Work-Sharing – Overview
During the COVID-19 pandemic, all Work-Sharing agreements fall under the COVID-19 temporary special measures. The Government of Canada has extended these measures to September 26, 2021. During the special measures, there are changes to the Work-Sharing Program and this page is not accurate at the moment.
Work-Sharing is an adjustment program designed to help employers and employees avoid layoffs when there is a temporary reduction in the normal level of business activity that is beyond the control of the employer. The measure provides income support to employees eligible for Employment Insurance benefits who work a temporarily reduced work week while their employer recovers.
Work-Sharing is a three-party agreement involving employers, employees and Service Canada. Employees on a Work-Sharing agreement must agree to a reduced schedule of work and to share the available work over a specified period of time.
The Government of Canada introduced temporary special measures that extend the maximum duration of Work-Sharing agreements from 38 weeks to 76 weeks across Canada for those businesses affected by the downturn in business due to COVID-19 and for the steel and aluminum sector. Access the Work-Sharing temporary special measures page to find out if you are eligible.
The employer and the employees (and the union, if applicable) must agree to participate in a Work-Sharing agreement and must apply together. The COVID-19 streamlined measures introduced by Service Canada aimed at reducing the processing time to 10 business days (down from 30 business days) prior to the start date of the agreement. As a result, employers are currently required to submit their applications a minimum of 10 business days prior to the requested start date of the agreement (please see Work-Sharing Program-COVID-19 for details)
Please note that Work-Sharing agreements can only start on a Sunday to align with the Employment Insurance payment cycle, please also consider this in the planning of your Work-Sharing application.
Before applying, please read all the information provided (including the Work-Sharing Applicant Guide) and discuss it with your employees.
Employer Contact Centre
For more information on the Work-Sharing Program, employers across Canada may contact the Employer Contact Centre:
Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.
Canada and the United States
- Toll-free: 1-800-367-5693
- TTY : 1-855-881-9874
Outside Canada and the United States
Telephone: 506-546-7569 (collect calls accepted)
Employer Inquiry Unit
Service Canada has created an inquiry unit for employers affected by COVID-19 that are seeking general information related to the Work-Sharing Program. Inquiries can be sent to email@example.com.
Employment Insurance Call Centre
For general questions about their Work-Sharing EI benefits and payments, employees can call the Employment Insurance Call Centre. Please note that for privacy reasons, Service Canada is unable to disclose information specific to an employee’s file to employers.
- English: 1-800-206-7218
- French: 1-800-808-6352
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