Minister Gould announces 10-day passport pick up service at four additional Service Canada Centres
News release
August 17, 2022 Gatineau, Québec Employment and Social Development Canada
Service Canada continues to introduce a variety of new measures to improve passport service delivery and decrease wait times for Canadians as it works through unprecedented demands. The triage system introduced this summer in 17 of our 35 passport offices has made a significant impact in reducing lineups and redirecting Canadians to the appropriate means to access service. The average wait time at call centres has also improved, going from a peak of 108 minutes in April to 27 minutes last week.
Today, at the Trois-Rivières Service Canada Centre, Minister of Families, Children and Social Development, Karina Gould, announced the designation of four additional passport pick-up locations across the country. Effective immediately, Canadians can now apply for and pick up their passport at the following Service Canada Centres:
- Trois-Rivières, Québec
- Sault Ste. Marie, Ontario
- Charlottetown, Prince Edward Island
- Red Deer, Alberta
In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres. Unlike the regular Service Canada Centres, these four locations offer 10-day service, which means that Canadians can apply for a passport in one of those four locations and the passport will be available after 10 business days, either by mail or in person pick-up. If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers Express or Urgent pick-up service.
The expansion of pick-up sites will allow many Canadians who need to pick up passports to do so closer to their homes. Service Canada is fully committed to providing passport services within 50km of the home of Canadians. Also, more scheduled outreach sites that will provide certain passport services will be added in the coming weeks across the country.
Quotes
“Service Canada is working tirelessly to identify and implement solutions that not only improve the speedy delivery of passports, but also improve the service experience for Canadians. We will continue to make our services more accessible for all Canadians.”
- Karina Gould, Minister of Families, Children and Social Development
Quick facts
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Since April 1, 2022, Service Canada has issued 801,353 passports.
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For the week of August 8 to 14, Service Canada has issued 52,569 passports.
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Started in the week of June 20, triage measures were implemented in 17 passport offices across the country.
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On July 25, Service Canada expanded the passport pick-up service to 5 additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.
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On July 29, Service Canada announced that Canadians who provided a duly completed application by mail more than 20 business days ago, and are travelling within the next 20 business days, can visit any of over 300 Service Canada Centers to make a transfer request to ensure their application is processed in time for their travel.
Associated links
Contacts
For media enquiries, please contact:
Mohammad Hussain
Press Secretary
Office of the Minister of Families, Children and Social Development, Karina Gould
mohammad.a.hussain@hrsdc-rhdcc.gc.ca
Media Relations Office
Employment and Social Development Canada
819-994-5559
media@hrsdc-rhdcc.gc.ca
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