Transition binder 2024: Commissioner Shereen Benzvy Miller

General information

Office locations and hours

At the Financial Consumer Agency of Canada (FCAC or the Agency), a normal workweek is 37.5 hours from Monday to Friday inclusive. A normal workday is 7.5 consecutive hours, exclusive of an unpaid lunch period with a minimum duration of 30 minutes. Flexible hours of work are an arrangement that enables any employee to request to vary their starting time, finishing time and/or unpaid lunch period. Subject to operational requirements, employees can request flexible hours between 7:00 a.m. and 6:00 p.m.

Supervisors have the authority to approve work schedules. When the starting time is between 7:00 a.m. and 9:30 a.m. (Eastern Time), the finishing time is between 3:00 a.m. and 6:00 p.m. (Eastern Time) and the unpaid lunch period is between 30 and 60 minutes, requests and approvals can be done by email. Any request that deviates from these norms must be formalized with a Flexible Work Arrangement Application, and once approved, the schedule must be entered into MyGCHR.

Parking information

Parking Office – 613-786-3013

ID card / access pass

1. Renewing or obtaining an FCAC ID card.docx
2. Access pass: Provided by the Administration office. FCAC.reception-reception.acfc@fcac-acfc.gc.ca

IT support services

IM/IT Service Desk staff offers support from 7:00 a.m. to 5:00 p.m. eastern time on Monday to Friday and can be reached through the following methods:

• ServiceNow portal: https://fcac.service-now.com/sp                  
• By email: servicedesk@fcac-acfc.gc.ca
• By phone: 343-803-4339
• In person: Laurier office 629 from 9:00 a.m. to 3:00 p.m. on Monday to Friday

IT Equipment offered as the baseline:

• iPhone 15 Pro or iPhone 15 Pro Max
• Lenovo 2-in-1 laptop
• Large, curved monitor
• 4K monitor mount webcam
• Wireless headset (1 or 2 ears)
• Wireless keyboard and mouse

IT Equipment offered outside of the baseline upon request:

• iPad Pro with stylus pen and keyboard (11 or 12.9 inches)
• iWatch Ultra 2
• Sony LinkBuds S
• Wired headset (1 or 2 ears)
• Ergonomic keyboard and mouse
• Extra large monitor from 38 to 49 inches (delays up to 3 months to order)
• Desk mounted boom mic
• Solar powered battery pack

IT Key Applications offered as the baseline:

• Microsoft M365 E5 Suite (e.g., MS Teams, MS SharePoint, MS Outlook, MS Excel, MS Word, etc.)
• Microsoft Copilot (Gen AI)
• GCDocs (Electronic document and records management system)
• Antidote (French and English corrector)
• SnagIT (Screen and video capture tool)
• FoxIT PDF Editor
• Entrust (email and file encryption)
• MyKEY (2nd-factor authentication for Government of Canada services)

Overview of the Agency

Mandate

The Financial Consumer Agency of Canada was established in 2001. It is a federal government agency that is mandated to protect the rights and interests of consumers of financial products and services in Canada.

FCAC achieves its mandate in 2 main ways:

• by supervising the compliance of federally regulated financial entities with consumer protection
• by strengthening the financial literacy of Canadians
• Agency webpage on how FCAC protects financial consumers

The Agency is also mandated to:

• promote awareness of the rights and responsibilities of Canadians in their dealings with financial institutions
• monitor, evaluate and promote awareness of trends and issues that may affect financial consumers
• develop and publish research, content, tools and programs to strengthen the financial literacy of Canadians
• foster an understanding of financial services and related issues in collaboration with stakeholders, including government, regulatory and community organizations

Agency placemat

The Agency has developed a “placemat” that describes its mandate, roles and some of its current key activities, which can be shared when meeting with stakeholders, especially for initial meetings. The placemat is regularly updated and frequently used for meetings with the Minister’s office.

Organizational structure

Corporate planning and reporting

As per the Treasury Board of Canada’s Policy on Results, Government of Canada entities like FCAC are expected to identify core responsibilities and describe at a high level what the organization does, what it is trying to achieve, and how it will assess its progress.

Below are the key docum    ents that discuss our plans and results that are publicly available: 

• 5-year Strategic Plan: This document outlines our plans and strategic goals over a 5-year period, which form the cornerstones of our annual business plans. It also defines our vision and mission.
• Business Plan: This document provides details about our planned spending, core responsibility and business initiatives for the coming fiscal year. It also includes FCAC’s 5-year evaluation plan.
• Annual Report: We provide a formal annual report to the Department of Finance Canada and table it at the House of Commons each fall. The report describes our operat    ions, activities and financial conditions over the prior year in line with the FCAC Act and the Bank Act s. 456(2).
• Departmental Results Framework: The Treasury Board Policy on Results establishes the indicators that determine what FCAC performance information should be provided for parliamentary reporting. More information on our results can also be found in the GC InfoBase.

Accountability and transparency

Access to information

Under the Access to Information Act, Deputy Heads have several key responsibilities:

• Ensuring compliance:
  • Deputy Heads must ensure that their institution complies with the provisions of the Access to Information Act. This includes ensuring that requests for information are processed in a timely manner and that exemptions and exclusions are properly applied.
• Delegation of authority:
  • Deputy Heads have the authority to delegate their powers, duties, and functions under the Act to other officials within the institution. This delegation is typically to Access to Information and Privacy coordinators and other designated staff.
• Promoting a culture of openness:
  • Deputy Heads are responsible for promoting a culture of openness and transparency within their institution. This includes providing training and awareness programs for employees about their obligations under the Access to Information Act.
• Reporting and accountability:
  • Deputy Heads must ensure that their institution prepares and submits annual reports on the administration of the Access to Information Act to the designated Minister, who then tables these reports in Parliament.
• Managing resources:
  • Deputy Heads are responsible for ensuring that adequate resources (personnel, budget, and training) are allocated to meet the requirements of the Access to Information Act.
• Handling complaints and investigations:
  • Deputy Heads must cooperate with investigations conducted by the Information Commissioner of Canada and take corrective action where required. They must also handle complaints from requesters in a transparent and responsive manner.
• Policy development and implementation:
  • Deputy Heads play a role in developing and implementing policies and procedures to ensure the effective administration of the          within their institution.
• Record-keeping and information management:
  • Deputy Heads must ensure that records and information are properly managed, maintained, and accessible in accordance with the Access to Information Act. This includes ensuring that records are created, classified, stored and disposed of in a manner that facilitates access to information requests.

Proactive disclosure

As a federal government agency, we are subject to proactive disclosure requirements, including the disclosure of contracts, travel and hospitality expenses, materials prepared for parliamentary appearances and transition binders for new Commissioners.

Funding: Assessment methodology

FCAC operates on a cost recovery basis and is largely funded by the regulated entities it supervises. This places the burden of paying for financial sector regulation on the financial industry directly.

The Agency charges regulated entities an annual assessment in accordance with its Financial Assessment Methodology, which is publicly available.

In addition to revenues from these assessments, FCAC receives an annual statutory authority of a maximum of $5 million to support the financial literacy of Canadians.

See the presentation on FCAC Sources of Funding prepared by Corporate Services for more information.

Governance

FCAC’s Commissioner is the head of the Agency. The Commissioner’s powers and authorities include the authority to delegate certain responsibilities and decision-making authority to others (e.g., financial approval authorities). The Commissioner reports annually to Parliament, through the Minister of Finance, on the Agency’s activities and on the compliance of financial institutions with the consumer protection measures in, for example, the Bank Act (consumer provisions).

• Governance structure

The Executive Committee (EXCO) provides the Commissioner executive advice and support for the effective and efficient management of the Agency.

• Executive Committee Terms of reference
• Executive Committee Agenda and minutes

The Directors’ Committee (DCOM) provides the Executive Committee with strategic advice and provides a forum for consultation, coordination, discussion and challenge of all operational program, policy development and internal services matters.

• Directors' Committee Terms of reference
• Directors' Committee Agenda and minutes

The Executive Committee and the Director’s Committee are supported by the following:

• The Workplace Advisory Committee (WAC) — WAC is the governing body with employee representation from all branches. WAC allows employee input on FCAC policies and provides an opportunity for ideas and perspectives to be brought forward to enhance the work environment. WAC reports to DCOM, which provides EXCO with quarterly updates on WAC activities.
  • Workplace Advisory Committee Terms of Reference
• The Occupational Health and Safety Committee (OHSC) — OHSC addresses health and safety matters pursuant to Part II of the Canada Labour Code that apply in the workplace, as well as the Canada Occupational Health and Safety Regulations. OHSC is the principal forum for joint employer-employee consultation on, and the development of solutions to, occupational health and safety concerns in the FCAC workplace. OHSC reports to DCOM.
  • Occupational Health and Safety Committee Terms of Reference
• Champions — Mental Health and Wellness Champion, Equity, Diversity and Inclusion Champion, Official Languages Champion, Governance Champion, Public Service Renewal Campion and GCWCC Champion. Champions are executives who, in addition to carrying out their regular responsibilities, act as spokespersons to help achieve Agency objectives. Where appropriate, Champions are responsible for coordinating with WAC, promoting the program within the Agency, developing and maintaining action plans and making recommendations on initiatives and events. Champions provide EXCO with updates on their activities as appropriate.
  • 2024-2026 Workplace Champions
• The FCAC Social Committee (FSC) — The purpose of FSC is to organize and promote engaging and inclusive social events and activities to support FCAC employee engagement, social connection and like benefits. FSC also aids in fostering a community spirit within FCAC.
• Executive Steering Committees (ESC) — ESCs are tailored to each project or portfolio of projects. Chaired by branch heads, the ESCs’ mandate is to lead the project(s) based on the FCAC Order Instrument for Project Management. This includes, but is not limited to, the scope, schedule, and cost of a project. They are responsible for ensuring that a project meets its objectives and delivers the projected benefits. The ESC seeks EXCO approval based on the project approval and expenditure authority limits for the various gates/phases of the project, in accordance with the FCAC Project Management Framework. EXCO is provided a quarterly project update to monitor the progress of all projects.

Regulatory landscape

FCAC considers the work of other national and provincial regulatory agencies that have a responsibility for overseeing Canada’s financial system and keeping it safe.

Financial Institutions Supervisory Committee (FISC)

FCAC is a member of the Financial Institutions Supervisory Committee, which shares information and discusses issues relating to the supervision of federally regulated financial institutions and financial sector policy. The other members are the Office of the Superintendent of Financial institutions, the Canada Deposit Insurance Corporation, the Bank of Canada, and the Department of Finance Canada.

• Infographic on the Financial Institutions Supervisory Committee

Senior Advisory Committee (SAC)

The Senior Advisory Committee is a discussion forum for financial sector policy issues, including financial stability and systemic vulnerabilities. It is chaired by the Deputy Minister of Finance and includes the same members as FISC.

Canada Deposit Insurance Corporation Board of Directors

The FCAC Commissioner sits as an “ex officio” member on the Board of Directors of the Canada Deposit Insurance Corporation (CDIC), along with the colleagues of the Department of Finance, the Bank of Canada, and the Office of the Superintendent of Financial Institutions. Board members provide knowledge of the financial, supervisory and regulatory environment in which the CDIC operates.

Heads of Regulatory Agencies (HoA) Committee

The FCAC Commissioner is regularly invited to participate in this federal-provincial forum on financial sector issues, which is chaired by the Governor of the Bank of Canada. The Head of Regulatory Agencies also includes the Department of Finance Canada, the Office of the Superintendent of Financial Institutions, the Autorité des marchés financiers (Quebec), the Ontario Securities Commission, the Alberta Securities Commission and the British Columbia Securities Commission.

Provincial and territorial regulators

FCAC engages regularly and exchanges information on financial consumer protection matters with provincial and territorial agencies that have a responsibility for regulating financial institutions in their jurisdictions. These financial institutions include securities dealers, credit unions and caisses populaires, as well as other institutions that are registered or incorporated at the provincial level.

• List of provincial and territorial regulators

Security (Corporate services)

Roles and responsibilities of Commissioner (PDF)

2022 Agency Security Plan (2024 in early stage of development)

Agency Business Continuity Plan (2024 version being finalised)

Human Resources Management Authorities

Background

The Commissioner’s authorities and responsibilities for human resources management are set out in the FCAC Act and derived from several other statutes.

 Other key legislation that FCAC is subject to as a federal agency and employer:

• Access to Information Act
• Canada Labour Code, Part II
• Canadian Human Rights Act
• Canadian Multiculturalism Act
• Federal Public Sector Labour Relations Act
• Government Employees Compensation Act
• Pay Equity Act
• Privacy Act
• Public Servants Disclosure Protection Act
• Public Service Superannuation Act
• Workplace Harassment and Violence Prevention Regulations

Notably, the FCAC Act and Financial Administration Act establish FCAC as a separate employer and confer responsibility for HR management, appointment authorities and delegation powers to the Commissioner. As examples, the Commissioner approves our terms and conditions of employment, determines resource requirements and organization of the Agency and fulfills other responsibilities of a Deputy Head.

The FCAC Act provides that the Commissioner has direct authority to appoint the senior leadership of the Agency at the Deputy Commissioner level and above, and also confirms that the Commissioner has delegated authority to appoint staff of the Agency, who are to be appointed in accordance with the Public Service Employment Act.

In carrying out appointment and appointment-related authorities under the Public Service Employment Act, sub-delegated persons must respect the requirements of the Appointment Delegation and Accountability Instrument (ADAI) and the Agency has associated annual reporting requirements. You will receive a letter from the Public Service Commission explaining the authorities delegated to you under the Appointment Delegation and Accountability Instrument. As this is your first Deputy Head role, the President of the Public Service Commission will organize a meeting with you to review these authorities in more detail.

As a federal agency, we are subject to the Official Languages Act, which includes obligations related to communications with and services to the public, language of work, participation of English and French speaking Canadians in the federal workforce, and advancement of English and French in Canadian society through support of official language minority communities. We are also subject to the Employment Equity Act, which seeks to achieve equality in the workplace and to correct conditions of disadvantage experienced by women, Indigenous peoples, persons with disabilities and members of visible minorities. We have annual reporting requirements under both acts. Our official languages data was submitted in June, and our Employment Equity report was submitted in September. The Canadian Human Rights Commission is mandated under the Employment Equity Act to ensure federally regulated employers comply with their obligations; it is currently conducting its first audit of our compliance as part of its latest wave of audits.

We introduced a new Sub-delegation of Human Resources Authorities Instrument, which took effect April 1, 2023. The instrument enables you to entrust executives, managers and others with appropriate authorities to approve various people management-related decisions and actions. Its authorities and limitations respect those articulated in the FCAC Act, Public Service Employment Act, Appointment Delegation and Accountability Instrument, Financial Administration Act, Official Languages Act, Canada Labour Code and Public Servants Disclosure Protection Act, which addresses wrongdoing. The instrument was subsequently amended in November 2023 to add authorities for the newly created Director General and Chief Information Officer positions.

The instrument is comprehensive and details authorities related to 15 areas of management responsibility, delineated at 6 levels:

When the new instrument was introduced, the Human Resources Branch provided training to all delegates. The Human Resources Branch provides this training to new delegates on an ongoing basis. Training on Inclusive Hiring Practices for a Diverse Workforce was also added as a pre-requisite of sub-delegation, to ensure compliance with new requirements under the Public Service Employment Act.

Authorities are delegated to the lowest appropriate level, to empower management and increase efficiency in decision-making. Some authorities require consultation or recommendation from subject matter experts or the Chief Human Resources Officer. Senior HR personnel are available to provide advice and guidance on all people management matters.

Current state

The current Sub-delegation of Human Resources Authorities Instrument took effect as of November 6, 2023 and will remain effective until you sign a new instrument.

Next steps

The Human Resources Branch will present a new instrument for you to sign within 30 days of your appointment. The proposed changes include the addition of the Senior Deputy Commissioner role, as well as updates to authorities to approve short-term acting pay and telework agreements, and to respond to grievances. Any additional changes that you may like to see could be incorporated at that time.

Resources to support you

The Human Resources Branch will provide overviews of your delegated human resources authorities and our performance management program to prepare you to exercise your accountabilities. These overviews will be tailored to your needs and familiarity with the subject matter.

We may also offer or recommend additional resources for you based on your needs and interests. For example, the Canada School of Public Service (CSPS) offers tailored resources for executives, as well as learning paths and series on current Government of Canada priorities. You are also eligible for membership in the Association of Professional Executives of the Public Service of Canada (APEX), which offers a variety of learning events, confidential advisory services and other tools and resources to support you in your role.

First 60 days – Key HR decisions and actions

Continuity of operations

First 30 days

• You will receive a letter from the Public Service Commission explaining the HR authorities delegated to you under the Appointment Delegation and Accountability Instrument pursuant to the Public Service Employment Act.
• If this is your first deputy head role, the president of the Public Service Commission will organize a meeting with you to review the authorities in more detail.
• You will be asked to sign a new FCAC Sub-delegation of HR Authorities Instrument to sub-delegate your authorities to appropriate levels within the organization.
• Proposed updates have been made to the instrument to reflect the new Senior Deputy Commissioner, Consumer-Driven Banking role.
• You will be supported in launching a staffing process to fill the new Senior Deputy Commissioner, Consumer-Driven Banking role.

First 60 days

• You will complete the mid-point performance assessments of your direct reports with the former Interim Commissioner (Werner Liedtke).
• This is an opportune time to review objectives for the year and progress achieved to date. Objectives can be updated at this point, or any time as required.
• You will establish a performance agreement for Werner Liedtke in his substantive role as Chief Financial Officer and Assistant Commissioner, Corporate Services Branch.

Legislative obligations

First 30 days

• The Chief Human Resources Officer (Julie Neveu) submitted the Agency’s Employment Equity Annual Report 2023 to 2024 to the Treasury Board of Canada Secretariat by September 3, 2024, in accordance with the Employment Equity Act.

Other

First 60 days

• The Public Service Employee Survey will launch on October 28, 2024.
• We strongly encourage employees to participate in this biannual government-wide survey as it is a key source of measures for all aspects of our People Management Framework.

Commissioner’s adjudicative role

Under the FCAC Act, the Commissioner adjudicates proceedings commenced by the Deputy Commissioner against Federally Regulated Financial Institutions that allege violation(s) of consumer provisions. Decisions are published in both official languages on the FCAC webpage^{Footnote 1} .

The Commissioner undertakes an impartial and independent examination of the evidence and other information relevant to the proceeding that is put before the Commissioner by FCAC Staff and the Federally Regulated Financial Institution, to decide—for each violation alleged—whether the Federally Regulated Financial Institution has committed the violation on a balance of probabilities and whether to impose the penalty proposed by FCAC staff or a lesser/no penalty.

To uphold fairness in the proceeding, FCAC staff carry out their investigation and support the Deputy Commissioner’s decision to commence proceedings separately and without the Commissioner’s involvement or oversight. Furthermore, throughout the course of the proceeding, the Commissioner and FCAC staff maintain their separation and do not engage in discussions about the proceedings outside of the process described in the Guidelines for Adjudicative Process.

• Guidelines for Adjudicative Process

The Commissioner has the authority to direct a bank, authorized foreign bank or person who has failed to comply, or who will fail to comply, with a compliance agreement, a consumer provision or Part XIV of the Bank Act to perform an act or refrain from performing an act. The Commissioner may issue the direction or a temporary direction on their own initiative of further to a request made from the Supervision and Enforcement Branch (SEB).

• Guidelines for Commissioner’s Direction

Overview of branches

Secretariat/Office of the Commissioner

• Organization chart for the Secretariat and Office of the Commissioner

The Secretariat/Office of the Commissioner (Secretariat) plays a coordination role for Agency-wide initiatives and organizes the initiatives led by the Commissioner. The Secretariat has also recently taken the responsibility for the development of the Agency’s Business Plan and the Annual Report.

The Secretariat organizes interactions with the Agency’s counterparts and other governmental entities when the Commissioner participates or when they are of a cross-Agency scope. This includes the FCAC’s yearly attendance at the board meetings for the 6 domestic systemically important banks, visits from international representatives, and the visit of the Commissioner and Senior Executives to international and domestic stakeholders, including provincial regulators.

The Secretariat also administers the meeting of the FCAC’s Consumer Protection Advisory Committee, whose members represent the private, non-profit and academic sectors. The Consumer Protection Advisory Committee members provide advice and share insights in support of the FCAC’s consumer protection mandate on priorities and objectives, emerging trends, issues and research and other matters relevant to financial consumers.

Internally, the Secretariat is responsible for the management of the Executive Committee and the Director’s Committee meetings. To fulfill its responsibilities, the Secretariat meets regularly with the Commissioner and the Directors’ Committee Co-Chairs to finalize the agendas, ensures that the meeting runs smoothly and drafts the minutes.

In addition to this, the Secretariat also plays an important role in maintaining the Commissioner’s independence as the Commissioner performs their adjudicative functions, by relying on the Secretariat to administer the proceedings.

Supervision and Enforcement Branch

Research, Policy and Education Branch

Corporate Services Branch

Human Resources Branch

Public Affairs Branch

Legal Services Branch

Stakeholder engagement

Ecosystem infographic

Stakeholder engagement is a shared responsibility across FCAC; however, Public Affairs plays an important role in coordinating, tracking and reporting on stakeholder interactions.

FCAC's Stakeholder Ecosystem infographic provides an overview of the various organizations that FCAC engages with to advance its Strategic Goals and Business Plan initiatives.

Financial literacy networks

Public Affairs leads the financial literacy networks. Chaired by the Assistant Commissioner of Public Affairs, FCAC hosts 2 annual meetings and maintains relationships throughout the year with hundreds of network member organizations from across the country.

The Agency liaises regularly with network members, and shares and promotes resources and best practices from FCAC and members to advance financial literacy in Canada.

For information on FCAC’s committees and networks, please refer to FCAC's partners and collaborators.

Consumer Protection Advisory Committee

The Consumer Protection Advisory Committee (CPAC) provides guidance and advice to the Commissioner in carrying out the Agency’s financial consumer protection mandate.

Members provide insights that may inform FCAC’s supervision work, research initiatives and development of consumer education material. Members also share their perspectives on marketplace trends, the delivery of financial services, consumer needs and the impact of the evolving nature of the sector on Canadians. Information gathered from Consumer Protection Advisory Committee meetings will inform FCAC’s policy analysis.

CPAC members represent the private, non-profit and academic sectors. Members are selected to serve for a  1–5-year term (including renewals) following a periodic application process. All have significant experience in promoting financial consumer protection or conducting consumer protection research. Members extend FCAC’s reach to a wide range of audiences, including seniors, Indigenous Peoples, newcomers, youth and low-income Canadians.

• CPAC Terms of Reference
• CPAC membership
• CPAC Minutes
• Annual Report 2020-2022
• Annual Report 2022-2023
• Annual Report 2023-2024

Bank board meetings

Every year, as part of FCAC’s oversight of federally regulated financial institutions, the Commissioner, the Deputy Commissioner, Supervision and Enforcement and the Deputy Commissioner, Research, Policy and Education meet with the board committees of the 6 domestic systemically important banks. Bank board committees are responsible for overseeing the procedures related to consumer provisions, as required by the Bank Act.

In advance of meetings with board committees, the Agency has preparatory meetings with the chairs of the committees. Meetings may also take place with the bank President and CEO, at their request.

• 2024 BNC Meeting
• 2024 CIBC Meeting
• 2024 BNS Meeting
• 2024 BMO Meeting
• 2024 RBC Meeting
• 2024 TD Meeting

Canadian Bankers Association

The Canadian Bankers Association is a membership representing more than 60 domestic and foreign banks in Canada. It works with provincial and federal governments, business associations and consumer groups to share the perspectives of its members.

• Member banks

FCAC has regularly scheduled quarterly meetings with the President and CEO of the Canadian Bankers Association and also presents yearly to its Board of Directors as part of the presentations to the 6 domestic systemically important banks.

• CBA Chair biography
• CBA Executive Leadership Team

Key contacts – Biographies

• Bank of Montreal Board of Directors and CEO: Corporate Governance | Board of Directors (bmo.com)
• Batstone, Tashia – CEO, FP Canada: Tashia Batstone, MBA, FCPA, FCA, ICD.D (fpcanada.ca)
• BC Financial Services Authority Executives: Our Leadership | BCFSA
• Brazeau, Julien – Associate Assistant Deputy Minister Financial Sector Policy Branch: Julien Brazeau, Finance Canada
• Canada Deposit Insurance Corporation Board of Directors: Board of directors – CDIC
• Canada Deposit Insurance Corporation Management: Management team – CDIC
• Canadian Securities Administrators provincial representatives: Canadian Securities Administrators (securities-administrators.ca)
• Cheop, David – Vice-Chair of the Canadian Securities Administrators and Chair of the Manitoba Securities Commission: Manitoba – Canadian Securities Administrators (securities-administrators.ca)
• De Laurentiis, Joanne – Chair, Financial Services Regulatory Authority of Ontario: Joanne De Laurentiis | Financial Services Regulatory Authority of Ontario (fsrao.ca)
• Dodig, Victor – CEO, Canadian Imperial Bank of Commerce: Victor G. Dodig | Executive Team | CIBC
• FAIR Canada Executives: About Us – FAIR Canada
• Ferreira, Laurent – CEO, National Bank of Canada: bio-ferreira-en.pdf (bnc.ca)
• Forbes, Chris – Deputy Minister: Chris Forbes, Deputy Minister Department of Finance - Canada.ca
• Freeland, Honourable Chrystia – Minister: The Honourable Chrystia Freeland | Deputy Prime Minister of Canada (pm.gc.ca)
• Hawkins, Susan – CEO, Payments Canada: Susan Hawkins | Payments
• Johnson, Grahame – Assistant Deputy Minister Financial Sector Policy Branch: Grahame Johnson - Finance Canada
• Leong, Brenda – CEO, British Columbia Securities Commission: British Columbia - Canadian Securities Administrators (securities-administrators.ca)
• MacGibbon, Alan – Board Chair, Toronto-Dominion Bank: Alan N. MacGibbon - TD
• Macklem, Tiff – Governor, Bank of Canada: Tiff Macklem - Bank of Canada
• Magidson, Stan – Chair of the Canadian Securities Administrators and CEO of Alberta Securities Commission: Alberta – Canadian Securities Administrators (securities-administrators.ca)
• Masrani, Bharat, CEO, Toronto-Dominion Bank: Bharat Masrani - TD
• Office of the Superintendent of Financial Institutions Management: Executive biographies - Office of the Superintendent of Financial Institutions (osfi-bsif.gc.ca)
• Ombudsman for Banking Services and Investments Board members: Board of Directors – OBSI
• Ombudsman for Banking Services and Investments Management: Staff – OBSI
• Ouellet, Yves – CEO, Autorité des marchés financiers: Yves Ouellet - President and CEO | AMF (lautorite.qc.ca)
• Paré, Robert – Board Chair, National Bank of Canada: bio-pare-en.pdf (nbc.ca)
• Parquet, Sarah – CEO, Financial Transactions and Reports Analysis Centre of Canada (FINTRAC): Director and Chief Executive Officer of FINTRAC (canada.ca)
• Power, Stephen – Interim CEO, Financial Services Regulatory Authority of Ontario: Stephen Power | Financial Services Regulatory Authority of Ontario (fsrao.ca)
• Prosper Canada Management: Senior Management Team - Prosper Canada
• Regent, Aaron W. – Board Chair, Scotiabank: Aaron W. Regent (scotiabank.com)
• Rogers, Carolyn – Senior Deputy Governor, Bank of Canada: Carolyn Rogers - Bank of Canada
• Royal Bank of Canada Board of Directors and CEO: Corporate Governance – RBC
• Stevenson, Katharine B. – Board Chair, Canadian Imperial Bank of Commerce: Katharine B. Stevenson | CIBC
• Thomson, Scott – CEO, Scotiabank: Scott Thomson (scotiabank.com)
• Vingoe, D. Grant – CEO, Ontario Securities Commission: Ontario - Canadian Securities Administrators (securities-administrators.ca)
• Volk, Coleen – CEO, Canada Mortgage and Housing Corporation: Coleen Volk | CMHC (cmhc-schl.gc.ca)