Financial rights and responsibilities
Financial rights and responsibilities
Your rights and responsibilities when dealing with financial institutions.
Services and information
Banking: know your rights
Opening a bank account, cashing cheques, account fee increases, joint accounts and more.
Filing a complaint about financial products and services
The steps for making a complaint to a bank or other federally regulated financial institution.
Prohibited conduct of banks
Know your rights regarding undue pressure, coercion and certain banking practices.
Mortgages: know your rights
Applying for a mortgage, making prepayments, renewing your mortgage and more.
Credit and loans: know your rights
Understanding the terms and conditions of loans, lines of credit and more.
Credit cards: know your rights
Applying for a credit card, changes to your credit card agreement, interest-free grace periods and more.
Protection against unauthorized transactions
How you're protected if someone uses your credit or debit card without your permission.
Savings and investments: know your rights
Your rights as an investor in registered savings plans or other investment products.
Express consent for financial products and services
Your rights, what financial institutions must tell you and why it's important.
Clear disclosure in your financial documents
Your right to receive financial documents in language that is clear and not misleading.
Receiving financial information electronically
Your rights and responsibilities when choosing to receive financial information in electronic format.
Prepaid cards: know your rights
Your right to information about fees, expiry dates, what has to appear on the card and more.
Protection for bank customers
New and enhanced protections when dealing with your bank.
Electronic alerts: know your rights
Know when banks must send electronic alerts, their content and how to avoid fees.