Help finding your access code

Access codes are used by Employment Insurance, Canada Pension Plan, and Old Age Security to help validate your identity for My Service Canada Account and to keep your account secure.

Employment Insurance (EI)

If you applied for or are receiving EI, your EI Access Code was sent you when applied. It can be found on your first benefit statement.

If you cannot find your EI Access Code, call 1-800-206-7218 between 8:30 am and 4:30 pm local time or go to your Service Canada Office (you will be required to verify your identity).

Canada Pension Plan (CPP) and Old Age Security (OAS)

If you applied for or are receiving CPP or OAS, your Personal Access Code (PAC) may have been sent to you in a letter.

If you cannot find your Personal Access Code, you can request a new code.

Previously requested a personal access code

If you previously requested a personal access code through the Request a Personal Access Code online form, it was sent to you in a PAC letter.

If you cannot find your Personal Access Code, you can request a new code.

Report a problem or mistake on this page

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The information you provide through this survey is collected under the authority of the Department of Employment and Social Development Act (DESDA) for the purpose of measuring the performance of Canada.ca and continually improving the website. Your participation is voluntary.

Please do not include sensitive personal information in the message box, such as your name, address, Social Insurance Number, personal finances, medical or work history or any other information by which you or anyone else can be identified by your comments or views.

Any personal information collected will be administered in accordance with the Department of Employment and Social Development Act, the Privacy Act and other applicable privacy laws governing the protection of personal information under the control of the Department of Employment and Social Development. Survey responses will not be attributed to individuals.

If you wish to obtain information related to this survey, you may submit a request to the Department of Employment and Social Development pursuant to the Access to Information Act. Instructions for making a request are provided in the publication InfoSource, copies of which are located in local Service Canada Centres.

You have the right to file a complaint with the Privacy Commissioner of Canada regarding the institution’s handling of your personal information at: How to file a complaint.

When making a request, please refer to the name of this survey: Report a Problem or Mistake on This Page.

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