Annex D – Performance Measurement Framework Reporting for FY 21/22
The results for Key Performance Indicators (KPIs) that are used to measure the strategy’s progress towards achieving what it is set out to accomplish can be found in Table 12. The outcomes and indicators are grouped by LoE and correspond to elements within the strategy. Within each LoE, different levels of outcomes were determined. The definition of outcome levels as defined by the THWS can be found in Table 11.
As many new initiatives were proposed through the strategy, some baselines and targets will need to be established to measure progress towards the expected outcomes. Once baseline data is determined, targets will be set within specific timeframes. In total, there are 51 KPIs in the THWS performance measurement framework (PMF). It is important to note that this report includes the latest data that is available, and therefore some results for this FY 2021/22 may not yet be available (eg. PSES, YSS, DRF Results). Furthermore, as many KPI’s are dependent on future action items or future data sources, the KPI measure itself may need to be realigned or adjusted once the context of the data source and contextual environment is in place to best measure the output.
Table 11: THWS Outcome Level Description
| Outcome Level | Description | Approximate Timeline to Reach Outcome |
|---|---|---|
| Outputs | The product of an activity or action. Outputs can be used as measures through quantifying an action, for example the action is “Deliver training to CAF members on xyz” and the output is “CAF members are trained on xyz” and an output measure would be “# of CAF members who have attended training on xyz” | 0-1 year |
| Short-Term Outcomes | These outcomes are the results expected of an activity/action output, which include changes in skills, awareness, attitudes and knowledge and are the first set of outcomes that might be observed. | 1-3 years |
| Mid-Term Outcomes | These expected results are directly connected to activities/actions, Short- or other Mid-term outcomes, typically including behavior, or decision making. They are generally larger changes that take time to make an impact (eg. Policy changes). An example would be “CAF members apply knowledge to outside contexts, and adopt to new policies” | 3-5 yearsFootnote * |
| Long-Term Outcome | Long-term strategic effect can take years to decades to achieve. These ultimate changes or impacts are directly connected to Mid- or other Long-term outcomes, and typically include social, economic, organizational culture, or environmental changes. | 5-10 yearsFootnote * |
Table 12: Performance Measurement Data Available for FY 21/22
| LoE 1: Communicate, Educate, Collaborate | Results | |||||||
| Key Performance Indicator | Data Source | Baseline | Target | Target Date | 18/19 | 19/20 | 20/21 | 21/22 |
| The KPIs under LoE 1 are all related to measuring the effectiveness of the communication and collaboration of the THWS. As the Strategy was just released, communication related action items have yet to be implemented, and therefore related KPIs are unavailable at this time. Additionally, some of the KPIs are dependent on data sources that are currently in development. As KPIs become available to be reported on they will be added to the annual report. | ||||||||
| LoE 2: Strengthen Governance | Results | |||||||
| KPI Number and Title | Data Source | Baseline | Target | Target Date | 18/19 | 19/20 | 20/21 | 21/22 |
| Short-Term Outcome: THW initiatives and efforts are prioritized, sustained and progressing as a high priority for the CAF/DND | ||||||||
| 7. % of THW action and sub-action items that have been fully/partially/not yet implemented | THWS Action Plan | TBDFootnote a | TBDFootnote a | TBDFootnote a | New Indicator | New Indicator | New Indicator |
|
| Activity Output: Ongoing monitoring of the THWS implementation | ||||||||
| 11. % of KPIs tracked and reported annually for the THWS PMF | THWS PMF | TBDFootnote a | TBDFootnote a | TBDFootnote a | New Indicator | New Indicator | New Indicator | 40%Footnote b |
| LoE 3: Enable a Healthier Workplace | Results | |||||||
| KPI Number and Title | Data Source | Baseline | Target | Target Date | 18/19 | 19/20 | 20/21 | 21/22 |
| Activity Output: Identified risk factors and solutions for psychological health and safety in the DT workplace | ||||||||
| 21. % of new DND civilian employees who have not completed the workplace harassment and violence mandatory training within the first 3 months of employment | Workplace Harassment and Violence Prevention (WHVP) Mandatory Training Dashboard | TBDFootnote a | TBDFootnote a | TBDFootnote a | New Indicator | New Indicator | New Indicator | 27%Footnote c |
| Short-Term Outcome: Reduced risk of harassment and violence in the workplace | ||||||||
| 22. % of civilians who self-identify as victims of harassment | Departmental Results Report (DRR) | TBDFootnote d | TBDFootnote d | TBDFootnote d | 16% | 14% | 12% | Data not yet released |
| 23. % of the Canadian Armed Forces (CAF) who self-identify as victims of harassment | Departmental Results Report (DRR) | 17.7% | 11.9% | 31 March 2021 | 17.7% | 16.7% | 15.5% | Data not yet released |
| 25. % of Civilian employees who agree that the CAF/DND works hard to create a workplace that prevents discrimination | Public Service Evaluation Survey (PSES) | 70% | TBD | TBD | 70% | 72% | 74% | Data not yet released |
| 26. % of CAF members who agree that the CAF/DND works hard to create a workplace that prevents discrimination | Your Say Survey (YSS) (2021 and before) Your Say Matters (YSM-CAF) (2022 and annually) | TBD | TBD | TBD | Data not collected this cycle | 75.4% | 72.9% | Data not yet released |
| Short-Term Outcome: Defence Team members have positive workplace well-being | ||||||||
| 27. % of Canadian Armed Forces members who report a positive level of workplace well-beingFootnote e | Departmental Results Report (DRR) | 64.3% | At least 71.5% | 31 Mar 22 | 64.3% | 71.5% | 67.4% | Data not yet released |
| 28. % of Civilian Defence Team members who are categorized to have positive workplace well-being | DWWS (2018) / YSM-DND (2022 and every 3 years after) | 72% | TBD | TBD | 72% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| Short-Term Outcome: A workplace culture that promotes THW across the Defence Team | ||||||||
| 33. % of DT members reporting high levels of civility and respect in the workplace | DWWS (2018) / YSM-DND (2022 and every 3 years after) | 33% | TBD | TBD | 33% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| Mid-Term Outcome: A psychologically safe and positive DT workplace | ||||||||
| 34. % of DT members who report they feel psychologically safe in their work teams | DWWS (2018) / YSM-DND (2022 and every 3 years after) | 33% | TBD | TBD | 33% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| 35. % of civilian employees who describe the workplace as psychologically healthy | Departmental Results Report (DRR)Footnote a | TBDFootnote f | TBDFootnote f | TBDFootnote f | 59.0% | 79.0% | 66.0% | Data not yet released |
| Mid-Term Outcome: DT members are supported, valued and empowered at work | ||||||||
| 36. % of Regular Force members who report they agree the organization cares about their well-being | DWWS (2018) / YSM-CAF (2022 and annually) | 56.5% | 59.5%Footnote g | 31 Mar 22Footnote g | 56.5% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| 37. % of Primary Reserve members who report they agree the organization cares about their well-being | DWWS (2018) / YSM-CAF (2022 and annually) | 64.7% | 72.5%Footnote g | 31 Mar 22Footnote g | 64.7% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| 38. % of Civilian employees who report they agree the organization cares about their well-being | DWWS (2018) / YSM-DND (2022 and every 3 years after) | 57.1% | 60.3%Footnote g | 31 Mar 23Footnote g | 57.1% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| 39. % of DT members who report that working with members of their team, their unique skills and talents are valued and utilized | DWWS (2018) / YSM-DND (2022 and every 3 years after) | 70.7% | TBD | TBD | 70.7% | Data not collected this cycle | Data not collected this cycle | Data not yet released |
| LoE 4: Improve Access to Care and Support | Results | |||||||
| KPI Number and Title | Data Source | Baseline | Target | Target Date | 18/19 | 19/20 | 20/21 | 21/22 |
| The KPIs under LoE 4 are all related to improving access to care and support. As the Strategy was just released, action items related to the relevant KPIs have yet to be implemented and therefore KPIs are unavailable at this time. Additionally, some of the KPIs are dependent on data sources that are currently in development. As KPIs become available to be reported on they will be added to the annual report. | ||||||||
| LoE 5: Align and Integrate | Results | |||||||
| KPI Number and Title | Data Source | Baseline | Target | Target Date | 18/19 | 19/20 | 20/21 | 21/22 |
| Short-Term Outcome: Increase in THW stakeholder collaboration for integration and alignment of efforts and activities | ||||||||
| 44. % of currently monitored THWS actions and sub-actions that report they collaborate with other initiatives across DefenceFootnote h | Progress and Performance Summary Form (THWS PPSF) | TBD | TBD | TBD | New Indicator | New Indicator | New Indicator | 89.7% |
| All THWS LoEs | Results | |||||||
| KPI Number and Title | Data Source | Baseline | Target | Target Date | 18/19 | 19/20 | 20/21 | 21/22 |
| Ultimate Outcome: Total health and wellness among the Defence Team, resulting in a strengthened workforce that is best positioned for operational effectiveness and the fulfillment of Canada’s Defence mandate | ||||||||
| 48. Average sick leave usage in days for Civilian Defence Team membersFootnote i | HRMS | TBD | TBD | TBD | 11.5 | 9.7 | 5.9 | Data not yet released |
| 50. % of military personnel who feel that the Canadian Armed Forces provides a reasonable quality of life for themselves and their families | Departmental Results Report (DRR) | 53.2% | 85% | 31 Mar 21 | 53.2% | 56.7% | 54.4% | Data not yet released |
| 51. % of military personnel who are medically fit for their occupation | Departmental Results Report (DRR) | 90.5% | 90% | 31 Mar 21 | 90.5% | 89.8% | 87.0% | Data not yet released |
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