Once your agreement is approved

Data Gateway

The Data Gateway is a web-based file transfer tool that gives employers the ability to send information about their employees electronically to Service Canada. The Data Gateway is a secure and reliable channel.

Benefits of using the Data Gateway:

To register for Data Gateway access you need to contact the Employer Contact Centre. Once you are registered, you will receive a user ID and password by email. The email will also provide you with links to:

To protect your employees’ personal information, please do not send any documentation bearing social insurance number (SIN) by email or by fax.

Only the enrolment sheet and employer Utilization Reports can be submitted through the Data Gateway. Any documents submitted that are not in the appropriate format will be rejected by the processing centre.

Data Gateway

Utilization Report

Employers who enter into a Work-Sharing agreement must complete a Utilization Report every week to:

In order for employees to receive Work-Sharing Employment Insurance benefit payments, employers must complete a Utilization Report every week, starting with the first week of your Work-Sharing agreement. Employers must:

To get an electronic copy of the Utilization Report, please contact the Employer Contact Centre.

If the Work-Sharing agreement includes more than 1000 employees:

If a mistake or error was made on a Utilization Report that has already submitted to Service Canada:

Please refer to the Utilization Report Guide for step by step guidance now to complete a Utilization report

Utilization Report

Enrolment sheet: Processing Work-Sharing benefits for the employees

To process Work-Sharing benefits for each employee, employers must complete and submit to Service Canada an enrolment sheet. The enrolment sheet lists all participating employees and their social insurance numbers.

Please note that the Enrolment sheet has to exactly match what was provided at the time of the agreement in the Attachment A. If you need to modify the list of participants (remove/add), you have to contact your regional office to make an amendment to the agreement.

As the employer, you may submit the enrolment sheet through the Data Gateway or by courier.

Enrolment sheet

Making changes to a Work-Sharing agreement

The following changes require prior approval from Service Canada:

You cannot implement changes until you receive approval from Service Canada.

Employers wishing to make changes to their Work-Sharing agreement must do so by:


Employers initially approved for less than a 76-week Work-Sharing COVID-19 temporary special measure agreement may apply for extension to a maximum 76-week agreement.

Extensions are not automatic. Employers must submit a request to extend their agreement (at least 10 days prior to the requested start date) to Service Canada by filling out the following:

Under COVID-19 special measures, employers who request a Work-Sharing agreement can benefit from a 76 weeks agreement even if they expect that their employees will return to normal work hours sooner. Employers can end their Work-Sharing agreement at any time without penalty.

Service Canada must assess and approve your request for an extension.

Impacts on extensions of previous special measures

Employers are eligible to access an additional 76 weeks under COVID-19 if they:

For example, an employer currently accessing steel and aluminum or forestry special measures could:

Adding, deleting and substituting Work-Sharing unit(s) members

When adding or removing participants from the Work-Sharing unit. Employers must also include the updated Work-Sharing Unit Attachment A (EMP5101) form in addition to the amended Work-Sharing application form (EMP5100).

Once both the forms are completed and signed with an acceptable signature, the employer must submit them for approval to the appropriate regional general delivery inbox.

You must notify the appropriate regional general delivery inbox in writing within 3 days should any Work-Sharing unit members leave the company for 1 of the following reasons:

In the written notification, you must indicate:

Training activities

Employee training, whether on-the-job or off-site, may take place during the period of the Work-Sharing agreement.

The salary costs of employees taking part in training activities during normal scheduled working hours/days is not compensated by Service Canada.

Training could take place during the non-working days/hours. The employees are in receipt of Work-Sharing Employment Insurance benefits; however, attendance is optional.

Page feedback
Did you find what you were looking for?

If not, tell us why below:

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.

Thank you for your feedback.

Date modified: