Appendix H – Subordinate Remission Policy for Temporary Resident Permit
H1.1 Context
This policy outlines the remission requirements specific to the Temporary Resident Permit application fee. A remission entitles the client to receive a partial reimbursement of the fee paid when Immigration, Refugees and Citizenship Canada (IRCC) determines the service standard was not met.
H1.2 Purpose
The purpose of this policy is to:
- explain Temporary Resident Permit application service standards;
- identify situations that will be excluded from the remission eligibility;
- outline the remission scale for Temporary Resident Permit application fee; and
- explain the remission process.
This document is to be read together with the IRCC Departmental Remission Policy in accordance with the Service Fees Act.
H1.3 Policy Effective Date
This policy takes effect on December 1, 2023.
H1.4 Affected Fees
This policy applies to the Temporary Resident Permit application fee.
H1.5 Service Standard
The Temporary Resident Permit (TRP) application fee service standard indicates the level of service clients can expect to receive under normal circumstances.
When the client submits all required documents and applicable fees are paid, IRCC will create the file in its case management system. IRCC will have 30 calendar days to send an acknowledgement of processing (AOP) letter confirming that the application has been created in IRCC’s case management system and is ready to be processed.
In cases where the service standard is not met by IRCC, the client will be reimbursed a portion of the fee paid as detailed in section X1.7.
H1.6 Remission Eligibility and Exclusions
The client may be eligible to receive a reimbursement in accordance with section 7 of the Service Fees Act when the service standard is not met. The client is not eligible for a reimbursement if the following conditions apply:
- the application is incomplete, i.e. all related fees, supporting documents and information are not included for final decision;
- the application is reopened, withdrawn or cancelled at any stage of processing;
- the application fee was exempted from collection;
- the application is expedited for special situations (i.e. vulnerable clients);
- the final decision is made on the application within the service standard of 30 calendar days following the creation of the file in the case management system (i.e. client didn’t receive an AOP letter but did receive a decision letter within the 30 calendar days of their file being created in the case management system); or,
- the application is affected by situations beyond the control of IRCC, including:
- unusual or exceptional circumstances that may impact regular operations;
- unforeseen system disruptions and/or failures;
- emergency situations such as natural disasters resulting in loss of staff or loss of facility (partial or complete);
- any other similar exceptional circumstances.
Departmental exclusions can also be found in the Departmental Remission Policy, which should be read together with this document.
H1.7 Remission Rules
H1.7.1 Reimbursement Calculation Methodology for the Temporary Resident Permit application fee
The reimbursement will be calculated based on the proportion that IRCC determines the service standard was not met. The client may be entitled to a partial reimbursement of either 25% or 50% of the Temporary Resident Permit application fee paid.
The proportion of the reimbursement will correspond to the following two tiers:
Days over service standard | Reimbursement percentage |
---|---|
1 – 30 calendar days beyond service standard | 25% of fee paid |
31+ calendar days beyond service standard | 50% of fee paid |
For example, if the AOP letter is sent between 1 – 30 calendar days beyond the service standard of 30 days, the client would be reimbursed 25% of the fee paid. If the AOP letter is sent 31 or more calendar days beyond the service standard of 30 days, the client would be reimbursed 50% of the fee paid.
H1.8 Remission Process
The Department will automatically issue remissions in accordance with the Service Fees Act and the Directive on Charging and Special Financial Authorities. Remissions will be completed regularly throughout the year. All remissions will be completed before July 1 of the following fiscal year. A fiscal year runs from April 1 to March 31.
Clients who may be entitled to a remission are not required to apply for one. All applications and service standards are monitored by the office responsible for processing the application. Clients will be informed via letter if the service standard was not met and a remission will be initiated by IRCC.
The fee remission will be issued to the client based on the latest contact information provided to IRCC.
H1.9 Enquiries
Enquiries on remission eligibility or this subordinate remission policy should be directed to Client Support Centre by calling 1-888-242-2100 or using the web form.
H1.10 References
Legislation
Related policy instruments
Page details
- Date modified: