Guidelines

Guidelines establish practices that the Financial Consumer Agency of Canada (FCAC) expects regulated entities to incorporate within their business operations. They are intended to assist regulated entities in complying with market conduct obligations stemming from legislation, regulations, codes of conduct and public commitments. The guideline development process includes public consultations. 

Notices: Financial Consumer Protection Framework

Updates to the Code of Conduct for the Payment Card Industry in Canada

Financial Consumer Protection Framework

The new Financial Consumer Protection Framework (the Framework) in the Bank Act and the Financial Consumer Protection Framework Regulations (collectively: “the Framework Requirements”) come into force on June 30, 2022. The Framework Requirements apply to banks, authorized foreign banks and federal credit unions. Certain guidelines will be reviewed, including for purposes of reflecting the Framework Requirements, and will be reissued in due course as is appropriate. Starting June 30, 2022, the affected guidelines are to be read by banks, authorized foreign banks and federal credit unions in conjunction with, and subject to, the Framework Requirements.  If there is any inconsistency between the Framework Requirements and the below guidelines relating to banks, authorized foreign banks and federal credit unions and their conduct post June 30, 2022, the Framework Requirements prevail.

Updates to the Code of Conduct for the Payment Card Industry in Canada

The Code of Conduct for the Payment Card Industry in Canada (the Code) that applies to credit and debit card networks and their participants, previously, the Code of Conduct for the Credit and Debit Card Industry in Canada, has been revised. Most elements of the Code take effect on October 30, 2024. The balance of elements will come into force on April 30, 2025. FCAC is in the process of reviewing guidelines to reflect the revisions. Please refer to the individual guideline page for further information. If there is any inconsistency between the requirements in the Code and those in the guidelines below, requirements in the Code will prevail. 

Archived guidelines

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