Financial rights and responsibilities
Services and information
Applying for a mortgage, making prepayments, renewing your mortgage and more.
Understanding the terms and conditions of loans, lines of credit and more.
Applying for a credit card, changes to your credit card agreement, interest-free grace periods and more.
New and enhanced protections when dealing with your bank.
The steps for making a complaint to a bank or other federally regulated financial institution.
Opening a bank account, cashing cheques, account fee increases, joint accounts and more.
Your rights as an investor in registered savings plans or other investment products.
Your rights and responsibilities when choosing to receive financial information in electronic format.
Your right to information about fees, expiry dates, what has to appear on the card and more.
Your rights, what financial institutions must tell you and why it's important.
Protection against undue pressure, false and misleading information and more.
Your right to receive financial documents in language that is clear and not misleading.
How you're protected if someone uses your credit or debit card without your permission.
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