.

The four (4) positions reporting directly to the Director, Family Law and Assistance Services (FLAS) are:

Supervisor, FLAS Operations, (Staff of 11) responsible for the development and coordination of business operations in the four programs delivered within the Unit. This includes the development of service delivery strategies, processes and procedures and systems for the enforcement of family support orders. The position processes and monitors the garnishment of federal monies and the denial of federal services to individuals where applicable and provides services to the courts officials and responds public requests.

Systems Analyst, responsible for the management of the unit’s processing systems, electronic infrastructure and systems hardware/software. This includes managing the interface between program users, operational requirements and systems support team. The system analyst develops systems related materials and delivers training for systems operations. The analyst monitors systems operations, analyses operational statistics, produces reports for management and advises on the development of system changes.

Administrative Officer, responsible for all financial activities and controls in relation to the management of fees owed under the CRDP Fee Order and compensation to be paid to provinces/territories. This includes managing the funds garnished for Part II of the FOAEAA and ensuring that financial controls/obligations are met for approval by the Director. The position is also responsible for the reporting of the unit’s O&M budget in collaboration with the manager of the administration unit of the section.

Administrative Assistant, responsible for the provision of integrated, executive, administrative and other support services to the unit. The Assistant ensures the cost-effective infrastructure services to operations and the efficient delivery of the unit’s services.

Nature and Scope

The Department provides legal advice to the Government and federal government departments and agencies, represents the Crown in civil litigation and before administrative tribunals, drafts legislation and responds to the legal needs of federal departments and agencies. The Parliament of Canada has specific constitutional jurisdiction for divorce, but support enforcement is administered by the provinces and territories. Therefore, the federal government plays primarily a facilitative role in nation-wide support enforcement efforts. Federal government activities are designed to augment and complement the enforcement activities of the maintenance enforcement programs in all jurisdictions.

The main objectives of the Division are to improve the rate of support payments to parents and children under a support order or agreement, to decrease potential conflict and unnecessary costs for courts and divorcing parties by preventing duplicate divorces and to provide information to the public on family law and family violence issues.

It is in this context that the Director, Family Law Assistance Services is called upon to provide managerial direction for the national delivery of family law and assistance programs whose objectives are to protect the economic well-being of families and children realized through the service components of the three programs. The Director is the focal point for the development of operational policies, regulations and frameworks governing the delivery of services to provincial and territorial governments and the establishment of agreements with other federal departments consistent with the legislative framework. The Director provides direction for the development of operational performance standards and guidelines regimenting program requirements. The Director monitors service delivery and ensures that program objectives are fulfilled or recommends alternative means for their achievement. The Director scans the environment to identify emerging issues and makes recommendations to correct any problems or anomalies.

The Director provides national direction in fostering linkages with provincial and territorial governments. As the decisions and execution of programs are under provincial jurisdiction, the challenge for the position is to establish and maintain relationships with the Department’s regional offices, other federal government departments and senior officials in provincial and territorial governments to ensure that there are consistent linkages between the federal and provincial/territorial administrations. The services rendered in partnership with other federal departments and agencies are provided in part on a cost recovery basis, whose costs the Director must manage. The Director also manages a working capital fund from which funds are disbursed to the provinces when it is confirmed that the wages of a parent have been garnished.

The position is mandated to manage the risks associated with the processing of large amounts of highly sensitive personal information and large amounts of monies transferred from government departments to provinces. Given that the potential for errors and/or omissions is high, the Director mitigates risks by developing thorough communication, tools, and memoranda of understanding and terms of service that secures data encryption.

The Director is called upon to establish and maintain productive working relationships with federal and provincial family law policy officials to bring about several legislative and regulatory changes that aim to improve child support in Canada. To properly manage these initiatives and coordinate with the provinces, the Director co-chairs the Federal-Provincial/Territorial (FPT) Maintenance Enforcement Program Directors’ Committee. The Director also chairs a FOAEA FPT system Working Group to discuss plans for enhancement and negotiate delivery dates and requirements with provincial/territorial Directors, officials and technical staff.

The Director acts as the departmental expert on the development and implementation of family law assistance services programs and provides advice and counsel on the development of similar programs through international contacts to foreign government representatives. The Director recommends changes in federal legislation governing the garnishment of wages, license denials and tracing of individuals to ensure human rights are not violated and to provide information respecting enforcement programs to colleagues in other departments and other levels of government.

The Director participates in meetings and discussions with national representatives concerning matters relating to child support enforcement and regularly provides training workshops and roundtable discussions at the national level concerning the enforcement of child support obligations and garnishment of wages. The Director is responsible for negotiations with foreign country authorities on the implementation of administrative and program arrangements for the enforcement of foreign child support orders in Canada and aids Canadian provincial/territorial agencies in the enforcement of foreign orders. The Director also acts as a point of contact for foreign countries when seeking information and assistance in the matters relating to enforcement of individual child support cases and assisting in resolving issues.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic direction business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert advice to colleagues, management, senior level clients, stakeholders engaged in the Program areas and departmental senior officials on the development of family law assistance services programs. Recommends changes to current laws and participates in the amendment of legislation to meet identified client needs.
3. Manages program operations and the re-engineering of current programs. Oversees the implementation of changes in systems/procedures and the automation of current systems to expand service delivery.
4. Establishes and reviews the priorities for the computer system work plan. Monitors the system work to ensure that it meets program needs. Ensures reliable technical systems to deliver the services, database integrity and timely exchange of electronic files with partners.
5. Oversees the monitoring of program service delivery and measurement of performance to meet service levels.
6. Establishes relationships with senior officials in provincial/territorial administrations. Negotiates Memoranda of Understanding between the provincial governments and other departments, ensures their completeness, relevancy and conformity with legislation.
7. Represents the Division through participating in various fora to promote services. Shares information with other enforcement agencies (e.g., Canadian provincial/territorial or foreign countries) and identifies opportunities to enhance the delivery of services.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 10 - Text version

BM10: Director, Family Law and Assistance Services

The subject position is at the third managerial level reporting to the Senior General Counsel, Family, Children and Youth Section. There are 9 peer positions at the same reporting level.

4 positions report to Director, Family Law and Assistance Services.

• Linear organizational chart
  Senior General Counsel, Family, Children and Youth Section
  • Manager, Admin Services
  • Executive Assistant
  • Manager and Senior Counsel
  • Supervisor, FLAS Operations
  • Manager, and Senior Counsel
  • Senior Counsel, Team Leader
  • FLAS Systems Analyst
  • Administrative Officer
  • FLAS Systems Analyst
  • Director, Family Law and Assistance Services
    • Supervisor, Operations
    • Systems Analyst
    • Administrative Officer
    • Administrative Assistant

Evaluation Rationale

Title: Director, Family Law and Assistance Services

General Accountability

Accountable for the provision of advice on the development and implementation of the Interim Federal Health Program (IFHP) and the program integrity framework, the oversight of the Department’s global network of panel physicians and the leadership and stewardship of the eMedical system.

Organization Structure

This is one of four (4) positions reporting to the Director General, Migration Health. See Annex A for the organization chart.

The three (3) positions reporting directly to the Director, Health Program Integrity and Control are:

Assistant Director, Interim Federal Health Program, (Staff of 11) responsible for the implementation of adjudication policies concerning the payment of interim health care services for refugees, asylum seekers, individuals detained under the Immigration and Refugee Protection Act (IRPA) and protected persons in Canada. The position manages the adjudication of cases falling outside the program policies and the development/maintenance of the list of medical services eligible for reimbursement.

Assistant Director, Health Program Integrity, (Staff of 9) responsible for the delivery of a program integrity framework across the Branch’s health programs. The position assesses the alignment of operational and regional medical office activities with strategic policies and the conformity of program results with program rules and objectives. The Assistant Director manages the development of associated performance, monitoring and reporting measurement frameworks and the provision of various reports for the Branch.

Assistant Director, Panel Network Oversight, (Staff of 9) responsible for the global network of panel physicians and the maintenance of program integrity through quality assurance activities and the provision of functional guidelines. The position manages the cooperation with international eMedical partners and the Branch on the integration of the eMedical electronic platform with the Global Case Management System. The Assistant Director oversees the implementation of quality assurance activities and the response to system errors and training needs concerning the Canadian immigration medical exam process.

Nature and Scope

The Department is mandated to build a stronger and prosperous Canada by delivering citizenship and immigration programs that promote Canada as a destination for immigrants, attract skilled workers to Canada, achieve immigration levels set by Cabinet, integrate newcomers into the social and economic fabric of Canadian society, protect the health, safety and security of Canadians and meet Canada’s international commitments in the realm of asylum and international human security. The Migration Health Branch is the centre of medical expertise for all matters concerning the management of health-related aspects of migration, including the physical, mental and social well-being of migration populations.

It is within this context that the Director, Health Program Integrity and Control manages the Interim Federal Health Program (IFHP), which provides limited, temporary coverage of healthcare costs under the authority of an Order in Council. The target population includes resettled refugees, protected persons, refugee claimants and persons detained under the Immigration and Refugee Protection Act.

The Director establishes annual goals and budgets, recommends major spending proposals over the position’s spending authority and directs initiatives having an impact on human resource utilizations. The position sets Directorate business plans and priorities; structures the organization; recruits, selects and develops high-caliber staff; and manages resources in a matrix environment to ensure maximum efficiency and effectiveness. The Director is responsible for the implementation of a performance management framework, baselining and monitoring standards for the Branch to support recommendations to the Director General regarding program policies and new initiatives, investment decisions, the alignment of workload to resources and the identification of program risks/mitigating strategies. The position is an integral member of the Branch executive committee and provides input, recommendations, guidance and advice on a broad range of matters to the Director General and Assistant Deputy Minister.

The Director has direct accountability for the planning, development, operational management and ongoing evaluation of the IFHP. The position determines the operational policy frameworks, protocols and operational linkages of the IFHP with provinces, territories, health care providers and insurers. In addition, the Director is accountable for decisions made on the eligibility of candidates and the level of coverage. The role manages the development of a program management benefit grid that allows for comparing various medical service benefits between provinces and territories to assist in the determination of what is a standardized benefit for the average Canadian and subsequently serves as a basis for migrants’ temporary health costs coverage.

The Director is also accountable for directing the implementation of a program integrity framework that supports the alignment of processes to achieve the desired results and provide a better understanding of the roles and responsibilities necessary for achieving branch and departmental common objectives with consistency, thereby reducing cross-functional barriers. The Director ensures effective linkages with strategic planning priorities and key departmental initiatives, provides a challenge function and identifies opportunities for improving operations.

The Director oversees quality assurance of the eMedical system to ensure automated decisions do not pose risk and manages epidemiological analyses, epidemiological assessments of quality assurance results and the conduct of health economics assessments of policies supporting excessive demand. The Director is also a steward of the global network of Panel Physicians and Panel Radiologists. The Director provides strategic direction to ensure that the global panel network is well managed, trained and enabled to ensure that automated decisions do not pose risks and provide value-for-money. The position also manages the implementation of Memoranda of Understanding with international and non-governmental partners that sustain and promote the achievement of the Branch’s goals and objectives. The Director provides strategic advice and support to the senior management in their role as co-chair of the eMedical Board and in the Department’s relationship with eMedical partners regarding the Department’s use of the eMedical system.

The Director represents the Department on legal matters related to program delivery by building cases from operational data. The position directs the development of the rationale, costing and other requirements to support a case. The Director must address sensitive, politically charged or contentious cases that are often the subject of intense media and public scrutiny and lobbying from non-government organizations and immigration and refugee associations.

The Director is responsible for maintaining alliances with officials in partner organizations in the Federal/Provincial/Territorial health network as well as Canada Border Services Agency, the Public Health Agency of Canada and non-government organizations on operational issues that may impact on programs and services of the Branch. The position also establishes partnerships with internal stakeholders with respect to client service, quality assurance, program integrity and data management and with external stakeholders (e.g., other government departments, provinces and territories, international working groups) to provide data, share information and gather intelligence.

The Director undertakes consultations with other jurisdictions, levels of government, government departments and international partners (e.g., Five Country Conference and the International Organization for Migration) to resolve issues of common interest, to discuss opportunities for joint activities and to optimize service outcomes. These meetings are either held in person requiring national or international travel or through video conference.

The Director represents the Department on working groups and committees and directs working groups comprised of departmental representatives, inter-departmental organizations and private sector partners. The role has significant interface with the Minister’s Office and departmental senior officials, particularly in respect to the IFHP.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Directorate’s mandate.
2. Provides expert advice to the Director General and the Assistant Deputy Minister on the extent to which objectives are being met. Manages the implementation of a performance management framework, baselining and monitoring standards for the Branch to support recommendations to the Director General regarding program policies and new initiatives, investment decisions, the alignment of workload to resources and the identification of program risks and mitigating strategies.
3. Oversees the delivery and operational evaluation of the Interim Federal Health Program. Represents the legislative perspective (IRPA) on matters related to program delivery through building cases from operational data. Manages the delivery of quality assurance program across the Branch’s programs and activities. Directs quality assurance on the eMedical system to ensure automated decisions do not pose risk.
4. Manages epidemiological analyses, epidemiological assessments of quality assurance results and the conduct of health economics assessments of policies supporting excessive demand.
5. Oversees the development of strategies to renew existing funding and to secure additional funding as demands for programs and services increase.
6. Manages the determination of the operational policy frameworks, protocols and operational linkages of the Program with provinces, territories, health care providers and insurers. Manages the negotiation and monitoring of agreements with insurers and health care delivery agencies in the provinces and territories.
7. Participates as a member of the Branch executive committee and represents the Branch and the Department on various working groups, committees and meetings.
8. Manages the human, financial, and material resources of the Directorate with prudence and probity.

Benchmark 11 - Text version

BM11: Director, Health Program Integrity and Control
The subject position is at the third managerial level reporting to the Director General, Migration Health. There are 3 peer position at the same reporting level.

Reporting to Director, Health Program Integrity and Control are 3 Assistant Directors,

• Linear organizational chart
  Director General, Migration Health
  • Senior Director, Integrated Medical Processing Network
  • Senior Director, Migration Health Policy and Partnership
  • Director, Health Strategic Business Services
  • Director, Health Program Integrity and Control
    • Assistant Director, Interim Federal Health Program
    • Assistant Director, Health Program Integrity
    • Assistant Director, Panel Network Oversight

Evaluation Rationale

Title: Director, Health Program Integrity and Control

General Accountability

Accountable for the strategic development and implementation of international activities related to the promotion of economic trade, science and knowledge transfer interests of the Canadian forest sector and for managing the development and delivery of funding programs targeted toward expanding the forest industry’s markets both domestically and offshore.

Organization Structure

This is one of six (6) positions reporting to the Director General, Trade, Economics, and Industry. See Annex A for the organization chart.

The three (3) positions reporting directly to the Director, Trade and International Affairs are:

Manager, Market Access, (Staff of 5) responsible for environmental reputation, the formulation of sector perspectives, policy and the development of negotiating positions on forest products trade. The Manager represents the Canadian Forest Service (CFS) sector in the development of departmental trade and investment programs and manages the Sector’s input into issues related to non-tariff trade barriers. The position promotes Canadian forest products trade by influencing government trade policy development to the advantage of the forest sector.

Manager, Market Development, (Staff of 7) responsible for the management of the Expanding Market Opportunities Program in order to increase Canada’s share in wood products market through industry partnerships and investment in developing opportunities for Canadian wood exporters. These activities aim at increasing the use of wood in non-traditional end uses in North America. The position oversees the development of market strategies and market studies; the implementation of contribution agreements; and departmental activities at the Embassy of Canada in Abu Dhabi, United Arab Emirates concerning the delivery of wood market development activities.

Manager, International Affairs Group, (Staff of 5) responsible for the formulation of the Government’s forest sector negotiating positions for international agreements, mechanisms and organizations. The position manages the domestic implementation of international bilateral agreements and relations with other countries and various organizations. The Manager oversees the strategic framework for monitoring and reporting on international forest policy and science activities. The position provides coordination of the strategic program development of Model Forests worldwide and oversees the development of innovative approaches to co-funding and cost sharing.

Nature and Scope

The Department works to improve the quality of life of Canadians by ensuring that the country’s natural resources are developed sustainably, providing a source of jobs, prosperity and opportunity, while preserving the environment and respecting communities and Indigenous peoples. The Department works in partnership with all levels of government, universities, research institutes, the private sector and international organizations. The Trade, Economics and Industry Branch provides the national leadership and expertise required to improve the quality of life of Canadians by creating a sustainable Canadian forest resource advantage. In doing so, the Branch works to improve the competitiveness of the forest sector and to grow the sector’s contribution to the Canadian economy by supporting the sustainable development of Canada’s forests through program development and strengthening innovative strategic program capacity.

It is within this context that the Director, Trade and International Affairs is accountable for the implementation of international activities concerning the promotion of economic trade, science and knowledge transfer interests of the Canadian forest sector and for managing the delivery of several funding programs targeted toward expanding the forest industry’s markets both domestically and offshore.

The Director plays a key role in expanding Canada’s international influence by ensuring that Canada is at the forefront of sustainable forest management and that Canada’s forest programs and practices are recognized as the standard against which policies and practices of other countries should be measured. The Director is responsible for directing the development of strategic position papers, briefing notes, presentations, ministerial dockets, agreements and Memoranda to Cabinet concerning a range of international issues. The Director also manages the development of Government of Canada (GoC) negotiating positions for international agreements, mechanisms and organizations affecting the forest sector.

The Director is accountable for the development of responses to challenges of the Canadian forest sector in the area of international trade. The position identifies emerging strategic trade and competitiveness issues, provides advice on the implications and remedies to issues that is consistent with departmental strategic directions and Canadian foreign policy. The Director works with stakeholders, other government departments and other levels of government to influence standards, reduce and respond to trade barriers and develop memoranda of understanding. The Director directs the development of scientific solutions to trade disputes and provides scientific advice around sustainable forest management practices to support embassies and posts abroad. The Director is accountable for the development of science-grounded responses to environmentally based non-tariff barriers and for the financial contribution to the Canadian Boreal Forest Agreement designed to develop the necessary science to support sustainable forest management in Canada’s Boreal forest.

A key role of the Director is to advance sector and national interests through networking, collaborating and building effective alliances at multiple levels both internationally and domestically, working closely with forest sector stakeholders to understand and address the key competitiveness challenges of the sector. The Director meets regularly with industry association leaders, senior company and provincial officials and other stakeholders and represents the Sector on several national committees. The position also oversees the assessment of funding applications from Canadian industry and the negotiation of contribution agreements with successful applicants.

The Director provides advice and position papers to the Minister, Deputy Minister and other senior officials of the Department and industry with respect to forest industry market access and market development issues. Internationally (working in partnership with the Science and Policy Integration Branch), the Director plays an important trade mission role by directing the logistics regarding forest sector client participation and implementing an information program for industry clients. The Director also represents Canada at international fora related to subjects such as trade, trade relations and resource assessments.

The position provides GoC direction in support of the United Nations Forum on Forests and the North American Forestry Commission and its science-based working groups and occasional ad hoc initiatives. The Director also coordinates monitoring of the domestic implementation of international agreements affecting the Canadian forest sector in collaboration with other government departments, the provinces and territories and the Canadian forest stakeholder community.

The Director represents the Department and/or Government on inter-governmental and multilateral working groups, informal negotiating mechanisms, national and international meetings and provides critical support to departments in the negotiation of significant bilateral and multilateral agreements affecting the forest sector. This includes responsibility for the negotiation of international agreements and mechanisms that require participation of Canadian delegations in technical meetings where the Sector has been delegated a leadership role by Global Affairs Canada.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert advice to the Minister, Deputy Minister, departmental senior officials, other departments, provinces, territories and other stakeholders on the forest industry, trade relations, trade development/promotion, international positions/strategies and government forest sector objectives.
3. Oversees the development and delivery of the expanding market opportunities. Manages the development of science-based solutions to trade disputes and non-tariff barriers responses and policies. Directs the analysis of illegal logging practices on the trade of Canadian forest products.
4. Oversees the advancement of the Canadian forest products environmental reputation and directs financial contribution to the Canadian Boreal Forest Agreement.
5. Manages the expansion of industry and government presence in international markets by supporting export offices and the development of specific network approach to the marketing of wood products in partnership with industry. Oversees the assessment of funding applications from Canadian industry and the negotiation of contribution agreements with successful applicants.
6. Oversees the international promotion of forest sector strategic interests in support of departmental programs, policies and domestic, foreign policy strategic directions. Directs the development of strategic position papers, briefing notes, presentations, ministerial dockets, agreements and Memoranda to Cabinet.
7. Maintains relationships with the Canadian forest industry on the issues of market access and market development and oversees the development of government forest sector negotiating positions for international agreements and mechanisms and organizations.
8. Represents the Department and Government on various fora and provides support in negotiation of forest sector agreements. Oversees international Ministerial trade missions, domestic industry roundtables, the implementation of international agreements and relations and the provision of support to the North American Forestry Commission and the United Nations Forum on Forests.
9. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 12 - Text version

BM12: Director, Trade and International Affairs
The subject position is at the third managerial level reporting to the Director General, Trade, Economics, and Industry. There are 5 peer position at the same reporting level.

Reporting to Director, Trade and International Affairs are 3 managers,

• Linear organizational chart
  Director General, Trade, Economics, and Industry
  • Director, Economic Analysis
  • Director, Indigenous Forestry & Bioheat Program
  • Senior Manager, Climate Change
  • Senior Engineer. Advisor, Technology & Environment
  • Head, Finance & Administration
  • Director, Trade and International Affairs
    • Manager, Market Access
    • Manager, Market Development
    • Manager, International Affairs Group

Evaluation Rationale

Title: Director, Trade and International Affairs

General Accountability

Manages the analysis, assessment, readiness and advice enabling the Government of Canada to respond to threats to public safety, national security and economic stability.

Organization Structure

This is one of the two (2) positions reporting to the Director General, National Security Operations. See Annex A for the organization chart.

The three (3) positions reporting directly to the Director, National Security Assessment and Analysis are:

Manager, Policy Development [x3], (Staff of 16) responsible for developing tools to assess threats to public safety, national security and economic stability, such as preparing intelligence reports, conducting research into the impact of global trends, and assessing foreign investment from a national security perspective; analyzing communication technology and its potential impact on national security and recommending solutions for lawful access based on approaches used by other advanced countries; and liaising with other countries while defining objectives for international cooperation while respecting counter-proliferation.

Nature and Scope

The Department is a strategic and policy-focused centre that brings cohesion to the Government’s public safety, emergency management, national security functions and policy frameworks. It seeks to best position Canada to address vulnerabilities in its infrastructure and weaknesses in its public safety defenses as well as enabling it to fulfill its heightened international obligations. Canada’s increasing reliance on cyber technologies makes Canadians more vulnerable to those who attack Canada’s digital infrastructure. Protecting Canadians and the Canadian interest in cyberspace is a priority for the Government of Canada and Public Safety Canada is the lead.

It is within this context that the Director, National Security Assessment and Analysis is accountable for enhancing Canada’s ability to respond to threats to the public safety, national security and economic stability of Canada. This is accomplished through a three-pronged approach involving: the development and application of threat/risk assessments; the management of a robust program to review all foreign investments from a national security perspective; and the provision of expert and timely advice to the Minister and senior officials across the Public Safety Portfolio. The Director also recommends and defines objectives for domestic and international cooperation to combat counter proliferation activities and provides departmental representation to relevant international fora and meetings with key allies.  

The Director manages an ADM-level Interdepartmental Technical Coordinating Committee (ADM-ITCC) that conducts research, provides analytical support and develops policy proposals on technology, cryptography and lawful access. The Director is also responsible for recommending to the ADM-ITCC the approval of expenditures and work plans for research and development. This involves the assessment of the financial impacts for lawful access and monitoring the allocation of expenditures and resources against objectives.

The rapid pace of technological change and the ever-increasing electronic transmission of information pose challenges to Canada due to the use of technology by terrorist groups, organized criminals, and unfriendly foreign intelligence agencies. The Director is responsible for a comprehensive review, in collaboration with the Department of Justice, of legislation and regulatory options. The Director monitors emerging technology and identifies communications security challenges and their policy implications.

The Director collaborates with counterparts in the US, the UK and other international partners in developing solutions to meet lawful access challenges. The Director researches and analyzes approaches, assesses their implications and potential impact on Canadian national security and develops policy options. The Director also contributes to international policy development and harmonization through representation on a G8 lawful access sub-committee.

The Director oversees the development of tools that provide strategic direction as well as key indicators within and among the national security community.  Once a threat is identified, the Director provides expert advice to the Minister, senior officials across the portfolio and the national security community to bring together all appropriate federal partners to ensure that a threat is fully analyzed and that coherent responses are developed and presented to decision-makers.  The Director must provide follow-ups, such as intelligence reports, disseminating information to appropriate partners and communicating results to the Minister, Cabinet, senior officials and to Parliament.

The Director is accountable for providing expert advice and managing the national security provisions set out in the Investment Canada Act (ICA) and the National Security Review of Investments Regulations.  The Director conducts assessments of each transaction subject to the ICA, consults with the relevant investigative bodies and determines within very strict timelines where there are reasonable grounds to suspect that a foreign investment could be injurious to Canada’s national security and other strategic interests.   The work is complicated by the interpretation of what constitutes a foreign investment that could be injurious to national security. The Director must develop effective screening tools and processes to reinforce assessment processes.

The Director must consult regularly with the investigative bodies on the initial assessment of foreign investment applications or notifications. Consequently, there is a requirement to continually scan the investment environment to ensure that all potential investments are assessed and that relevant information is entered into a database, including the reasons why the transaction did or did not warrant further examination as part of the formal National Security Review process.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert and timely advice to the Minister, Public Safety Portfolio senior executives and national security community on responding to threats and analytical support to the ADM-ITCC while managing ITCC’s sub-committee structure and providing recommendations on research expenditures.
3. Leads the development of tools to analyze existing and potential threats to national security to protect Canada’s strategic interests.
4. Oversees writing of intelligence reports as well as research on global trends on various indicators and their potential impact on national security and economic stability.
5. Manages a review program of all foreign investment and oversees development of policy options to address security challenges posed by technology advances and their impact on lawful access.
6. Assesses international approaches to lawful access issues and develops related recommendations on regulatory and legal options.
7. Analyzes and recommends licensing requests for the use of interception equipment and collaborates with industry in enforcing the Minister’s standards related to lawful interception.
8. Defines objectives for cooperation to combat counter proliferation activities and represents/provides departmental representation to international fora.
9. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 13 - Text version

BM13: Director, National Security Assessment and Analysis
The subject position is at the third managerial level reporting to the Director General, National Security Operations. There is 1 peer position at the same reporting level.

Reporting to Director, National Security Assessment and Analysis are 3 managers.

• Linear organizational chart
  Director General, National Security Operation
  • Director, National Security Operations
  • Director, National Security Assessment and Analysis
    • 3 Managers, Policy Development

Evaluation Rationale

Title: Director, National Security Assessment and Analysis

General Accountability

Implements and manages regional service delivery activities that provide citizens with access to programs.

Organization Structure

This is one of nineteen (19) positions reporting to the Executive Director, Citizen Service of the Region. See Annex A for the organization chart.

The four (4) positions reporting directly to the Area Director, Citizen Services, West Vancouver are:

Service Manager [x4], (Staff of 152 across 10 centres, with 8 to 32 FTEs per centre) is responsible for the delivery of programs and service offerings by defining goals, developing plans and establishing objectives and performance expectations for 2-3 Service Canada centres (including passport) or one major urban centre. The Manager oversees the assessment of results and the adjustment of strategies to ensure efficient service delivery.

Nature and Scope

The Department delivers a range of programs and services that affect Canadians throughout their lives. It provides seniors with basic income security, supports unemployed workers, helps students finance their post-secondary education and assists parents who are raising young children. The Department provides Canadians with a single point of access to a wide range of government services and benefits. The Department improves services for Canadians by working with partners to provide access to the full range of government services and benefits.

It is within this context that the Area Director, Citizen Services, West Vancouver manages and adapts the way in which the departmental initiative is set in place and developed within the assigned geographic area. The Director facilitates access to all programs and benefits provided by the Service Canada initiative, including Employment Insurance, Canada Pension Plan/Old Age Security and other programs, as well as others that evolve as part of the Government’s social network of citizen support.

The Director provides the vision and directs the Citizen Service delivery teams in the delivery of services in the service area and develops the business and operational plans and associated resource requirements.

The Director oversees the assessment and determination of specific and unique operational requirements for the assigned geographic area and provides responses/guidance regarding citizen access to specific services available to stakeholders. The characteristics of the diverse areas will determine the depth of specialized program knowledge that will be required in the area, the number of staff in the Centre, the geographic distribution of the points of service as well as staff capacities relative to the languages of the clientele.

As the key departmental representative in the region, the Director consults and responds to diverse stakeholder interests, priorities, and demands. The position collaborates and puts in place agreements with other agencies and jurisdictions as the scope of Citizen Service guidance expands.

The Director delivers guidance to other departments relative to their programs and identifies the potential for resistance to any perceived erosion in their mandate. In the interest of fulfilling a one-stop, single window service approach, the Director ensures that clients are fully aware of the Department’s role as a supporting service rather than the authoritative voice of the program sponsor.

The Director engages citizens and communities by providing a strong and visible presence in the assigned geographic area (e.g. regularly visits the various centers). The position provides analysis, information and knowledge on what citizens want and is a significant contributor at the regional level in the development of new and enhanced service offerings to meet these needs. The Director establishes consultation/information networks within the service area to support the formation of partnerships and service delivery arrangements.

The Director collaborates with colleagues for the creation, coordination and implementation of comprehensive financial accountability and risk management frameworks. This includes directing the development of annual business plans and performance measurement for the assigned area within the context of national and regional priorities and the evaluation and reporting of service delivery objectives and results against the plans. The position implements plans for service integration of new and revised legislation changes and new or revised processing guidelines to ensure transparent and improved service to clients. The Area Director shares "best practices" and the results of new and innovative service delivery and partnership arrangements with other Area Directors.

There are regular contacts with senior officials of other government departments within the area concerning the implementation of services and activities that cross federal departments’ mandates or the harmonization of business activities and approaches. Similar contacts are maintained with officials of provincial/territorial and municipal governments concerning issues related to the assigned service area. The position also oversees the development of position papers and briefing material for senior management in the Region and at National Headquarters. 

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Manages the business stream for the assigned geographic area within the Region. Oversees the provision of service interface for citizens, the increase in Government of Canada services/information and other services concerning the Employment Insurance, Canada Pension Plan/Old Age Security, and other programs.
3. Oversees the determination/assessment of requirements of the particular geographic areas (e.g., demographic, economic, employment, language and cultural characteristics) and further geographic division of priorities and access measures.
4. Manages the promotion of the Department’s service offering and the provision of feedback on service delivery issues with various stakeholders and interest groups.
5. Oversees the development/implementation of service area operational plans and contributes to the formulation of the regional work plan. Implements procedural, performance measurement and accountability frameworks to review/report on the achievement of program and service delivery objectives within the Area.
6. Oversees the development of position papers and briefing material for senior management in the Region and at National Headquarters.
7. Establishes consultation/information networks within the service area to support the formation of partnerships and service delivery arrangements.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 14 - Text version

BM14: Area Director, Citizen Services, West Vancouver
The subject position is at the third managerial level reporting to the Executive Director, Citizen Service. There are 18 peer positions at the same reporting level.

Reporting to Area Director, Citizen Services, West Vancouver are 4 managers.

• Linear organizational chart
  Executive Director, Citizen Service
  • 17 Area Director, Citizen Services
  • DG, Citizen Services Branch of the West and Territories Region
  • Area Director, Citizen Services, West Vancouver
    • 4 Service Managers

Evaluation Rationale

Title: Area Director, Citizen Services, West Vancouver

General Accountability

Accountable for the provision of leadership in the development, implementation and life–cycle management of an integrated financial accounting, reporting framework and accounting activities to ensure compliance with statutory and regulatory requirements and to respond to the needs of the Department.

Organization Structure

This is one of five (5) positions reporting to the Director General, Financial Operations and Services. See Annex A for the organization chart.

The five (5) positions reporting to the Director, Financial Accounting are:

Manager, Financial Accounting and Reporting, (Staff of 16) accountable for quality assurance and production of cyclical (monthly/quarterly/annual) reports in compliance with statutory/regulatory requirements and prescribed accounting standards. The Manager is also responsible for public accounts reporting, the Deputy Minister letter of representation for the public accounts and the report of statement of management responsibility for the financial statements.

Manager, Accounts Processing, (Staff of 73) accountable for the management of the centralized accounts payable function and verification of accounts payable process, the management of the centralized accounts receivable function and for administering delinquent accounts. The Manager oversees the departmental individual travel card program and distributes and controls the acquisition cards.

Manager, Financial Controls and Reconciliation, (Staff of 15) accountable for the development of the corporate reconciliation, accounting, quality assurance and financial reporting framework to ensure the integrity of departmental financial data and account balances as presented in the departmental trial balance. The Manager supports accountability over departmental financial data and account balances and fulfills the financial information and reporting requirements of the Department, the central agencies and the Canadian public. The position promotes the principles of modern comptrollership throughout the Department and contributes to corporate services in support of the departmental operational requirements.

Financial Administrator, accountable for the provision of financial administration support for the Director and the organization.

Executive Coordinator, accountable for the provision of support services to the Director and other staff of the organization.

Nature and Scope

The Department is the largest federal government department. The Department implements Government decisions regarding the defence of Canadian interests at home and abroad and provides advice and support to the Minister. It undertakes missions for the protection of Canada and Canadians and to maintain international peace and stability by serving on the sea, on land and in the air while supported by the civilian workforce. Canada’s defence policy is comprised of three pillars: Strong at home, Secure in North America, and Engaged in the world.

The Chief Financial Officer (CFO) Model and the policy suite establish a vision for financial management rooted in accountability, transparency, fact-based decision making, and value for money and risk management. The size and complexity of the Department brings unique challenges that require consideration of an integrated military and civilian organization structure, pay requirements for regular and reserve force members, extensive asset and materiel management, including complex capital asset costing requirements and the notion that changing government initiatives regularly impact the Department, requiring the agility to respond and adapt to change.

It is within this context that the Director, Financial Accounting ensures that financial transactions are accurately processed and reported. The position verifies the integrity of data and the economy, efficiency and effectiveness of the related administrative processes. The Director maintains records and assembles information that supports the results-oriented approach of the Department.

As a member of the Financial Operations Management Committee, the Director provides strategic financial administration advice and expertise throughout deliberations. The Director also participates with other members of the management team in the formulation of objectives, service goals and policies for the organization, and provides direction and expert advice to senior management. The Director is responsible for ensuring recommendations are provided when legislative changes are being considered in fields related to financial management and reporting. When the changes are legislated, the position is responsible for developing new and revised business processes.

The Director ensures departmental users report their accounting entries in accordance with the relevant accounting principles, policies and directives. To this end, the Director conducts monitoring and control activities to ensure that the departmental financial management system reconciles with the Receiver General’s General Ledger. The position provides financial information to senior management, departmental users, central agencies, Parliament and the public. The Director maintains the departmental financial reporting control framework that ensures accurate accounting and reporting of departmental expenditures and revenues. The position provides financial information for senior management decision-making and central agency reporting.

The Director plans and produces the cyclical and ad-hoc financial statements for the Department, including the future oriented financial statements. The Director develops business process models, control frameworks and supporting documentation to ensure financial statements are prepared in compliance with Treasury Board Policy and Public Accounting Standards. The position directs the centralized accounts receivable and payable functions and manages the departmental travel card program and the distribution and control of the acquisition cards.

The Director cultivates and maintains working relationships with the Office of the Auditor General for the departmental component of the Public Accounts Audit. The Director ensures that departmental experts address concerns and comments raised by the Office of the Auditor General during the Public Accounts Audit and ensures departmental action plans are implemented and corrective action is delivered. In this capacity the Director provides regular briefings to senior management within the Department and at the Office of the Comptroller General in the Treasury Board Secretariat.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides direction and expert advice to senior management and financial and administrative units and organizations across the Department in the areas of accounting.
3. Directs the provision of a full range of financial administration services, such as accounts payable and receivable, in support of departmental senior management.
4. Interprets central agency directives and policies and Treasury Board accounting standards as well as relations relevant to financial administration and accounting.
5. Directs the centralized accounts receivable and payable functions.
6. Directs the management of the departmental travel card program and the distribution and control of the acquisition cards.
7. Directs and manages the human, financial and materiel resources of the Division with probity.

Benchmark 15 - Text version

BM15: Director, Financial Accounting
The subject position is at the third managerial level reporting to the Director General, Financial Operations and Services. There are 4 peer positions at the same reporting level.

5 positions report to Director, Financial Accounting.

• Linear organizational chart
  Director General, Financial Operations and Services
  • Director, Financial Operations
  • Manager, Financial Systems Operations
  • Manager, Travel & Payment Card Programs
  • Staff Officer
  • Director, Financial Accounting
    • Manager, Financial Accounting and Reporting
    • Manager, Accounts Processing
    • Manager, Financial Controls and Reconciliation
    • Financial Administrator
    • Executive Coordinator

Evaluation Rationale

Title: Director, Financial Accounting

General Accountability

Accountable for developing, implementing and managing a regional human resources program to ensure that civilian human resources services respond to the current and future needs and requirements of departmental organizations in the Region.

Organization Structure

This is one of six (6) positions reporting to the Director General, Regional Civilian Human Resources Services. See Annex A for the organizational chart.

The eight (8) positions reporting directly to the Director, Regional Civilian Human Resources Service Centre, National Capital Region are:

Civilian Human Resources Managers [x3], (Total staff of 88), responsible for managing teams of Human Resources Generalist Officers and Assistants in the delivery of comprehensive human resources services and advice in the areas of recruitment, resourcing, workforce adjustment, classification, staff relations and performance management.

Compensation Manager, (Staff of 55) responsible for managing a consolidated compensation service to ensure that employees receive the pay and benefits to which they are entitled.

Learning and Career Centre Manager, (Staff of 13) responsible for managing the provision of learning and career counselling services at assigned centres located throughout the Region.

Civilian Human Resources Manager, (Staff of 4) responsible for managing a team of regional subject-matter experts who provide operational advice, support and training to Human Resources Generalists and Managers; developing regional recommendations on sensitive or contentious issues; and representing regional perspectives with corporate functional authorities at headquarters.

Management Services Officer, (Staff of 2) responsible for coordinating the financial, informatics, accommodation and problem-solving requirements of the group.

Organizational and Effectiveness Development Officer, responsible for coordinating the development of business plans and strategies, as well as other corporate activities, such as Access to Information and Privacy requests.

Nature and Scope

The Department is the largest federal government department. The Department implements Government decisions regarding the defence of Canadian interests at home and abroad and provides advice and support to the Minister. It undertakes missions for the protection of Canada and Canadians and to maintain international peace and stability by serving on the sea, on land and in the air while supported by the civilian workforce. Canada’s defence policy is comprised of three pillars: Strong at home, Secure in North America, and Engaged in the world. The Department and the Canadian Forces are two distinct organizations under one Minister. They operate in a cohesive fashion to ensure that the Canadian Forces can fulfill their mandate. The human resource’s function is different for public servants and military personnel, with the Assistant Deputy Minister, Human Resources-Civilian being responsible for development and delivery of the human resources program as it applies to civilian employees.

Within this context, the Director, Regional Civilian Human Resources Service Centre, National Capital Region is responsible for providing regional leadership in the development and implementation of strategies, approaches, processes, programs and initiatives to fulfill the human resources management needs of regional managers and employees. The position must ensure that these needs are met in a manner that balances regional military and civilian workforce requirements with departmental and government-wide priorities in the management of human resources.

As the senior human resources professional in the Region, the Director is called upon to lead, participate in and model cultural changes that can move the organization toward developing a de-layered, empowered and accountable management style where the emphasis is on results rather than on process. The position is also called upon to stimulate changes in the corporate culture to be more responsive to the unique and evolving operational needs of the client base. In addition, the Director is called upon to participate actively in and often lead human resources initiatives with interdepartmental groups, federal councils and the joint career transition committees.

A major challenge facing the Director is to develop a consistent departmental human resources management culture among the distinct operational organization units in the Region. The position must understand the managerial, organizational and operational challenges faced by each of the clients in order to balance their needs and priorities within the broader Department-wide context. While client satisfaction is paramount, service delivery must also comply with legislation and federal central agency regulation and policy directions, as well as with numerous collective agreements.

Another significant challenge for the Director is to provide leadership in developing strategies and approaches to integrate civilian service delivery with that of the military where feasible. The cultural and operational differences of both components, the dynamism of the Department as a whole and the emphasis on results rather than on process complicate the task of ensuring appropriate linkages for the numerous sub-disciplines of human resources management.

The Director acts as an agent of change in developing and providing advice to enhance the capacity of delegated regional managers to develop short- and medium-term human resources plans to meet their current and projected operational needs. This is further complicated by the frequent rotation of military managers, who supervise civilian personnel and require substantial support in exercising newly delegated human resources management accountabilities.

While subordinate specialists and generalists recommend or implement actions, the Director is frequently called upon to resolve complex or politically sensitive issues and to approve actions of a contentious nature. The position provides managers with advice and counsel on a broad spectrum of human resources issues and ensures that the regional perspective is brought to bear on national human resources management issues affecting the entire Department.

The Director frequently meets with senior executives across the Region, and senior regional representatives of central agencies and unions to negotiate the resolution of issues and to prevent their escalation to a national level. Employees are represented by a variety of unions and professional associations, some of which are Department-specific. Regional consultation sessions between union representatives and management are held regularly. The position is also frequently tasked with chairing or participating in regional or national committees addressing improvement and innovation to human resources policy, programs or operations.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Leads the development and implementation of strategies, approaches, processes, programs and initiatives to fulfill the human resources management needs of regional managers and employees.
2. Develops regional management awareness of government and departmental human resources management priorities and provides regional leadership in the integration of civilian human resources service delivery with that of the military to streamline services and to support the implementation of a consistent departmental human resources management culture.
3. Participates in the development of the national human resources management strategy and program by identifying areas for improvement and ensuring that the regional perspective is represented at the national level.
4. Leads cultural change initiatives in the Region as they emerge from human resources reform toward a renewed, integrated, responsive, client-driven human resources function.
5. Provides leadership in planning, organizing, directing and evaluating the work of the Civilian Human Resources Service Centre to ensure the cost-effective delivery of all human resources management services to civilian employees and to civilian and military managers of the Regions various components.

Benchmark 16 - Text version

BM16: Director, Regional Civilian Human Resources Services Centre, NCR
The subject position is at the third managerial level reporting to the Director General, Regional Civilian Human Resources Services. There are 5 peer positions at the same reporting level.

8 positions report to Director, Regional Civilian Human Resources Services Centre, NCR.

• Linear organizational chart
  Director General, Regional Civilian Human Resources Services
  • Director, Regional Civilian Human Resources Services Centre, Pacific
  • Director, Regional Civilian Human Resources Services Centre, Prairies
  • Director, Regional Civilian Human Resources Services Centre, Ontario
  • Director, Regional Civilian Human Resources Services Centre, Québec
  • Director, Regional Civilian Human Resources Services Centre, Atlantic
  • Director, Regional Civilian Human Resources Services Centre, NCR
    • 3 Civilian Human Resources Managers
    • Compensation Manager
    • Learning and Career Centre Manager
    • Civilian Human Resources Manager
    • Management Services Officer
    • Organizational and Effectiveness Development Officer

Evaluation Rationale

Title: Director, Regional Civilian Human Resources Services Centre, NCR

General Accountability

Manages implementation of policy instruments governing the Government of Canada’s management of real property holdings and assets.

Organization Structure

This position is one of two (2) positions reporting to the Senior Director, Real Property and Materiel Policy. See Annex A for the organization chart.

The positions reporting directly to the Director, Real Property Policy are:

Analyst/Senior Advisor, [x8] supports the Director through research, analysis and recommendations on the policy suite and related instruments.

Nature and Scope

As the administrative arm of the Treasury Board, the Secretariat has a dual role: to support the Treasury Board as a committee of Ministers and to fulfill the statutory responsibilities of a central government agency. The Secretariat recommends and provides advice to the Treasury Board on policies, directives, regulations and program expenditure proposals with respect to the management of the government’s resources. Within the Treasury Board Secretariat (TBS), the Office of the Comptroller General of Canada (OCG) works to enhance stewardship, accountability, transparency and value for money through strengthening financial and asset management across the federal public service, through the provision of strategic and policy leadership to federal organizations on all matters related to comptrollership and governance, thereby supporting the overall effectiveness of public administration in Canada.

Within the OCG, the Acquired Services and Assets Sector (ASAS) is accountable for the development and implementation of a broad and diverse range of policy instruments supporting effective real property and materiel management, investment planning, project management, and procurement. These policy instruments set the government-wide direction for the management of assets and acquired services. The Sector also strengthens the professional capacity of the procurement, materiel management and real property communities throughout the public service through a range of capacity building and community development initiatives.

It is within this context that the Director, Real Property Policy is accountable for managing the policy framework governing the management of Government of Canada’s real property assets. The policy mandate stems from the Financial Administration Act, which empowers the Comptroller General to establish policies and standards over the management real estate holdings managed by Public Services and Procurement Canada (PSPC) and other departments. It is the role of this position to ensure that the Government of Canada’s sizeable real estate portfolio is managed in compliance with the policy framework.

To ensure the success and understanding of the policy framework and tools, the Director must execute a well-constructed formal engagement and communications plan within a well-defined change management strategy.  There is a responsibility to develop and sustain an ongoing presence within the departments and across the public service by networking and holding regular meetings with various federal departments and other central agency counterparts to ensure consistency of approach, gain their collective support and promote best practices. In developing policy, the Director elicits input on proposed changes from these departments, analyses their views and engages them accordingly. The position, having a pan-government view of the management of real property, provides expertise in framing policy positions and ensuring a consistent approach to manage holdings in accordance with the policy.

Much of the policy development/management momentum is a product of the continuous environmental scanning of the industry to identify enduring real property management trends that can be adopted by the Government of Canada (GoC) to produce strategic and measurable outcomes and operational efficiencies. There is also a requirement to monitor social trends like gender, indigenous and housing issues that may prompt the Government to modify its governing policy framework. Coupled with this external research, the Director manages public service data—subject to a Memorandum of Understanding (MOU) with the TBS Information Management and Technology Division—to support the development of analytical frameworks, performance measures and criteria, including formal review mechanisms that collectively support its short, medium and long-term outcomes. Research results support departmental capacity to manage performance and support the development and implementation of operational strategies and the determination of resource requirements. The Director contributes to generational fixed assets reviews in order to project the impact of significant and systemic changes over time on the policy framework.

The Director directs the management and improvement of an end-user database containing all the Government’s holdings, including a graphical dataset describing the location and types of contaminants in the inventory of contaminated sites to record inherent environmental liabilities. The Director works in tandem with stakeholders to enact an action plan to remediate contaminated site. The Director recommends the funding level of these sites to the Senior Director for which the Government contributes 80% of the funds required.

The work requires an expert knowledge of Departmental policy instruments as well as extensive knowledge of the principles of and practices related to public management, comptrollership, risk management, governance, strategic analysis, policy analysis, performance management, negotiation and knowledge of leading-edge practices to support change.

The Director must be particularly sensitive to the evolving environment across the public service as policy and program interrelationships between departments become increasingly complicated. Based on monitoring and extensive contact with all the involved organizations, the Director evaluates all the relevant factors and provides balanced, expert advice to senior departmental staff, program sectors and departments and oversees the assessment of the effectiveness of efforts to manage risk to operate collectively.

The Director provides expert policy support to the Senior Director’s conduct of ongoing high-level liaisons within the Department, across government and with external parties through the provision of expert policy advice and supporting significant enterprise-wide initiatives. In addition, the position provides a challenge function regarding decisions made by the Treasury Board. This challenge function also extends to the departments looking to do operational work. This includes leading horizontal analyses and encouraging collaboration across departments to find cost effective enterprise-wide solutions, where possible, that benefit system-wide efficiency and cost reduction. The work includes supporting or participating in negotiations with departments and other stakeholders having a significant policy interest or inter-policy mandates.

The Director provides secretariat support to one or more of the Departmental Advisory Committees, working groups or ad hoc committees and supports senior management in a broad range of senior settings and in inter-department and inter-government committees, meetings and negotiations. The Director is accountable for preparing accurate and timely Question Period materials and responses to access to information and media enquiries.

Dimensions (Constant Dollars)

Managing an MOU valued at $44K with the TBS Information Management and Technology Division for the management of two real property information systems, the Directory of Federal Real Property and the Federal Contaminated Sites Inventory.

Government-wide expenditures of real property assets and acquired services valued at approximately $3.32B (constant)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Directs the management and renewal of real property policy and supporting directives granted by the Financial Administration Act governing the short, medium and long-term management of the Government of Canada’s sizeable real property assets.
3. Directs the management of a collaborative network of departments and agencies to ensure that the Government of Canada’s sizeable real estate portfolio is managed in compliance with the policy framework.
4. Oversees the conduct of environmental scanning, research and analyses of policy approaches to identify best practices, tools and systems in the industry and to determine their possible application to the public service.
5. Manages the dissemination of government-wide information underpinning an action plan to remediate contaminated properties owned by the Government of Canada.
6. Oversees horizontal analyses and promotes collaboration across departments to support the development of analytical frameworks, performance measures and criteria as well as to find solutions that benefit efficiency and cost reductions.
7. Provides secretariat support to the appropriate TB Advisory Committee and supports the Senior Director, Assistant Comptroller General, other departments and senior management in a range of senior settings and Parliamentary appearances.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 17 - Text version

BM17: Director, Real Property Policy
The subject position is at the third managerial level reporting to the Senior Director, Real Property and Materiel Policy Division. There is 1 peer position at the same reporting level.

Reporting to Director, Real Property Policy are 8 analysts/advisors.

• Linear organizational chart
  Senior Director, Real Property and Materiel Policy Division
  • Director, Material Management Policy 
  • Director, Real Property Policy
    • 8 Analysts/Senior Advisors

Evaluation Rationale

Title: Director, Real Property Policy

General Accountability

Directs and oversees the development of the Emergency Response Services policies, service delivery strategies and performance assessment of programs and services.

Organization Structure

This is one of five (5) positions reporting to the Director General, Centre for Emergency Preparedness and Response (CEPR). See Annex A for the organization chart.

The four (4) positions reporting directly to the Director, Office of Emergency Response Services are:

Manager, National Emergency Strategic Stockpile, (Staff of 26) responsible for the management of the inventory system and the acquisition and strategic localization of medical supplies and equipment to ensure an immediate response in case of a natural or human-caused disaster.

Manager, Mutual Assistance & Stakeholder Engagement, (Staff of 8) responsible for the management of all-hazards emergency response capacity that provides resources when assistance is requested in the event of a local or national public health emergency.

Manager, Exercises and Lessons Learned, (Staff of 10) responsible for the development of exercises to enhance operational readiness and lessons learned analysis and evaluations.

Medical Advisors and Pharmacist, (Staff of 3) responsible for consultations with national medical associations and pharmaceutical companies to conduct needs assessments and the development of recommendations to ensure the appropriate type and quantities of medical and pharmaceutical supplies for an all-hazards emergency response.

Nature and Scope

The Agency’s mandate is to deliver on the Government of Canada’s commitment to protect the health and safety of all Canadians. Its activities focus on preventing chronic diseases, preventing injuries, and preparing for and responding to public health emergencies and infectious disease outbreaks. The Agency operates in an environment where responsibility for public health is shared, requiring the organization to work in close collaboration with internal and external stakeholders, other levels of government and international organizations to foster collaboration and to coordinate federal policies and programs in the area of public health.

The Branch is responsible for strengthening public health infrastructure, biosecurity, border health and emergency management. It serves as the government focal point for collaborative activities that strengthen Canada’s capacity to manage domestic public health events/emergencies and international events of concern to Canadians.

It is within this context that the Director, Office of Emergency Response Services (OERS) directs the management of policies and service delivery strategies and establishes performance measurement systems for the assessment of program services/activities. The Director is responsible for the synthesis of evidenced-based risk assessments (e.g., the probability of a pandemic or cataclysmic earthquake) to develop medical response strategies that temper the pain and suffering of Canadians affected by a natural or human-caused disaster. The Director is responsible for the analysis and identification of options/solutions to complex, multifaceted emergency response services, mandates and issues. In this context the position identifies and assesses trends and developments in national emergency response standards and activities. The Director evaluates national, international and Canadian Emergency Preparedness Response (CEPR) post-incident reports with a view to ensure that meaningful lessons learned are factored into the improvement of OERS programs and services.

The Director is responsible for the allocation, management and control of human and financial resources and the reporting on plans and achievements. An important part of this responsibility is the application of risk management principles and practices. The evaluation of program performance is an ongoing responsibility of the Director by ensuring that OERS develops meaningful performance indicators that can be used by senior management and central agency officials to assess the effectiveness of programs and special initiatives. The Director is responsible for identifying areas requiring improvements, developing solutions to problems and recommending strategic and innovative approaches to the delivery of programs.

The Director manages national program initiatives to address priorities of the government and the Agency’s emergency response policy and programs. The Director must exercise initiative and judgement in the identification of linkages with the provinces/territories, the medical community and NGOs and determines the optimum approach for the provision of emergency response services in Canada. The Director must exercise sound judgement in making recommendations for changes to policies and programs within the shared policy and legislative authorities of the federal/provincial/territorial governments.

The Director is responsible for the availability of medical supplies and equipment through the direction of the National Emergency Stockpile System (NESS) program and for the negotiation of economically viable agreements with representatives of the health and pharmaceutical industries. This involves ensuring that there are sufficient supplies strategically located throughout the country and readily available in response to national public health emergences. The Director is responsible for directing a pharmaceutical needs assessment to ensure the stockpile of pharmaceuticals remain current. The Director must also identify the technological requirements for the implementation of an improved inventory and logistics system aimed at facilitating the inventory control and refurbishing.

The Director manages the national office for health emergency response teams with the objective to ensure that there are flexible, scalable and interoperable all-hazards emergency response capacities to provide people, equipment/supplies or both when assistance is required. The Director manages ongoing consultations with the provinces/territories and other partners to ensure that needs, resources and requirements are agreed upon within each jurisdiction and that a national roster of qualified health emergency responders is updated. It is in this context that the position must make critical and timely decisions regarding the release of emergency supplies and equipment and the dispatch of national health care teams. The Director must also review and authorize incoming requests for access to emergency pharmaceutical, surgical and medical supplies and equipment and must approve proposals to set up emergency medical facilities as well as the use of other units and bulk supplies.

The Director oversees the development and delivery of training programs for emergency response preparedness within the Health Portfolio and in cooperation with federal/provincial/territorial partners. This responsibility also includes the development and delivery of exercises to enhance operational readiness and to test/validate emergency response plans and the roles and responsibilities within them.

The Director represents the Agency in managing a wide range of contacts with senior officials of other levels of government to discuss issues of mutual concern. The Director has the authority to forge partnerships and strategic alliances to discuss policy issues and to participate in the negotiation of Memoranda of Understanding or other agreements. The Director is also responsible for developing strategies and outreach initiatives and for managing relationships with other stakeholders involved in responding to public health emergencies.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert advice to the Director General and the ADM on the development of the Division’s policies and programs.
3. Manages the establishment of evaluation frameworks based on identified research and issues analyses.
4. Oversees the development and delivery of major national programs to ensure the provision of appropriate human and material resources in the event of a public health emergency.
5. Manages the national operation of the Division and establishes management systems to ensure an appropriate response to a nation-wide surge of needs.
6. Manages the development of framework systems to assess the Division’s effectiveness and undertakes appropriate actions to resolve problems.
7. Oversees cooperation with partners in provincial/territorial governments, the medical community and NGOs involved in emergency response.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 18 - Text version

BM18: Director, Office of Emergency Response Services
The subject position is at the third managerial level reporting to the Director General, Centre for Emergency Preparedness and Response. There are 4 peer positions at the same reporting level.

4 positions report to Director, Office of Emergency Response Services.

• Linear organizational chart
  Director General, Centre for Emergency Preparedness and Response
  • Director, Situation Awareness and Operations
  • Director, Office of Border and Travel Health Services
  • Director, Field Services Training and Response
  • Manager, Administration
  • Director, Office of Emergency Response Services
    • Manager, National Emergency Strategic Stockpile
    • Manager, Mutual Assistance & Stakeholder Engagement
    • Manager, Exercises and Lessons Learned
    • Medical Advisors and Pharmacist

Evaluation Rationale

Title: Director, Office of Emergency Response Services

General Accountability

Oversees the conduct of Immigration Division admissibility hearings and detention reviews within the Region and contributes to policy development and strategic planning for national Immigration programming. As a Member of the Tribunal, presides, conducts and adjudicates admissibility hearings and detention review cases.

Organization Structure

This is one of the five (5) positions reporting to the Deputy Chairperson, Immigration Division. See Annex A for the organization chart.

The positions reporting directly to the Assistant Deputy Chairperson, Immigration Division, Eastern Region are:

Members, (x9), and one administrative staff. A position of Member is an independent and impartial decision-maker who presides and renders decisions at hearings (which may include: Admissibility hearings or Detention reviews) in the context of quasi-judicial, adversarial or inquisitorial proceedings in one of the tribunals of the Immigration and Refugee Board of Canada.

The Assistant Deputy Chairperson position is also functionally responsible for the Immigration Division registry services provided in the Region.

Nature and Scope

As the largest administrative tribunal in Canada, the organization (the Board, the Tribunal) is responsible under the Immigration and Refugee Protection Act to conduct hearings and make binding decisions on immigration appeals, detentions and admissibility hearings as well as refugee determination matters. The mandate of the Board stresses the need for fairness and timely action in the processing of its cases and to achieve this, it is essential that the decision-makers, and the Adjudication Support professionals who support them in the administrative tribunal hearing and adjudication processes, work in close collaboration. The role has become increasingly demanding and complex as global social, economic, peace, security, migration, immigration and political conditions continue to change, placing significant pressures on the management of these quasi-judicial processes, which are of high profile and politically sensitivity within Canada and internationally.

It is within this context that the Assistant Deputy Chairperson, Immigration Division, Eastern Region ensures the effective management of the immigration admissibility process and of the adjudication of detention reviews in an environment characterized by constant shifts in volumes and types of claims. The position furthers the Board’s mission by contributing to program delivery, policy development and strategic planning activities at the national level. The Assistant Deputy Chairperson provides policy direction through analysis, advice and intelligence to influence and foster informed, cohesive and consistent management decision-making and action across the Tribunal. The Assistant Deputy Chairperson, as part of the Regional Management Committee and the national Immigration Division management team, contributes to Board strategic planning. The position also plays a proactive role in the development of the Board’s corporate vision, mission, strategic, business and operational priorities and plans and the national policy and service delivery frameworks for Board and corporate services programs. 

When performing the duties of a presiding Member at quasi-judicial admissibility hearings and detention reviews, the position: i) hears and rules on matters in accordance with the Immigration and Refugee Protection Act, Regulations and Division Rules; ii) interprets and applies legal precedents; iii) makes binding decisions and provides the reasons for those decisions; iv) issues removal orders; and, v) decides whether to detain or release those persons allegedly posing a danger to the public or are unlikely to appear or those whose identity has not been established for further proceedings.

The Detention Review program, identified as an essential government service, is conducted within a particularly demanding environment characterized by very strict legal timeframes (e.g., first detention review must be held within 48 hours, some hearings held on weekends and statutory holidays). The Assistant Deputy Chairperson is, therefore, expected to develop contingency plans as part of overall business continuity planning to address any situation that might prevent the delivery of service within legislated timeframes.

The Assistant Deputy Chairperson identifies and resolves procedural and operational obstacles while balancing the need to create or promote an environment conducive to quick and efficient decision-making by Members in accordance with the principles of natural justice.

The Assistant Deputy Chairperson establishes monitoring and accountability frameworks to ensure the efficiency and effectiveness of the Immigration Division (ID) in the Region. This includes reviewing and monitoring decisions made by Members for legality, fairness and clarity to maintain consistency and quality in ID decisions. The Assistant Deputy Chairperson is also responsible for maintaining an environment in which the adjudicative independence of Members is respected in accordance with the provisions of the Immigration and Refugee Protection Act and Regulations, Immigration Division Rules, the Charter of Rights and Freedoms, the principles of fairness and natural justice and relevant case law. The Assistant Deputy Chairperson devises and maintains tools and procedures within an adjudication strategy that supports consistency, as well as the promotion of Chairperson’s Guidelines, jurisprudential guides and persuasive decisions when available.

The Assistant Deputy Chairperson negotiates service levels with the Deputy Chairperson, Immigration Division where new resources are needed and handles all services requirement contacts at the regional level with respect to adjudicative support services including registry, administrative, corporate and technical support for the Division in the Region. The Assistant Deputy Chairperson does not have direct authority over adjudicative support or registry staff but works cooperatively with Regional Operations to develop and maintain effective case management processes to ensure that the Immigration Division can deliver on its mandate. Similarly, the position determines and coordinates security and accommodation requirements for Immigration Division hearings, as well as security arrangements for itinerant hearings located in federal and provincial correctional centres and immigration detention centres.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Immigration Division’s mandate.
2. Negotiates service levels with the Deputy Chairperson and strategic partnerships with other departments and regional stakeholders to ensure the consistent delivery of Division’s objectives.
3. Oversees the delivery of the Admissibility Hearing and Detention Review program in the Region in a manner consistent with IRB values.
4. Manages the implementation of adjudication strategies to assure decision-making quality and oversees the review of Members decisions for legality.
5. Oversees the development of plans/systems/policies as part of the Regional Management Committee and the Division’s national management team.
6. Identifies the security and accommodation requirements for Immigration hearings to ensure the appropriate accommodation for quasi-judicial proceedings and the safety of the Members and stakeholders.
7. Presides at quasi-judicial hearings/reviews to rule on matters, in accordance with the Act and Regulations and Rules, make admissibility decisions, and maintain/cancel detention.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 19 - Text version

BM19: Assistant Deputy Chairperson, Immigration Division, Eastern region
The subject position is at the third managerial level reporting to the Deputy Chairperson, Immigration Division. There are 4 peer positions at the same reporting level.

10 positions report to Assistant Deputy Chairperson, Immigration Division, Eastern Region.

• Linear organizational chart
  Deputy Chairperson, Immigration Division
  • Assistant Deputy Chairperson, Immigration Division, Central Region
  • Assistant Deputy Chairperson, Immigration, Western Region
  • Special Advisor
  • Executive Coordinator
  • Assistant Deputy Chairperson, Immigration Division, Eastern Region
    • 9 Members
    • Administrative Assistant

Evaluation Rationale

Title: Assistant Deputy Chairperson, Immigration Division, Eastern Division

General Accountability

The Ombuds is accountable for providing leadership of ombuds and informal conflict management (ICM) services.

Organization Structure

The Ombuds is one of eighteen (18) positions reporting directly to the Deputy Minister. See Annex A for the organization chart.

The seven (7) positions reporting directly to the Ombuds are:

Senior ICM Practitioners [x4], responsible for developing, implementing, and managing ICM services to individuals and groups and providing strategic ICM advice.

Project Coordinator, responsible for coordinating the development and delivery of training, information sessions, and initiatives.

Administrative Advisor, responsible for planning, delivering, and managing administrative services.

Administrative Coordinator, responsible for providing administrative support and advice on finance, budgeting, and general administrative services.

Nature and Scope

The Department is the federal lead for a wide range of environmental issues including clean growth and climate change. The Department is engaged in activities aimed at preventing and managing pollution, conserving nature, and predicting weather and environmental conditions.

The Department is committed to creating a physically and psychologically safe, productive, respectful, and inclusive workspace. As such, it has established the Ombuds office so that employees have an independent resource where they can raise issues without fear of reprisal or judgment.

It is within this context that the Ombuds champions the department’s Employer of Choice image, its Culture of Care, and its commitment to having a physically and psychologically healthy, respectful, inclusive, and racism and discrimination free workplace; offers a confidential, multi-partial, independent, informal resource for employees and managers to raise workplace-related issues; advocates for fair processes, policies, and programs; helps navigate systems and refers to existing services; explores options to avoid escalation and resolves workplace issues at the lowest level; offers ICM resources, tools and support; exerts influence by raising awareness and advising Deputy Ministers, Assistant Deputy Ministers, and other senior management officials of potential and existing workforce and workplace-related issues; and makes observations and recommendations to the Deputy Minister and Senior Management on systemic issues.

The Ombuds is responsible for developing, implementing, monitoring, and evaluating the departmental ombuds office direction, strategies, and services. The Ombuds facilitates the resolution of a wide range of people management and workplace-related issues. The ombuds office complements existing formal redress mechanisms. The Ombuds elevates concerns when employees are not satisfied with the fairness provided by existing mechanism or cannot use existing channels. This requires knowledge of the theories and principles of industrial relations, organizational behaviour, people management, and conflict resolution. 

The Ombuds acts as an independent and impartial advisor to senior management in the resolution of organizational work-related issues. The Ombuds must put in place mechanisms to avoid escalation by directing employees and managers to available resources (e.g., Employee Assistance Program, Human Resources, Bargaining Agents, and others). The Ombuds ensures recommendations are based on fairness and consider best practices as well as the law. The Ombuds must also ensure the privacy rights of all parties by putting in place procedures and controls that protect the information and the treatment of the files, in accordance with the legislation. The Ombuds is frequently required to attend meetings that deal with sensitive subject matters.

The Ombuds is responsible for the development, implementation, delivery, and monitoring of departmental ICM services (coaching, mediation, facilitation, etc.). The Ombuds is responsible for the development, implementation, delivery, and monitoring of conflict resolution training for employees and managers. The Ombuds is responsible for integrating conflict management into the organization’s everyday operations. This requires a sound knowledge of the theories and principles of coaching, mediation, conflict management, and management in a federal government. The Ombuds requires an understanding of organizational context, internal and external pressures, and shifts in workplace issues to ensure tools, training, and resources are available and adapted to the needs of employees, managers, and the organization.

The Ombuds exerts influence by advising Deputy Ministers, Assistant Deputy Ministers, and other senior management officials on workforce and workplace-related issues that could cause operational difficulties, financial impact, or embarrassment to the organization. The Ombuds is responsible for the identification of trends and opportunities that can affect the organizational culture, organizational wellness, and employee well-being. The Ombuds provides information on the organizational health, provides upward feedback, shares observations, and makes recommendations on systemic issues in the department through the publication of reports and dashboards. Data reporting is done in an anonymous fashion.

The Ombuds faces many challenges. The Ombuds works independently, without Deputy Minister or senior management approval, to resolve issues. The Ombuds must adhere to the principles, practices, and standards of the Ombuds industry. The Ombuds operates with few precedents in government. The Ombuds must have a clear understanding of the machinery of government, and of respective roles, responsibilities, and authorities. The work requires thorough knowledge of the department’s operations and culture, and sound knowledge of central agency policies, legislation, and regulations. The Ombuds must put in place a trusted and safe place for employees to discuss harassment, discrimination, and other workplace issues without fear of reprisal. This also requires the Ombuds to lead cultural change for victims, aggressors, and managers.

Another challenge faced by the Ombuds involves designing strategies and services that, without the power of delegated authorities, compel others to action. These strategies and services seek to enhance and complement central agency policies as well as departmental people and workplace management programs and services. The Ombuds must try to influence policies, guidelines, and frameworks; obtain the collaboration of executives, managers, bargaining agents, and employees; and build trust as an independent resource for handling disputes.

The Ombuds collaborates with human resources, management, bargaining agents, and others in the development of approaches and the delivery of services. The work includes developing relations of trust and integrity with managers and staff seeking services, providing direction to departmental senior management on resolving issues, and bringing respectful solutions that minimize future risk. The Ombuds must also try to minimize the chance of these situations happening again.

The Ombuds represents the department at a wide variety of federal fora and meetings with other government department officials, central agencies, and other countries. The Ombuds also needs to keep abreast of trends and best practices in managing the Ombuds office. It does this by partnering with experts from academia and the private sector.

The Ombuds provides balanced, expert, sound, and frequently immediate advice to senior departmental officials; prepares and delivers briefings to the Deputy Minister on sensitive issues; and develops position papers for consultation and discussion with internal and external clients, stakeholders, and partners.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides executive leadership in the establishment and delivery of departmental Ombuds services.
2. Provides briefings and advice to, and exerts influence on, the Deputy Ministers, Associate Deputy Ministers, Assistant Deputy Ministers, and departmental colleagues.
3. Leads the delivery of ICM services, activities, and resources including mediation, coaching, consultations, group interventions, and training.
4. Leads the development of the reports and recommendations to address workplace systemic issues and promote employee well-being.
5. Directs services for the prevention and informal resolution of work-related conflicts and concerns.
6. Directs the conduct of environmental and organizational scans to share information and improve culture, management practices, and operational goals.
7. Leads the promotion and outreach of ombuds and ICM services within the department.
8. Oversees the provision of learning activities and the dissemination of resources, tools, and best practices.
9. Manages the resources of the office with economy, probity, and prudence, consistent with departmental and central agency objectives.

Benchmark 19-B - Text version

The subject position is at the first managerial level reporting to the Deputy Minister. There are 18 peer positions at the same reporting level.

7 positions report to the Ombuds.

• Linear organizational chart
  Deputy Minister
  • Associate Deputy Minister
  • Assistant Deputy Minister, Science and Technology
  • Assistant Deputy Minister, Strategic Policy
  • Assistant Deputy Minister, Environmental Protection
  • Associate Assistant Deputy Minister, Environmental Protection
  • Assistant Deputy Minister, Canadian Wildlife Service
  • Assistant Deputy Minister, International Affairs & Chief Negotiator for Climate Change
  • Assistant Deputy Minister, Public Affairs & Communications
  • Assistant Deputy Minister, Corporate Services & Finance (CFO)
  • Assistant Deputy Minister, Meteorological Service of Canada
  • Assistant Deputy Minister, Climate Change
  • Chief Information Officer
  • Chief Enforcement Officer
  • Chief Human Resources Management Officer
  • Director General, Audit & Evaluation
  • Regional Director General, Quebec & Atlantic
  • Regional Director General, West & North
  • Chief of Staff
  • Ombuds
    • 4 Senior ICM Practitioners
    • Project Coordinator
    • Administrative Advisor
    • Administrative Coordinator

Evaluation Rationale

Title: Ombuds

General Accountability

Accountable for the provision of statistical support services through a cost recovery program of special surveys or statistical projects.

Organization Structure

This is one of the three (3) positions reporting to the Director General, Agriculture, Energy, Environment and Transportation Statistics Branch. See Annex A for the organization chart.

The four (4) positions reporting directly to the Director, Centre for Special Business Projects are:

Chief, Special Surveys, (Staff of 13) responsible for the management of results from cost-recovery surveys in order to provide information to client departments to support key government programs and statutory requirements. The Chief collaborates closely with various service areas to ensure the delivery of the program. The position maintains a statistical information service to governments, the academic community, businesses, news media and the public.

Chief, Special Projects, (Staff of 13.5) responsible for the production and delivery of a base program for small and medium-sized enterprises (SMEs) as well as entrepreneurship indicators for Industry Canada and the Organisation for Economic Co-operation and Development (OECD) and a cost-recovery program that delivers statistical products and services to clients. The position satisfies specific data needs from various stakeholders that are not addressed elsewhere in the Agency’s core program. The Chief maintains a statistical information service to governments, the academic community, businesses, news media, the public and international organizations.

Chief, Expert Services, (Staff of 6.5) responsible for the provision of expert services to survey programs in several divisions of the Economics Statistics Field such as the handling of confidentiality requirements, the dissemination of statistical outputs and the management of data sharing agreements under the new corporate directives. The Chief oversees the centralized provision of the services to enable the transition of statistical surveys to the Integrated Business Survey Processing environment.

Cost-recovery Coordinator, responsible for ensuring adherence to corporate standards and the application of common look-and-feel in contractual agreements. The Coordinator liaises with the Finance Branch to ensure accurate/timely invoices, maintains summary financial information from the project dashboards and oversees the design/production of promotional materials for outreach activities.

Nature and Scope

The Agency’s mandate is derived primarily from the Statistics Act requiring the Agency to design and carry out the collection, compilation, analysis and publication of statistical information on the economic, social and general conditions of the country and its citizens. The Agency’s mission is to inform Canadian citizens, businesses, and governments about the evolution of their society and economy and to promote a high-quality national statistical system. Information is produced in various formats for a wide range of users in the government, business, industrial, financial, health, education and other sectors throughout Canada to support and guide them in their policy- and decision-making.

The Agriculture, Technology and Transportation Statistics Directorate ensures the effective and timely provision of statistical information on a range of industrial sectors including agriculture, transportation, information, communication and telecommunications and a number of key economic activities and phenomenon such as capital investment, research and development, science and technology, innovation, electronic commerce and internet use.

It is in this context that the Director, Centre for Special Business Projects is responsible for the development, production and timely delivery of a high-quality program of statistics conducted on a cost-recovery basis that shed light on multiple areas of interest not covered by existing programs. The Director is also accountable for the provision of centralized base-funded services to survey programs across divisions in the economic statistics field. The statistics provide structural, industrial and current information on industries, sectors, activities or phenomena in the Canadian economy in direct support of economic policies (e.g., employment, industrial, agricultural, regional development, scientific, energy).

The Director plans and manages the budget of the Centre and is authorized to allocate funds or renew their allocation as required. The Director develops short, medium and long-term plans and objectives and allocates human resources to ensure that goals are achieved, taking account of the variability and fluctuations of external demand for this type of specialized service. The Director manages activities for the recruitment of permanent staff and personnel for project teams and approves training and development plans.

Cost-recovery work is of strategic importance to the Agency because it is set up to conduct and deliver work that is not covered by existing program areas. It is directly relevant to the evolution of the organization because it signals unmet statistical needs whether due to the changing nature of existing policies and programs or the introduction of new ones. The portfolio of projects includes many one-off or periodically recurring cost-recovery surveys as well as a range of projects involving alternative data compilation techniques, the construction of databases, data integration and linkages, modelling, impact and feasibility studies. These products require the utilization and combination of existing data sources but also the development of derived data without the burden imposed by survey-taking.

In addition to the cost-recovery program, the Director is also accountable for the provision of key base-funded services, notably in the areas of confidentiality, dissemination and data sharing agreements. The statistical projects undertaken by the Centre produce statistics that meet the information requirements of a diverse community of users, such as federal departments, provincial and territorial governments, educational institutions, regional organizations, researchers and academics. The statistics provide current information in direct support of government policies in a large variety of areas, ranging from financing small businesses to monitoring regulatory burden to defence procurement to energy policies and regional development.

The Director negotiates and approves the terms of contracts for the implementation of projects and for the recovery of costs, in full compliance with applicable policies and directives within the Agency and the Treasury Board. The Director recommends approaches to provide clients with affordable solutions and data of acceptable quality that meet their needs. This requires advanced understanding of the theoretical concepts underlying economic, sociological and statistical issues in specialized areas.

A challenge of the position is to improve the speed of response to cost-recovery projects, while reducing the cost and the response burden on the business community through increased use of alternative data sources while improving the ever-increasing demand for quality information in a cost-effective manner. Additionally, there is a need to provide a relevant, accurate, timely flow of information while adapting programs to a more centralized enterprise architecture. Fiscal climate also significantly impacts clients’ propensity to fund projects, increasing the difficulty in negotiating cost recovery projects.

As a member of the Branch management committee, the Director provides substantial input into departmental planning and practices related to cost-recovery work, including outreach and promotional campaigns. The Director acts as corporate sponsor for statistical projects that fall within the jurisdiction of the Centre and manages complex internal and external partnerships with frequent changes of partners. The Director partakes in regular and ongoing communication with current and prospective clients, including steering committee meetings for the management of projects, targeted presentations to client departments and participation in relevant inter-departmental committees. The Director makes recommendations and provides expert advice to senior officials and decision-makers in all levels of government and national economic agencies regarding the use of the statistical outputs of special projects undertaken by the Centre. The Director also participates in management committees.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides expert advice to the Director General on policy and program matters in their area of responsibility. Provides advice on economic and business statistics to various stakeholders to promote understanding of the statistics uses.
3. Oversees the development and conduct of Statistics Canada’s cost-recovery economic and business statistics program in alignment with departmental and government-wide rules.
4. Manages the execution of cost-recovery survey and non-survey projects in order to deliver high-quality statistical outputs through the compilation, data validation, analysis and the publication of the results. Conducts post-delivery evaluation and client satisfaction assessments.
5. Oversees the production and delivery of entrepreneurship indicators to enable the extractions of datasets that satisfy research requirements for enterprises microdata.
6. Manages the identification of data gaps and redundancies, quality and data coherence problems, contingency options or opportunities and the development of recommendations to address them. Contributes to Agency management decisions on program content and priorities.
7. Represents the Centre in interdepartmental meetings and committees. Participates/chairs Agency management committees or task forces to develop departmental statistical concepts, definitions, policies and procedures.
8. Manages the human, financial and material resources of the Division with prudence and probity.

Benchmark 20 - Text version

BM20: Director, Centre for Special Business Projects
The subject position is at the third managerial level reporting to the Director General, Agriculture, Energy, Environment and Transportation Statistics (AEETS). There are 2 peer positions at the same reporting level.

4 positions report to Director, Centre for Special Business Projects.

• Linear organizational chart
  Director General, Agriculture, Energy, Environment and Transportation Statistics (AEETS)
  • Director of Agriculture Division
  • Director of Environment, Energy and Transportation Statistics Division
  • Director, Centre for Special Business Projects
    • Chief, Special Surveys
    • Chief, Special Projects
    • Chief, Expert Services
    • Cost-recovery Coordinator

Evaluation Rationale

Title: Director, Centre for Special Business Projects

General Accountability

Accountable for corporate strategic planning, organization and management of the Department’s communications program; developing policy and operational frameworks; providing a wide range of communications products and services; and directing citizen engagement and public opinion research activities for the Department.

Organization Structure

This is one of four (4) executive positions at the second managerial level reporting to the Director General, Communications. See Annex A for the organization chart.

The two (2) positions reporting to the Director, Communications Analysis and Policy Development, are:

Manager, Strategic Analysis, Planning and Advice, (Staff of 7) responsible for developing and implementing a communications management framework and strategic planning and advisory services; developing operational communications plans; coordinating an integrated, department-wide program of communications and public opinion research; developing citizen engagement strategies, advertising plans and stakeholder consultation strategies; and providing communications support services for special department-wide events and ministerial initiatives.

Manager, Corporate Communications Services, (Staff of 12) responsible for developing and delivering a program of external and internal corporate communications services, products and advisory services, including creative services, multimedia services, writing and editorial services, publishing services, and print production and distribution services; developing and implementing the annual corporate events strategy and plans; providing executive communications support services to the Minister, Deputy Minister and senior officials; planning, advising and coordinating communications support services for corporate events, such as trade shows, conferences and exhibitions; and researching, planning and implementing new communications technologies to ensure the continuous improvement of the departmental Internet, extranet and intranet sites, consistent with the overarching Government On-Line policies and directions.

Nature and Scope

The Department is large and highly decentralized, operating through a highly diversified headquarters with a number of distinct business lines and five large regional offices located across Canada. The Department works closely with other federal departments and agencies to ensure that the government carries out its activities in a manner that is sensitive and responsive to the needs of Canadians. The Communications Branch provides the Department and Minister with professional advice and counsel to ensure that the government’s and Department’s objectives and priorities are communicated and understood by employees, clients and Canadians in an effective and consistent manner.

It is in this context that the Director, Communications Analysis and Policy Development is responsible for developing and implementing the strategic management framework, policies and plans governing all communications advice, standards, programs and services for the Department in a comprehensive and integrated manner, consistent with government-wide communications policies and priorities. A major challenge for the Director is to lead the development and promotion of a new vision and branding for the Department, in collaboration with the Department’s executive team.

The Director is responsible for providing leadership in the development of strategies and plans that focus on outreach activities and citizen engagement, including plans and approaches to ensure that effective consultations occur with Canadians, departmental clients and key stakeholder groups. A major challenge for the position is to develop corporate communications strategies and plans that encompass the Department’s commitment to client service, while addressing the unique communications requirements of each of the Department’s business lines.

The Director is responsible for providing corporate leadership in developing communications strategies and plans to link the Department’s communications objectives with government-wide priorities, such as the Service to Canadians, Sustainable Development, Greening Government, Modern Comptrollership and HR Modernization initiatives. The challenge is to ensure that communications regarding these government priorities are presented in a manner that gives them relevance in the context of the Department’s business lines and to ensure that they are delivered in a targeted, coherent and timely manner.

The Director is responsible for developing and directing the Department’s strategies, plans and activities with respect to public opinion research. In meeting this responsibility, the position directs the design, commissioning and analysis of public opinion surveys, focus groups and studies to identify public and stakeholder reaction to departmental policy and program activities. The Director is also responsible for providing strategic advice and developing policies and procedures in support of client consultation and citizen engagement processes. The Director is accountable for providing advice and monitoring the consultation process conducted by client branches and ensuring that they integrate consultation and citizen engagement activities into their annual business planning process.

The Director is responsible for promoting, monitoring and ensuring departmental compliance with the Federal Identity Program and the government’s Common Look and Feel standards.

The position is accountable for planning, organizing and delivering a variety of communications support services, including communications planning services, creative writing services, multimedia strategy and product development services, text editing services, audiovisual and exhibition services, publishing services, print production and distribution services, and public opinion research planning and support services.

The Director is responsible for managing the development and implementation of the Department’s Internet, extranet and intranet communications framework and structure to ensure that the Department maximizes the benefits of this strategic communications tool, that it develops client and citizen information portals so that they are easily accessible, and that it complies with government-wide Internet policy requirements. The Director represents the Department on the interdepartmental Internet committee at the Treasury Board Secretariat to ensure departmental coordination with this government initiative.

The Director consults with clients and establishes internal performance measures and criteria; and directs the evaluation, quality review and assessment of the communications programs and services under his or her responsibility to ensure continuous improvement.

The Director represents the Department to senior officials of central agencies, other government departments, other levels of government, the media, private sector organizations, associations, agencies, interest groups and the general public. The position provides authoritative advice and recommendations to the Minister, Deputy Minister, Assistant Deputy Ministers, Directors General, and to the senior officials of other departments on appropriate strategies and interventions and on viable policy and program options.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Directs the development of the Department’s communications management and service delivery framework to ensure the implementation of an integrated and coherent approach to departmental and branch communications strategies, plans, standards and activities.
2. Provides expert advice to the Minister, Deputy Minister, Assistant Deputy Ministers and other senior departmental officials regarding corporate communications strategies and plans.
3. Directs the development, integration and implementation of Department- and government-wide communications initiatives, such as those in support of sustainable development.
4. Provides corporate direction in the development and implementation of guidelines and procedures for evaluating communications programs and projects against planned objectives to ensure that all communications initiatives support the Department’s and the government’s strategic and operational goals and objectives.
5. Directs the development of public opinion research strategies and methods to identify issues of public concern affecting the delivery of the Department’s business services and prepares analysis and assessments to brief senior management on survey results.
6. Provides a comprehensive range of internal communications services, including creative writing services, multimedia strategy and product development, text editing, audiovisual and exhibition services, and publishing services to support the Department’s internal and external communications requirements.

Benchmark 21 - Text version

BM21: Director, Communications Analysis and Policy Development
The subject position is at the third managerial level reporting to the Director General, Communications. There are 3 peer positions at the same reporting level.

Reporting to Director, Communications Analysis and Policy Development are 2 managers.

• Linear organizational chart
  Director General, Communications
  • Director, Business Communications
  • Director, Public and Parliamentary Relations
  • Director, Marketing Communications
  • Director, Communications Analysis and Policy Development
    • Manager, Strategic Analysis, Planning and Advice
    • Manager, Corporate Communications Services

Evaluation Rationale

Title: Communications Analysis and Policy Development

General Accountability

Manages the development of national and international policy frameworks, long-term strategic planning, research and surveillance as well as international coordination activities governing controlled drugs and substances, and substance abuse.

Organization Structure

This is one of five (5) positions reporting to the Director General, Controlled Drugs and Substances.

See Annex A for the organization chart.

The four (4) positions reporting to the Director, Drug Policy are:

Manager, Policy and Strategic Planning, (Staff of 10) responsible for policy development and analysis with a specific focus on substance abuse, as well as development of Memoranda to Cabinet, Treasury Board Submissions and other documents to support policy decision-making. The position defines priorities for the Grants and Contributions programs and maintains liaisons with the Privy Council Office, Treasury Board Secretariat and other branches of the Health Portfolio and Government on high profile policy issues.

Manager, Intergovernmental and Stakeholder Engagement, (Staff of 11) responsible for establishing a strategic stakeholder engagement framework for the Directorate and for leading and coordinating consultations on substance abuse programs and drug policy, nationally and internationally. The position provides policy and secretariat support for Federal/Provincial/Territorial (FPT) committees and ensures representation at various fora.

Manager, Research and Surveillance, (Staff of 19) responsible for planning, leading and coordinating scientific and public opinion research in support of controlled drugs and substances legislation development. The position leads the development of a national scientific research and surveillance program to enhance the capacity to address trends in controlled substance use and abuse through interventions.

Manager, Issues Management and Special Projects, (Staff of 4) responsible for coordinating the Office’s response to correspondence, media and corporate requests and urgent issues that require briefing materials quickly and flexibly, or requests for senior management/Ministerial speaking points. The position oversees delivery of the Office’s administrative and financial services.

Nature and Scope

The Department is responsible for helping Canadians maintain and improve their health and safety.  It is committed to improving the lives of all Canadians and to making this country’s population among the healthiest in the world as measured by longevity, lifestyle and effective use of the public health care system. To achieve this goal the Department relies on high-quality scientific research as the basis for its work; conducts ongoing consultations with Canadians to determine how to best meet their long-term health care needs; communicates information about disease prevention to protect Canadians from avoidable risks; and encourages Canadians to take an active role in their health, such as increasing their level of physical activity and eating well, and regulating pesticides, tobacco, controlled substances, consumer products, drugs, medical devices, biologics.

The Healthy Environments and Consumer Safety Branch is a science-based regulatory organization mandated to protect the health of Canadians through prevention, oversight, and rapid response in the regulation of chemicals, environmental contaminants, consumer products, tobacco, alcohol, and controlled substances. The Controlled Substances Directorate (CSD) is accountable for leading the development, implementation and oversight of the government’s controlled substances program, with the goal of protecting Canadians through the reduction of substance use and abuse. The Directorate works in partnership with all levels of government, the health community and other stakeholders and has accountability for the administration of the Controlled Drugs and Substances Act (CDSA).

Within this context, the Director, Drug Policy leads the development of controlled drugs and substances policy and substance abuse policy in the federal policy environment which is becoming increasingly complex and requires sustained cooperation and horizontality with various partners. The Director oversees and coordinates the development and articulation of national policy frameworks and strategies, as well as the development of policy positions to support international negotiations. The Director is challenged to develop policy approaches designed to strengthen the Branch and Departmental capacity to shape and influence the outcomes of longer-term strategic and horizontal issues among both public and private sector players.

To support the development of policy and excellence in program design, the Directorate is expected to expose policy and program developers to a broad range of relevant research, which will strengthen management decision-making processes, and ensure more effective results. The Director is accountable for leading the development of in-house and collaborative multi-disciplinary research, analysis and evaluation and for ensuring that research and knowledge development activities are mutually reinforcing and will close identified knowledge gaps. The Director directs the development of a national research and surveillance program to enhance Canadian capacity to understand existing and emerging trends relating to regulated drugs, substances and alcohol abuse to provide an evidence-based platform for the decision and policy making processes of the Directorate and to support governmental programs and other interventions, regulations and strategies to address the health and social cost associated with substance use. The Director faces challenges to develop and use a sound understanding of the government’s long-term agenda to determine key research initiatives, including extra-mural research activities while strengthening the Directorate’s capacity to produce and use evidence. To be effective in the long term, research strategies must remain flexible and adaptive and reflect changing circumstances, information and knowledge. The Director ensures that research and knowledge are continuously harvested from a wide range of sources, evaluated and synthesized for use by policy and program developers and disseminated to a wide variety of stakeholders and interested parties.

The Director is accountable for overseeing the development of Memoranda to Cabinet, Treasury Board Submissions and other documents to support policy decision-making for Cabinet and for other fora, including the development of policy positions to support international negotiations. It is challenging to develop and promote policy, regulatory and strategic frameworks that engage all the communities of interest in a focused effort and bring together the varied interests. The Directorate is responsible for a multitude of intricate, cross-cutting issues and must provide strong leadership on horizontal government initiatives and foster strategic collaborations with partners, stakeholders, other levels of government and with domestic and international industries and communities. Accordingly, the Director provides a focal point for engagement with the Privy Council Office, Treasury Board Secretariat, federal departments and agencies, provincial and territorial governments as well as a variety of domestic and international stakeholders in developing and implementing policy and program options, and to sustain support for ongoing priorities and goals related to substance abuse.

The Director ensures the coherence and effectiveness of the Directorate’s international meetings and external relations activities with FPT governments, Non-Governmental Organizations (NGOs) and international organizations, and represents the Directorate, the Department and the Government of Canada with officials from international, FPT governments, interdepartmental committees, special interest groups, NGOs, professional associations, councils and the private sector. The Director has frequent contacts with senior officials of the Department other federal departments and agencies, provincial/territorial and municipal governments, international organizations, the business community and NGOs.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Drug Policy division mandate.
2. Directs the development and implementation of evolving policy frameworks and strategic priorities related to substance abuse.
3. Oversees development of national research and surveillance program concerning regulated drugs, substances and alcohol use and abuse to provide an evidence-based platform for the governmental decision-making process.
4. Manages stakeholder consultations, national and international meetings and all external relations activities with the FPT governments, NGOs and international organizations.
5. Represents the Department, Branch and Directorate in consultations with stakeholders and at various fora nationally and globally.
6. Provides advice to the Director General, Assistant Deputy Minister, Healthy Environments and Consumer Safety and senior Departmental officials on matters within the position’s mandate.
7. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 22 - Text version

BM22: Director, Drug Policy
The subject position is at the third managerial level reporting to the Director General, Controlled Substances Directorate. There are 4 peer positions at the same reporting level.

Reporting to Director, Drug Policy are 4 managers.

• Linear organizational chart
  Director General, Controlled Substances Directorate
  • Director, Controlled Substances
  • Director, Legislative and Regulatory Affairs
  • Manager, Administration
  • Senior Advisor
  • Director, Drug Policy
    • Manager, Policy and Strategic Planning
    • Manager, Intergovernmental and Stakeholder Engagement
    • Manager, Research and Surveillance
    • Manager, Issues Management and Special Projects

Evaluation Rationale

Title: Director, Drug Policy

General Accountability

Accountable for the financial policies, systems, procedures, operations and accounting activities to ensure effective control and stewardship of the financial resources appropriated, and for ensuring the introduction and acceptance of modern accounting and financial management standards and practices.

Organization Structure

This is one of nine (9) positions reporting to the Director General, Finance, Administration and Programs. See Appendix A for the organizational chart.

The two (2) positions reporting to the Director, Financial Management, are:

Manager, Systems and Policies, (Staff of 13) responsible for managing the development of financial administration policies, systems and procedures; interpreting accounting polices and advising senior management; and directing the development and administration of financial management training and user support services.

Manager, Accounting Operations, (Staff of 34) responsible for managing the cost-recovery and revenue-management accounting services; administering policies and procedures associated with the financial management of Crown agent processes; ensuring that an effective system of financial control is in place; directing the preparation of financial management control reports; and implementing policies concerning the audit and financial management of the Department’s grants and contributions programs.

Nature and Scope

The Department supports the administration of justice in Canada by providing legal services to the Government of Canada, in compliance with the law and the public interest, including providing legal advice, conducting litigation, drafting legislation, and developing and implementing national law programs. The Department enters into a large number of client service agreements and other cooperative agreements with other jurisdictions, institutions and non-government organizations on program funding and cost sharing. The Department also administers a large grants and contributions program and cost-sharing agreements with the provinces.

It is within this context that the Director, Financial Management must develop, implement and monitor a comprehensive financial management policy framework that is based on modern principles and standards of accountancy, provides flexibility for timely and responsive decision-making in an interconnected and strategic manner, and protects the Department against fraud, financial negligence or loss of public assets or money. The position is challenged to ensure the continued integrity of the financial management data, systems and procedures, while ensuring the successful implementation of significant changes in financial management practices, information systems and accounting procedures arising out of the Modern Comptrollership Initiative and other financial modernization initiatives.

The Director is responsible for the development and implementation of accounting policies, procedures, systems and processes for the cost-effective control and reconciliation of departmental accounts. Systems and processes include cost-recovery accounting, revenue and expenditure accounts, accounts payable and receivable, and revenue-management analysis and reporting. The position must ensure that the financial systems and policies are sufficiently robust, innovative and flexible to allow the Department to account for all of its financial transactions seamlessly, while achieving its business objectives and responding to government financial management initiatives.

The Director is responsible for the management and control of the Department’s accounting records and books of accounts, as well as for ensuring their reconciliation with the books of accounts of clients, partners and the Public Accounts of Canada. The Director also plays a critical role in the identification and management of associated financial management risks and ensures proactive and effective control over these issues.

The Director is responsible for maintaining sufficient knowledge and expertise of modern financial management and accounting standards, practices and policies to be able to advise the Deputy Minister and the senior management team, as well as to successfully lead the implementation of new policies, standards and practices throughout the Department.

The Director represents the Department and maintains effective working relationships with officials in other departments and agencies, including the Auditor General’s Office, Public Works and Government Services Canada, the Treasury Board Secretariat and the Privy Council Office, as well as with the private sector, in order to discuss, resolve, negotiate and agree upon a wide range of issues associated with financial systems development, government policies and accounting requirements.

The position is responsible for maintaining a comprehensive understanding of horizontal issues and key themes affecting the Department and of the economic interrelationships of departmental programs and policies intended to make the justice system relevant, accessible, and responsive to the needs of Canadians; and represents the Finance Division on a number of departmental committees, such as the Integrated Finance and Materiel System Steering Committee.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Directs the development, implementation and management of a comprehensive framework of financial administration policies, systems, procedures and processes, based on modern principles and standards of accountancy and expenditure management in order to ensure that appropriate financial management and control mechanisms are operating in the Department, in accordance with relevant government legislation and policies.
2. Directs the reconciliation and accounting operations activities in support of the corporate comptrollership functions in the Department, including preparation of the financial statements and the Public Accounts and reporting of financial results, in order to provide accurate and timely financial accounting information, analysis and advice to assist senior managers in making key business and resource allocation decisions.
3. Provides strategic functional advice and direction to senior officials up to and including the Deputy Minister and the Minister to ensure that these senior decision makers have pertinent and timely financial information on which to base their strategic decision-making activities.
4. Manages and controls cash and other negotiable instruments; and monitors, plans and forecasts cash requirements throughout the Department to fulfill the Department’s statutory and fiduciary obligations and central agency requirements.
5. Leads change-management processes during the implementation and maintenance of new financial management practices, systems and procedures, including the training of finance staff and non-financial managers respecting these changes, to ensure that the Department’s accounting systems and practices are consistent with government-wide financial management policies and practices.

Benchmark 23 - Text version

BM23: Director, Financial Management
The subject position is at the third managerial level reporting to the Director General, Finance, Administration and Programs. There are 7 peer positions at the same reporting level.

Reporting to Director, Financial Management are 2 managers.

• Linear organizational chart
  Director General, Finance, Administration and Programs
  • Director, Resource Management
  • Director, Projects and Emerging Issues
  • Director, Administration and Security
  • Director, Contracts and Material
  • Director, Family Law and Assistance Services
  • Director, Contraventions Project
  • Manager, Learning
  • Director, Financial Management
    • Manager, Systems and Policies
    • Manager, Accounting Operations

Evaluation Rationale

Title: Director, Financial Management

General Accountability

Accountable for the development and implementation of financial policies, procedures and processes and the provision of the consultative and advisory services to ensure compliance with legislative and regulatory requirements.

Organization Structure

This is one of three (3) positions reporting to the Director General, Strategic Financial Governance. See Annex A for the organization chart.

The three (3) positions that report to the Director, Financial Policy are:

Section Head, Financial Policy [x3], (Combined staff of 25) accountable for the management of a matrix organization of senior and intermediate analysts dedicated to the development of departmental financial policies and procedures consistent with the requirements of the Department and central agency policies, directives and legislation. The Section Heads provide policy guidance to departmental managers to ensure their consistent application.

Nature and Scope

As the largest federal department, the Department implements Government decisions regarding the defence of Canadian interests at home and abroad and provides advice and support to the Minister. The mission is to defend Canada and Canadian interests and values while contributing to international peace and security by serving on the sea, on land and in the air while supported by the civilian workforce. Canada’s defence policy is comprised of three pillars: Strong at home; Secure in North America and Engaged in the world.  

It is within this context that the Director, Financial Policy oversees the provision of consultative and advisory services at the strategic and operational levels to departmental management. The position interprets the application of financial policy and procedures and delegated authority responsibilities and provides an expert advisory and consultation service for departmental managers on matters relating to taxes and financial administration policy and procedures. The Director develops and implements financial processes and policy instruments to ensure that the Department’s objectives are accomplished in an effective, efficient and economical manner.

As a member of the Defense Comptrollership Council and of the Financial Operations Management Committee, the Director provides strategic advice and expertise concerning financial policy and procedures.

The Director reviews and approves all new financial procedures to ensure they meet the needs of departmental management for control, accountability and visibility. The Director develops and implements financial and accounting policies that are consistent with the needs of the Department and the Financial Administration Act. The Director oversees the review and analysis of the Department’s inventory of accounting procedures to ensure revisions are made promptly to respond to changing needs and procedures and provide continuous oversight. The Director monitors and evaluates performance and establishes staff training plans to ensure the optimum utilization of resources.

The Director addresses all issues raised at the corporate level and provides related instructions and guidance to the Department. These issues not only result from the multiple taxes and customs raised by the federal system of government, but as well from departmental operations and dealings outside Canada. The Director develops close working relationships within the Department to enhance financial management capabilities and with officials of the Treasury Board Secretariat and the Office of the Auditor General to ensure that departmental procedures are compatible with central agency requirements.

The Director represents the Department in discussions and negotiations with officials in central agencies to promote and ensure understanding and obtain appropriate modification of policies which are not suitable to the departmental environment. The Director interacts with officials of Public Services and Procurement Canada to resolve issues pertaining to financial policy and accounting processes.

The Director reconciles central agency direction with departmental plans and priorities to ensure financial administration needs of the Department met legislative and regulatory compliance requirements.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Provides an expert advisory and consultation service for departmental managers on matters relating to taxes and financial administration policy and procedures.
3. Develops, implements and communicates appropriate accounting policies and procedures.
4. Ensures that all participants in financial administration processes clearly understand their responsibilities by maintaining a high standard of direction in the form of manuals, orders and directives.
5. Establishes goals, objectives and priorities of the Division; reviews and approves work plans; monitors and evaluates performance and establishes staff training plans to ensure the optimum utilization of resources.
6. Represents the Department in negotiations and discussions with the central agencies to ensure that the departmental viewpoint is appropriately expressed and ensures that departmental financial policies are the most suitable adaptation of federal government policy.
7. Directs and manages the human, financial and materiel resources of the Division with probity.

Benchmark 24 - Text version

BM24: Director, Financial Policy
The subject position is at the third managerial level reporting to the Director General, Strategic Financial Governance. There are 2 peer positions at the same reporting level.

Reporting to Director, Financial Policy are 3 section heads.

• Linear organizational chart
  Director General, Strategic Financial Governance
  • Director, Financial Controls
  • Director, Systems Integration
  • Director, Financial Policy
    • 3 Section Head, Financial Policy

Evaluation Rationale

Title: Director, Financial Policy

General Accountability

Manages the Agency’s health research program to further the understanding of the determinants and outcomes of the health of Canadians and Canada’s health care system and maintains partnerships that assist in advancing the research agenda of the health research field. 

Organization Structure

This is one of six (6) positions reporting to the Director General, Analytical Studies Branch. See Annex A for the organization chart.

The six (6) positions reporting directly to the Director, Health Analysis are:

Research Manager, (Staff of 19) responsible for overseeing health analysis and research in the Division. The position oversees environmental health research, small area analysis, health service research and vulnerable population’s analysis.

Chief Editor, Health Reports and Dissemination, (Staff of 8) responsible for the production of Health Reports and coordinates dissemination activities. The position also oversees analysis and writing research articles on various health surveys.

Chief Researcher, Micro-simulation, (Staff of 5) responsible for development of dynamic micro-simulation tools to bring together information on population demographics, risk factors and diseases as well as the impact of health care policies and various health care interventions.

Scientific Editor, responsible for all Health Reports submissions to publications.

Physical Measurement Specialist, responsible for the management of collaboration in research projects based on the Canadian Health Measures Survey data. The position maintains knowledge on the use of various standards and physical devices to measure intensity of activity and sedentary behavior.

Medical Officer, responsible for collaboration on the development and conceptualization of micro-simulation projects using knowledge of the evolution and treatment of diseases in Canada. The position calibrates model parameters and ensures the alignment of scenarios with the projections.

Nature and Scope

The Agency’s mandate is derived primarily from the Statistics Act requiring the Agency to design and carry out the collection, compilation, analysis and publication of statistical information on the economic, social and general conditions of the country and its citizens. The Agency’s mission is to inform Canadian citizens, businesses, and governments about the evolution of their society and economy and to promote a high-quality national statistical system. Information is produced in various formats for a wide range of users in government, business, industrial, financial, health, education and other sectors throughout Canada to support and guide them in their policy- and decision-making.

Within this context, the Director, Health Analysis Division develops the strategic vision for the work of the Division. In support of this vision, the Director is responsible for developing policy related analytical studies that are based on the Agency’s data holdings. Critical to these studies are the identification and analysis of complex, multivariate factors affecting Canadians’ health within the context of the operations and outcomes of Canadians’ health care system (e.g., risks such as diseases, lifestyle and socio-economic factors). In addition to in-depth studies in the area of population health, the Directorate supports the work of other directorates by providing quantitative analysis or validation for new survey tools, validation of administrative and linked data sets and detailed analysis in support of new survey results.

The Director establishes a multi-year health policy research plan. As such, there is a responsibility to actively establish and maintain close relationships with a broad range of federal Agencies, provincial and territorial and regional health authorities, academic researchers and international partners to identify priority health issues and projects to which the Agency can contribute, based on the combination of its data holdings, statistical models and analytical capacity. While the immediate results of the Director’s work relate to population health and health care, important opportunities can also be identified in areas such as the environment, socio-economic policy and financing of the health care system.

Given the highly sensitive nature of the health policy field, the Director engages in extensive consultations with other experts within the Agency, outside academics and medical professionals on all aspects of the work (e.g., the precise wording of survey questions and sample population coverage). These studies and their results are intended to measure life quality as a result of health issues, for example: the effects of chronic diseases, disability and pain on well-being, the effect of socio-economic conditions on the individual, family and society at large. The Director is accountable for developing micro simulation models, being a necessary ingredient for the analysis and measurement of Canadians’ health. While extremely useful, such programs are also highly complex as the program must accurately and reliably conform to the methodological and theoretical models that have been constructed and provide valid analytical and measurement results.

As part of the Division’s cost-recovery activities, the Director is responsible for making decisions about which cost-recovery projects to undertake. The position commits the Division’s resources toward those activities and manages costs by assessing contracts to ensure that the right person has been assigned to each task so that the client receives the appropriate level of expertise. Cost-recovery projects are conducted for internal and external clients. The Director has responsibility for this program and manages all risks surrounding these activities. A key challenge is to balance the requests of cost recovery clients with the strategic priorities of the Division and to ensure requests are within the mandate and scope of the Agency. Given the importance of cost recovery and dissemination activities for the Division, the Director also collaborates on the development and modifications of policies or guidelines for the Agency in these areas.

The results of health analyses are published in Health Reports, the Agency’s flagship publication and in academic journals and on the Internet. This provides broad informational coverage to the public health care authorities, health researchers, the medical professionals and the public. The Director is responsible for the content of the publication as well as resulting contacts with the media. The Director manages all risks around the release of Health Reports because it contains highly sensitive information pertaining to population health outcomes and the performance of the health care system.

As an expert in of one or more health disciplines (e.g., epidemiology, population health and health sciences), the Director must have in-depth knowledge of informatics, statistics and data analysis, development of new survey instruments, methodologies, computer simulation models and data sets. The Director actively engages with outside stakeholders who themselves have expert knowledge in these areas and therefore must be able to respond to intense scrutiny of methodologies used, survey results, analysis and policy implications. The Director is consulted as an expert and sits on many advisory committees, steering committees and is a member of ad-hoc partnerships related to the field of expertise. The Director influences the research agenda of the health research field and has authority to make decisions on behalf of the Agency.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Provides the strategic vision, business planning, oversight and operational framework for the delivery of the Division’s mandate.
2. Oversees the development of surveys eliciting information on the health of Canadians and the analysis of the health of Canadians and the Canadian health care system.
3. Manages the development of various analytical tools and micro simulation models to gauge the effectiveness of changes in health outcomes as a result of health policies and the reallocation of resources.
4. Oversees the selection and execution of all cost recovery contracts, ensuring deliverables are met and are on time.
5. Manages the production of papers, reports or other products on the results of health and health services surveys and their analysis to assist the public and health professionals in health policy decision making. Oversees the publication of Health Reports and manages the risks around the sensitive nature of its content.
6. Provides expert advice and has membership on many advisory and steering committees. Collaborates with various health care experts to share information and develop joint projects.
7. Represents the Department in communications with the media.
8. Manages the human, financial, and material resources of the Division with prudence and probity.

Benchmark 25 - Text version

BM25: Director, Health Analysis
The subject position is at the third managerial level reporting to the Director General, Analytical Studies Branch. There are 5 peer positions at the same reporting level.

6 positions report to Director, Health Analysis.

• Linear organizational chart
  Director General, Analytical Studies Branch
  • Director, Economic Analysis Division
  • Director, Social Analysis Division
  • Director, Modeling Division
  • Chief, Current Economic Analysis
  • Chief, Publications Unit
  • Director, Health Analysis
    • Research Manager
    • Chief Editor, Health Reports and Dissemination
    • Chief Researcher, Micro-simulation
    • Scientific Editor
    • Physical Measurement Specialist
    • Medical Officer

Evaluation Rationale

Title: Director, Health Analysis

General Accountability

Accountable for the development, implementation and maintenance of the Consumer Products Safety regulations, standards, integrated frameworks and processes to support the provision of centralized risk management services to protect Canadian Consumers from potentially hazardous products.

Organization Structure

This is one of three (3) positions reporting to the Director General, Consumer Product Safety. See Annex A for the organizational chart.

The two (2) positions reporting directly to the Director, Risk Management are:

Manager, Risk Management Strategies, (Staff of 21) responsible for developing the risk management agenda for the Directorate. The Manager leads the development of a framework supporting standards development activities and International Organization for Standardization (ISO) guidelines on Product Safety.

Manager, Compliance and Enforcement, (Staff of 20) responsible for developing the framework supporting import surveillance, cyclical enforcement and compliance coordination. The Manager oversees cyclical enforcement sampling, testing projects and coordinates compliance and enforcement actions of the Department concerning core consumer products and cosmetics.

Nature and Scope

The Department is responsible for helping Canadians maintain and improve their health and safety. It is committed to improving the lives of all Canadians and to making the country’s population among the healthiest in the world as measured by longevity, lifestyle and effective use of the public health care system. To achieve this goal the Department relies on high-quality scientific research as the basis for its work; conducts ongoing consultations with Canadians to determine how to best meet their long-term health care needs; communicates information about disease prevention to protect Canadians from avoidable risks; and encourages Canadians to take an active role in their health, such as increasing their level of physical activity and eating well, and regulating pesticides, tobacco, controlled substances, consumer products, drugs, medical devices, biologics, etc.

The Healthy Environments and Consumer Safety Branch is a science-based regulatory organization mandated to protect the health of Canadians through prevention, oversight, and rapid response in the regulation of chemicals, environmental contaminants, consumer products, tobacco, alcohol, and controlled substances. The Consumer Product Safety Directorate helps to protect the Canadian public by researching, assessing and collaborating in the management of health risks and safety hazards associated with consumer products that Canadians use every day.

Within this context, the Director, Risk Management is responsible for the effective management of a multitude of intricate, cross-cutting risk management issues.  As the profile of consumer product safety continues to increase within government, the media and with Canadian consumers, the Director ensures that the Director General is positioned to manage the risks associated with consumer products and provide immediate expert issues management support to the Assistant Deputy Minister and the Branch. The Director develops value-added, cohesive frameworks and approaches that strengthen the Directorate’s capacity to manage risk and complex risk management issues that strikes a balance between functional activities and product specific expertise.   

The Director is accountable for developing and implementing a coherent and integrated risk management agenda for the Directorate that includes effective and strategic management strategies to support existing and future regulatory requirements.  The Director leads the development of innovative, timely approaches and initiatives to support the development and implementation of regulations for products posing toxicological/chemical/flammable hazards, mechanical/physical hazards, as well as cosmetics hazards.  The Director implements and maintains a new governance structure which includes the oversight of risk management instrument selection (e.g. regulations, voluntary agreements, etc.) and uses the resulting data to set, support and track risk management priorities.

The Director oversees the development, implementation and management of a framework supporting import surveillance, cyclical enforcement and compliance coordination.  Tasked with advancing the Directorate’s work at the border with Canada Border Services Agency (CBSA), the position directs and oversees the centralized liaison and coordination of compliance and enforcement (CE) activities with CBSA in support of import safety such as the identification of targets and lookouts.  

The Director facilitates proactive and effective coordination with the regions and ensures the provision of expert support to product safety officers throughout the country as well as to provide oversight of cyclical enforcement sampling and testing projects.  The Director also directs the coordination of all CE actions including complaints protocols and ensures the overall coordination of recall monitoring and complaint follow-up for both core consumer products as well as cosmetics.

In the Directorate’s ongoing efforts to minimize the exposure of Canadians to potentially hazardous products, the Director is accountable for the development, implementation and management of a framework supporting the provision of operational policy services.  The Director develops and leads a program of regular review and update of Reference Manuals to ensure effective and efficient support of program delivery and regulatory programs.  Within this context, the Director is responsible for the coordination, oversight, and technical advice on a wide range of standards development activities, as well as for the provision of support and liaison with the regions and mandated advisory committees.

The Director represents the Directorate and Department with officials of international, federal/provincial/ territorial governments, interdepartmental committees, special interest groups, non-governmental organizations, professional associations, councils and the private sector. The Director has frequent and substantial contacts with senior officials of the Department, including officials of other federal departments and agencies, provincial/territorial and municipal governments, international organizations, the business community and Non-governmental Organizations (NGOs). 

The Director is accountable for establishing the Bureau’s priorities, managing resources, and the regular review and management of the officers’ work. The Director is a member of the Directorate Management Committee and acts as delegated representative for the Director General as required, at senior executive level meetings with Other Government Departments (OGDs) and central agencies.

Dimensions (Constant Dollars)

Specific Accountabilities

1. Oversees the development of frameworks supporting the provision of operational policy services to Consumer Product Safety Directorate.
2. Manages the risk management agenda designed to minimize the exposure of Canadians to potentially hazardous products and of new regulations for chemical hazards, mechanical/electrical hazards and cosmetics.
3. Coordinates standards development activities at the Directorate level.
4. Provides expert advice to the Director General, Consumer Product Safety Directorate and other senior management.
5. Acts as the Departmental spokesperson on high profile issues relating to safety of consumer products
6. Manages the human, financial, and material resources of the division with prudence and probity.

Benchmark 26 - Text version

BM26: Director, Risk Management
The subject position is at the third managerial level reporting to the Director General, Consumer Product Safety Directorate. There are 2 peer positions at the same reporting level.

Reporting to Director, Risk Management are 2 managers.

• Linear organizational chart
  Director General, Consumer Product Safety Directorate
  • Director, Risk Assessment
  • Director, Workplace Hazardous Materials
  • Director, Risk Management
    • Manager, Risk Management Strategies
    • Manager, Compliance & Enforcement

Evaluation Rationale

Title: Director, Risk Management