Services and information
The steps for making a complaint to a bank or other federally regulated financial institution.
Opening a bank account, cashing cheques, account fee increases, joint bank accounts and more.
Understanding the terms and conditions of loans, lines of credit and more.
Applying for a credit card, changes to your credit card agreement, interest-free grace periods and more.
Your rights as an investor in registered savings plans or other investment products.
Applying for a mortgage, making prepayments, renewing your mortgage and more.
Your rights and responsibilities when choosing to receive financial documents in electronic format.
Your right to information about fees, expiry dates, what has to appear on the card and more.
Your right to information before and after you consent to an optional product or service.
Your rights when being solicited to buy additional products or services from a bank.
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Your right to receive financial documents in language that is clear and not misleading.
What small and medium-sized businesses can expect when dealing with a bank.
How you’re protected if someone uses your credit or debit card without your permission.
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