Official languages in communications and services to the public

To communicate with and to serve Canadians in the official language of their choice, federal institutions designate offices and facilities that are bilingual. These are identified in the Burolis database, which registers all federal points of service to the public.

Tips on how to provide services in both official languages are available to public service employees. To help determine which offices must provide services in both official languages, you can consult the Official Languages (Communications with and Services to the Public) Regulations. Information about the Official Languages Regulations Reapplication Exercise is also available.

When developing or revising a program or a service, institutions take into consideration the Supreme Court of Canada decision in the CALDECH (Desrochers) case and apply an analytical grid.

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