FCAC Guidelines

This section of the website presents the FCAC Guidelines—that is, explanations of issues pertaining to acts, regulations and related policies, and how the Financial Consumer Agency of Canada (FCAC) intends to apply them. While a FCAC's interpretation in a publication or a guideline document may provide insight, it is not a substitute for the law. It will be of interest to regulated entities (RE) wishing to follow industry guidelines.

The FCAC has prepared the following documents to help stakeholders interpret what is required to meet the acts, regulations, voluntary codes of conduct, public commitments and related policies. The documents describe the FCAC’s position on issues and subjects of interest to financial entities.

• CG-1 Disclosure on opening a deposit account
  Posted on: November 2007   
  Repealed on: July 1 2014
• CG-2 Access to Basic Banking Services Regulations: Refusal to open an account
  Posted on: July 2007
• CG-3 Clear language and presentation principles and guidelines for the industry
  Posted on: October 2009
• CG-4 Information box examples for the Cost of Borrowing Regulations
  Posted on: October 2009
• CG-5 Consent for increases in credit limits
  Posted on: May 2011
• CG-6 Online and other electronic credit card applications and information boxes
  Posted on: September 2011
• CG-7 Ninety days' notice of fee increases or the introduction of a new fee
  Posted on: October 2011
• CG-8 Mortgage prepayment penalty disclosure
  Posted on: March 2012
  August 2012: CG-8 has been repealed and replaced by CG-9
• CG-9 Mortgage prepayment penalty disclosure
  Posted on: August 2012
• CG-10 Increased disclosure and cancellation of contracts without penalty
  Posted on: February 2013
  Amended in July 2016
  • Previous version of CG-10​
• CG-11 Branch closure meeting rules
  Posted on: February 2013
• CG-12 Internal dispute resolution
  Posted on: April 2013
• CG-13 Application guide for external complaint bodies​
  Posted on: April 2013
  Modified on February 9, 2016, to include frequently asked questions
• CG-14 Branch closure guidance – Pre-closure consultation process​
  Posted on: January 2016
• CG-15 Information summary box examples—Credit and debit card code​
  Posted on: July 2016
• ​​CG-16 Fee disclosure box—Credit and debit card code
  ​​Posted on: July 2016​​​​​​​​​​​​