Official languages in communications and services to the public

To communicate with and to serve Canadians in the official language of their choice, federal institutions designate offices and facilities that are bilingual. These are identified in the Burolis database, which registers all federal points of service to the public.

Tips on how to provide services in both official languages are available to public service employees. To help determine which offices must provide services in both official languages, you can consult A Description of the "Official Languages (Communications with and Services to the Public) Regulations". Questions and answers about the Official Languages Regulations Re-Application Exercise are also available.

When developing or revising a program or a service, institutions take into consideration the Supreme Court of Canada decision in the CALDECH (Desrochers) case and apply an analytical grid.

Related links

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: