Correcting your personal information

Both Subsection 12(2) of the Privacy Act and Subsection 11(1) of the act's Regulations give individuals the right to request that a correction be made to their personal information if they believe an error or omission has been made.

Requests for correction are usually made in regards to standard information (date of birth, address, telephone number, etc.) or other factual information. Personal opinions/views of others about an individual cannot be corrected.

How do I make the request to correct my personal information

To make a formal request to correct your personal information under subsection 12(1) of the Privacy Act, either complete the Record Correction Request Form or provide us with a letter clearly stating what personal information you want corrected.

If you are seeking to correct personal information held corporately by CSC, send the form directly to:

Access to Information and Privacy Division
Policy Sector
Correctional Service Canada
340 Laurier Ave W
Ottawa ON  K1A 0P9

If you are seeking to correct personal information held by a specific correctional institution, send the form directly to that institution.

How will my correction request be treated

There are two ways that your request to correct personal information can be treated: formally or informally.

1. Formally

If the original request for personal information was made under subsection 12(2) of the Privacy Act, CSC must

2. Informally

If the original request for personal information was made informally (for example, under the Corrections and Conditional Release Act), the provisions of the Privacy Act do not apply, and we cannot be held accountable for responding to all of the requirements stated above.

For additional information, please refer to Treasury Board Secretariat's Directive on Privacy Requests and Correction of Personal Information.

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