Resettlement Assistance Program and Case Management Services for Government-Assisted Refugees and other Vulnerable Newcomers: Funding guidelines

Deadline: August 20, 2021 5:00 p.m. PDT

On this page

Foreword

Call for Proposals 2021 - Resettlement Assistance Program and Case Management Services for Government-Assisted Refugees (GARs) and other Vulnerable Newcomers under the Settlement Program

Immigration, Refugees and Citizenship Canada (IRCC) administers the Settlement Program and Resettlement Assistance Program to help newcomers settle and adapt to life in Canada, setting them on a path to integration and full citizenship. Through these programs, IRCC works with many partners to deliver a set of ongoing high-quality services to newcomers.

The purpose of this Call for Proposals (CFP) is to support the implementation of the Immigration Levels Plan 2021-2023 by building the capacity of communities to resettle GARs and vulnerable newcomers by (1) establishing new Resettlement Assistance Program (RAP) Service Provider Organizations (SPOs) in communities identified in this document (RAP funding stream), and (2) supporting the delivery of Settlement Program services using a Case Management approach for GARs and other vulnerable newcomer clients in communities identified in this document (Settlement funding stream).

Funding for recommended projects will commence in early 2022 and will be eligible for a duration of just under three and a half years, ending no later than March 31, 2025. Applicants may apply to receive funding under the Settlement and/or Resettlement Assistance Programs but must submit separate applications for each program. Applicants who are submitting proposals to become a RAP SPO must apply to the Resettlement Assistance Program and either:

  1. Also apply to the Settlement Program to deliver Case Management services, if they do not already deliver these services, or
  2. Partner with an existing Case Management services provider in their community, or
  3. Be willing to partner with an organization chosen through this CFP to deliver Case Management in their community.

To be considered for funding through this process, applicants must be proposing to deliver services in the communities listed in section 1.1.2 Immediate and Essential Services – Locations for the Resettlement Assistance Program, or section 2.3 Locations for new Case Management services for the Settlement Program.

Projects proposing services outside of these communities will not be considered for funding.

These Funding Guidelines are a tool to help applicants develop their proposal(s). All applicants are responsible for reading the Funding Guidelines in full.

1. Resettlement Funding Stream - Applications for Resettlement Assistance Program Services

1.1 Resettlement Assistance Program

The Resettlement Assistance Program is a funding program operating in all provinces outside of Quebec that support Government-Assisted Refugees (GARs) and other eligible clients upon arrival in Canada by providing them with direct financial support and by funding service provider organizations to deliver immediate and essential services. This includes the provision of temporary accommodation and assistance finding permanent housing, orientation to life in Canada, and registration and referrals to other government and community services.

Through this CFP, IRCC is inviting eligible applicants to submit applications to deliver immediate and essential Resettlement Assistance Program services in support of refugee resettlement in selected communities identified by the Department (See 1.1.2 Immediate and Essential Services - Locations).

To support IRCC’s commitment to build the vitality of Francophone Minority Communities, the Department welcomes applications received from Francophone Footnote 1 service providers. Preference will be given to Francophone service providers in the communities identified in New Brunswick.

To be considered for Resettlement Assistance Program funding, a project must meet the following criteria as defined further in this section:

To ensure there are Case Management services in all new RAP SPO communities, applicants who are submitting proposals to become a RAP SPO must apply to the Resettlement Assistance Program AND either 1) also apply to the Settlement Program to deliver Case Management services if they do not already deliver these services or 2) demonstrate how they will partner with an existing Case Management services provider in their community or 3) indicate they are willing to partner with an organization chosen through this CFP to deliver Case Management services in their community. Specific instructions are provided in Annex B “Tailoring Input in the Grants and Contributions System for the RAP Funding Process”.

For applicants who do not have previous experience delivering RAP services and are applying to become a RAP SPO, a ramp-up period of several months to reach full RAP service delivery capacity is expected. A partnership with an experienced RAP SPO for mentorship purposes and to gain the necessary expertise is strongly encouraged.

1.1.1 Immediate and Essential Services – Description

Immediate and Essential Services is the direct delivery of timely, effective and client-focused resettlement assistance programming during the first four to six weeks following a client’s arrival in Canada. To be considered for funding projects must include all activities described below:

For instance, Canadian life skills training is delivered to high needs Resettlement Assistance Program clients, who may require more guidance and support in order to become independent, even after receiving the basic suite of Resettlement Assistance Program services. It is provided to them after they have moved into their permanent accommodation. This intensive, short-term training and support is meant to build on clients’ current skill sets, and assist them in acquiring the specific knowledge and skills required for living in Canada.

All Resettlement Assistance Program clients also need to be adequately informed about the availability of settlement services, and broader-based community services in French or in English, as well as the possibility of settling in French or in English in Canada. Orientation on this topic should be delivered by, or in collaboration with, local Francophone or Acadian community organizations or service providers and could cover availability of services in French in the community such as health services, local Francophone schools and school boards, and Francophone and /or Acadian community centres, etc. Once informed and if interested in receiving RAP, settlement, or broader-based community services in French or in English, clients must be referred accordingly, depending on the availability of services in the community.

LGBTQ2 (Lesbian, Gay, Bisexual, Transgender, Queer, Two-Spirit) clients also need to be adequately informed about the possibility of settling in Canada as a member of local LGBTQ2 communities. Clients should be referred or connected, whenever possible, to different aspects of the local LGBTQ2 community, including organizations that are adequately tooled to provide psychosocial support to this clientele. Ideally, initial information on this topic should be delivered by, or in collaboration with, members of the local LGBTQ2 community.

All the immediate and essential services noted above should be culturally appropriate, gender-sensitive and delivered either in the client’s own language or with appropriate interpretation services.

1.1.2 Immediate and Essential Services - Locations

The Department is looking to expand the number of communities in which it funds the delivery of RAP services. We are targeting communities where there is an existing need for RAP services and where indicators suggest that GARs will successfully settle and integrate. Your application for the delivery of RAP services must propose services in one of the communities below in order to be considered for funding. Only proposals for the communities listed below will be considered for funding.

British Columbia
Surrey
Abbotsford
Kelowna
Nanaimo

Alberta
Grande Prairie
Fort McMurray

Manitoba
Neepawa
Winkler

For the province of New Brunswick, in support of Official Language Minority Communities, the Department is looking to expand its Resettlement Assistance Program (RAP) services specifically to include service provision to French-speaking clients in the communities listed below. Preference will be given to Francophone organizations.

New Brunswick
Edmundston
Bathurst

1.2 Resettlement Assistance Program Outcomes

To receive funding, applicants must detail how their project(s) align with the Immediate and Intermediate Outcomes below: 

Immediate Outcomes

Intermediate Outcome

1.3 Eligible Clients

Resettlement Assistance Program funding is intended to support services to the following clients:

Privately Sponsored Refugees (PSRs) and Blended Visa Office-Referred Refugees (BVORs) typically only receive limited port of entry services.

1.4 Applicant Eligibility Criteria to Apply for Funding

Applications for Resettlement Assistance Program funding will be accepted from:

For contribution agreements with international organizations and provincial governments, the approval of an order-in-council may be required.

To be eligible, applicants must also meet the following:

1.5 Organizational and Community Capacity

Preference may be given to organizations who meet the following asset criteria for the delivery of Resettlement Assistance Program services. In their applications, organizations applying to deliver the Resettlement Assistance Program can demonstrate that they have, or are actively working towards having, the following in place: 

2. Settlement Funding Stream - Applications for Case Management Services for Government-Assisted Refugees and Other Vulnerable Newcomers

Settlement Program services are instrumental in helping refugees and newcomers to: improve their language ability; acquire knowledge about living and working in Canada; form meaningful connections in their communities; prepare for and successfully integrate into the labour market; and, most fundamentally, develop a sense of belonging in Canada.

Through this CFP, the Department is looking to fund Case Management services for Government Assisted Refugees (GARs) and other vulnerable clients (for example: victims of gender based violence, disadvantaged youth, LGBTQ2, etc.) in GAR-receiving communities where they do not currently exist (See 2.3 Locations for new Case Management Services).

To be considered for Settlement Program funding for Case Management services, a project must meet the following criteria as defined further in this section:

To support IRCC’s commitment to build the vitality of Francophone Minority Communities, the Department welcomes applications received from Francophone Footnote 1 service provider organizations. Preference will be given to Francophone service providers in the communities identified in New Brunswick.

2.1 Case Management Services - Description

Case Management refers to a comprehensive approach to supporting the settlement of GARs and other high needs and vulnerable newcomers ((for example: victims of gender based violence, disadvantaged youth, LGBTQ2, etc.) facing multiple and complex barriers to integrate, typically provided during a client’s first 12-18 months in Canada. The approach generally involves the following activities: a comprehensive needs and assets assessment and settlement plan with followed referrals, regular monitoring of progress and check-ins at set intervals, as well as the provision of personalized and intensive supports, based on client needs.

Case Management assists newcomers who need significant intervention and support in building their capacity to independently access and navigate Settlement and mainstream services to facilitate integration and encourage independence.

While Government Assisted Refugees are the principle group served by this approach, owing to their unique group profile and particular resettlement needs, other vulnerable newcomers (for example: victims of gender based violence, disadvantaged youth, LGBTQ2, etc.) clients may also be served by this approach.

2.2 Case Management Activities

Under the Settlement Program architecture, Case Management is considered a customized approach to delivering a group of activities spread across several Settlement Program categories (called base services in the Grants and Contributions System (GCS) Partner Portal), namely Needs and Assets Assessment and Referral Services (NAARS), Information and Orientation, and Community Connections. In addition to these activities, clients receiving case management services may also be offered Support Services which are designed to reduce barriers and facilitate equitable access to Settlement Program services.nbsp;

Applicants must include activities from the three base services described below.

Eligible Case Management activities under NAARS (examples are not exhaustive)

A comprehensive assessment of needs and determination of level of need against factors that pose barriers to settlement and integration if left unaddressed, such as:

In addition to the factors above, under the Case Management approach, the assessment may also address the level of need for other mainstream settlement services such as language training, employment supports and education.

NAARS Description: Assessment services should recognize and reflect both the needs and assets Footnote 2 a newcomer brings with them. Assessments should result in timely and effective referrals to programming, offered in the client’s official language of preference within their chosen community. Assessments should evolve with the client as they move toward full integration. Consistent with the focus on partnerships, priority should be placed on referrals based on need and client service.

Eligible Case Management activities under Information and Orientation (examples are not exhaustive)

Information and Orientation Services Description: Knowledge of life in Canada is essential to full settlement and integration, including becoming a Canadian citizen. IRCC supports programming that emphasizes collaboration amongst stakeholders, and incorporates the perspectives of newcomers, Canadians, and Indigenous peoples, and provides clients with a well-rounded understanding of life in Canada and within their community.

Eligible Case Management activities under Community Connections (examples are not exhaustive)

Community Connection description: Community Connections programming builds bridges between newcomers and host communities, creating meaningful relationships and understanding among newcomers and Canadians, including Indigenous peoples, with the aim of creating a welcoming environment, enhancing a sense of belonging, social cohesion, employment readiness, and informal language learning. Activities that promote social integration and well-being are encouraged, as well as those that provide opportunities for newcomers to integrate and contribute to their new community (e.g. volunteering), and serve in leadership roles.

Applicants may also reference Support Services in their proposal

Eligible Support Services that may be offered to clients to facilitate their access to case management services

Support Services Description: Individual newcomers have had unique life experiences and face unique obstacles. Support services are designed to eliminate barriers and ensure equitable access to all IRCC settlement services. IRCC supports collaborative efforts between service providers and the community at large as a means of providing the best supports for service access (e.g., child care; translation and interpretation services; transportation support; short-term counselling Footnote 3 ; accessibility supports for clients with mobility limitations and disabilities).

2.3 Locations for new Case Management services

The Department is looking to fund Case Management services in GAR-servicing communities where they do not currently exist. Your application for the delivery of Case Management services must propose these services in one or more of the communities below in order to be considered for funding. only Services within these communities will be considered for funding.

British Columbia

Saskatchewan:

Alberta

Manitoba

Ontario

For the province of New Brunswick, in support of Official Language Minority Communities, the Department is looking to expand services specifically to include service provision to French-speaking in the communities listed below. Preference will be given to Francophone organizations.

New Brunswick

2.4 Eligible Clients

Only the following persons are eligible to receive settlement services:

Additional Information:

Restrictions:

2.5 Eligible Applicants for funding

For settlement services, eligible applicants are:

Restrictions:

For contribution agreements with international organizations and provincial governments, the approval of an order-in-council may be required.

To be eligible, applicants must also meet the following:

2.6 Organizational and Community Capacity

Preference may be given to organizations who meet the following asset criteria for the delivery of Case Management services. In their applications, organizations applying to deliver Case Management services can demonstrate that they have, or are actively working towards having, the following in place:

For applicants in Manitoba, Saskatchewan and Alberta (Prairies and Northern Region)

2.7 Settlement Program Outcomes

Based on the core Principles, your application will need to identify one or more of the Settlement Program immediate and intermediate outcomes described below and demonstrate how your project aligns with and supports the selected Program outcomes.

Once projects are funded, outputs are collected in an online system called the Immigration Contribution Agreement Reporting Environment (iCARE). This system tracks the number of clients and services provided and the service type. This also allows for measurement of outcomes as Immigration Contribution Agreement Reporting Environment information is linked to IRCC’s annual Client Outcome Survey.

The indicators listed below are mandatory measures that projects must collect and report on. Organizations are welcome to identify and work towards additional outcomes, but these must be in addition to the mandatory indicators listed here.

The indicators listed below are mandatory measures that projects must collect and report on. Organizations are welcome to identify and work towards additional outcomes, but these must be in addition to the mandatory indicators listed here.

2.7.1 Immediate Outcomes

Applications must address at least one Immediate Outcome. The Settlement Program’s immediate outcomes should occur within the first year of providing services. In all cases, when describing the outcome, show how it is relevant to your clients.

Immediate Outcome 1: Access to IRCC-funded settlement services is facilitated

IRCC measures this outcome using the following indicators:

  • Number and percentage of clients using support services, by settlement service
  • Number and percentage of clients who identified a support service need and received that support service(s)
  • Number and percentage of clients put on a waitlist for a settlement service due to lack of support service(s)
  • Number and percentage of clients who indicated the support services they received met their needs
  • Number and percentage of clients who received services in their official language of preference
  • Number and percentage of clients who indicated challenges getting services they needed due to lack of support services

IRCC aims to remove barriers to accessing settlement services by providing support services, such as care for newcomer children, interpretation or translation services, transportation, short-term counselling or provisions for clients with disabilities.

Your application should describe:

  • How support services included in the proposal will facilitate access to settlement services for clients; with a variety of support needs;
  • How you will measure the achievement of this outcome by your clients; and
  • Any partnerships that will support the achievement of this outcome.
Immediate Outcome 2: Increase understanding of client settlement needs and appropriate linkages to other services

IRCC measures this outcome using the following indicators:

  • Number and percentage of clients who identified needs (by type of need)
  • Number and percentage of clients who received a settlement plan
  • Number and percentage of clients who received a referral as a result of a Language Assessment
  • Number and percentage of clients receiving referrals/ linkages by topic
  • Alignment of identified needs, referrals and services received
  • Number and percentage of clients who indicated referrals helped address their needs

IRCC aims to understand clients’ needs and assets and ensure that clients receive or are referred to the most appropriate internal or external services. 

Your application should describe how you will:

  • Ensure that clients’ needs are identified;
  • Ensure that clients who would like to be served by Francophone organizations will be connected to those organizations;
  • Develop linkages with local organizations to help you provide appropriate client referrals;
  • Provide effective referrals to programs in your organization, other IRCC-funded organizations, and non-IRCC funded services; and
  • Measure the achievement of this outcome.
Immediate Outcome 3: Clients increase knowledge of life in Canada

IRCC measures this outcome using the following indicators:

  • Number and percentage of clients receiving information, by topic
  • Percentage of information clients who indicated that their knowledge of life in Canada changed as a result of IRCC-funded services, by topic and overall

IRCC aims to help clients by providing them with information about Canada on a variety of topics, such as educational opportunities in Canada, transportation, finance management, rights and responsibilities and knowledge about their community, including assisting French-speaking clients to learn about Francophone minority communities. Services help clients develop the knowledge they need to integrate as well as prepare for Canadian citizenship.

Your application should describe:

  • How the activities/services included in your application will increase newcomers’ knowledge on a variety of topics;
  • How you will measure the achievement of this outcome by your clients; and
  • Any local partnerships that will be helpful in supporting the achievement of this outcome.
Immediate Outcome 4: Clients increase their participation in communities and social networks

IRCC measures this outcome using the following indicators:

  • Number and percentage of clients receiving Community Connections services by type and main focus
  • Number and percentage of community connections clients who indicate they have participated in at least one type of organization once or twice a year
  • Percentage of community connections clients who indicate that they increased their social network as a result of participation in IRCC-funded services

IRCC aims to support newcomers to build connections to the communities where they settle, to develop connections to organizations and increase their social networks. This aims to develop newcomers’ social capital, which is crucial for increasing the potential of success in their new society.

Your application should describe:

  • How the activities/services included in your application will improve clients’ participation in local communities or strengthen their social networks;
  • How you will measure the achievement of this outcome by your clients; and
  • Any partnerships that will support the achievement of this outcome, including involvement of volunteers.

2.7.2 Intermediate Outcomes

Applications must also address at least one Intermediate Outcome.

The intermediate outcomes of the Settlement Program focus on the adaptation stage of the integration continuum and have a time period of between one and five years from the time a client first accessed an IRCC-funded service.

In your application, identify at least one of the intermediate outcomes and describe the following:

The description of Settlement Program intermediate outcomes and corresponding indicators provided below is meant to facilitate your application development. For your information, the data to measure these indicators is collected through IRCC’s annual Client Outcome Survey. You must align your indicators with those included in the description. You may choose additional indicators to measure progress against outcomes. Any of the project Immediate Outcomes may lead to any of the Intermediate Outcomes.

Intermediate Outcome 1: Clients access services that meet their needs

For your information, IRCC measures this outcome using the following indicators:

  • Number and percentage of clients who indicated the support services they received met their needs
  • Number and percentage of clients who indicated challenges getting services they needed due to lack of support services
  • Number and percentage of clients who received services in their official language of preference
  • Alignment of identified needs, referrals and services received
  • Number and percentage of clients who indicated referrals received helped address their needs

Through the Settlement Program, clients are provided with a variety of services to address their needs by service provider organizations or their partners through referrals. IRCC is interested to know if the services provided met the needs specified by the client. This includes provision of services in clients’ preferred official language.

Your application should describe:

  • The indicators you will use to measure if services or referrals provided were helpful to the clients in addressing their needs; and
  • A strategy for reaching clients in the 1-5 year timeframe since first receiving IRCC-funded settlement services.
Intermediate Outcome 2: Clients make informed decisions about life in Canada

For your information, IRCC measures this outcome using the following indicators:

  • Percentage of clients who indicate they are comfortable making informed decisions about life in Canada, by topic

As clients gain knowledge about Canada, they are empowered to make independent decisions in a variety of areas of their life, for instance enrolling their children in schools, pursuing education, addressing emergencies, conducting their own financial management activities.

Your application should describe:

  • The indicators you’ll use to measure clients’ ability to make ongoing independent decisions in a variety of areas; and
  • A strategy for reaching clients in the 1-5 year timeframe since first receiving IRCC-funded settlement services.
Intermediate Outcome 3: Clients participate in the Canadian labour market

For your information, IRCC measures this outcome using the following indicators:

  • Number and percentage of clients by employment status (as indicated by client) (working, have worked but not currently, looking for work)
  • Incidence of employment earnings for clients for years 1 through 5 since landing

IRCC aims to facilitate newcomers’ participation in the labour market, including creating self-employment opportunities, to help clients contribute to the Canadian economy and achieve a good standard of living. Labour market participation may include working, looking for work as well as pursuing further education to improve clients’ future employment opportunities.

Your application should describe:

  • The indicators you’ll use to measure clients’ labour market participation; and
  • A strategy for reaching clients in the 1-5 year timeframe since first receiving IRCC-funded settlement services.
Intermediate Outcome 4: Clients are connected to communities and institutions

For your information, IRCC measures this outcome using the following indicators:

  • Number and percentage of clients who indicate they have a high degree of trust in public institutions
  • Number and percentage of clients who have a strong sense of belonging (to Canada, province, community, country of origin)
  • Number and percentage of clients who indicate they have friends who can support them

The aim of this outcome is for clients to create social capital to help them cope with new challenges in their new society. It includes having a sense of belonging, including a sense of belonging to Francophone communities, reasonable trust in public institutions so that they feel they can turn toward them in case of need. Clients will create linkages with other newcomers and existing Canadians to increase their community connections.

Your application should describe:

  • The indicators you’ll use to measure clients’ ongoing changes in their independent participation in local organizations, development of their social networks, as well as their sense of belonging to the community, and trust in public institutions; and
  • A strategy for reaching clients in the 1-5 year timeframe since first receiving IRCC-funded settlement services.

3. Applying to this CFP

3.1 Using the GCS Portal

Once you have read through and understood these Funding Guidelines and web tools, you are ready to prepare and submit your application. Submitting your application is a simple three-step process:

  1. Create your Organization ID.

    If you do not yet have a Grants and Contributions System Organization ID, access GCS at https://gcs-ssc.cic.gc.ca/ and click on the “Create an Account” link to set up your account and obtain your Organization ID.

  2. Complete your Settlement and/or Resettlement Assistance Program application form.

    Log into your Grants and Contributions System account and create a new application. Complete each of the seven sections of the application form by responding to the listed questions, and refer to these Funding Guidelines to shape your answer. The seven application sections are as follows:

    • Section 1: Summary
    • Section 2: Goals and Services
    • Section 3: Activities
    • Section 4: Outreach and Outcomes
    • Section 5: Capacity
    • Section 6: Evaluation
    • Section 7: Budget

    In order to submit the application, you must complete all sections, attach all the mandatory documents and approve the Executive Declaration.

When completing your application, please follow instructions outlined in Annex B Tailoring Input in the Grants and Contributions System for the RAP Funding Process and Annex C Tailoring Input in the Grants and Contributions System for the Case Management Funding Process carefully as additional information/instruction is provided for some sections of the application. For each section, GCS also has tutorials with added guidance that you should consult.

  1. Click on “Submit” before August 20, 2021 at 5:00 p.m. PST

    You must click the “Submit” button on your application form before August 20, 2021 at 5:00 p.m. PST deadline, in order for your application to be considered for funding. After submitting, you will not be able to modify your application form.

If you encounter any technical issues while completing the application form in the Grants and Contributions System, you are encouraged to contact the Help Desk at GCS-SSC@cic.gc.ca.

3.2 Mandatory Documents

You must attach certain mandatory documents to your application. Different mandatory documents are required based on your applicant type.

Applications missing mandatory documents will be considered incomplete and will be removed from the process; there will be no follow-up from IRCC to obtain missing information.

Applicant type - Public institutions (such as a school board) and any non-federal levels of government:

Applicant type - Other organizations (including non-profits):

3.3 Considerations

IRCC is under no obligation to fund any application submitted through this CFP or to fund the entire scope or duration of a proposed proposal. If a proposal is selected for possible funding, IRCC will notify the applicant in writing that the application has been approved in principle. Applicants must not assume that their application has been approved-in-principle, until notified by IRCC.

Proposed budgets should be based on a realistic evaluation of expenses required to deliver proposed activities. All applicants should refer to IRCC’s Budget Guidance, located on our Funding Page in the Tools section, for detailed information on eligible and ineligible items. The amount of funding and scope of activities that will be supported by IRCC will be contingent on the satisfactory negotiation of a contribution agreement. Please note that there is separate budget guidance for the Settlement Program and the Resettlement Assistance Program.

Any expenditure incurred prior to the signing of the contribution agreement by IRCC or prior to IRCC’s approved project start date, or any costs related to the preparation of an application, will not be reimbursed.

Note: Successful applicants will be required to comply with Canadian privacy laws such as the applicable federal provincial/territorial privacy and access to information legislation and/or Personal Information Protection and Electronic Documents Act. Applicants will also need to adhere to all physical and electronic security requirements, as stipulated in a signed contribution agreement. See the questions and answers section on our Funding Page for a list of security requirements.

3.4 Webinars

We know Funding Guidelines can raise questions. We want to address any uncertainty you may have. We will be hosting information webinars in both official languages during the application period to provide you with the opportunity to ask IRCC questions relating to this funding process.

Specific dates and times for each webinar can be found on our Funding Page.

3.5 Web Tools

You will find the following tools to assist you as you write your application on the IRCC Funding Page.

General

Settlement Program-specific

Resettlement Assistance Program-specific

4. Application Assessment

All of IRCC programming funded under the Settlement Program follow principles called the core principles. As funding applicants, you are expected to incorporate these principles in the design, implementation and evaluation of your proposed project(s), and articulate how you have done so in your application. A full description of core Principles is available in Annex A.

Below are the overarching assessment criteria, against which applications for RAP and for the Settlement Program will be evaluated. Funding decisions are based on your proposal’s total assessment score, service provider history with IRCC (if applicable), service uniqueness in a given area to avoid duplication, geographic coverage and departmental priorities.

5. Timelines

You have until August 20, 2021 5:00 p.m. PDT to submit your application.

Below is a timeline of the next steps you can expect once your application has been submitted:

Timeline Milestones Date

Acknowledgement

Automatic upon submission

Application Assessment

August – September 2021

Final Funding Decision

November 2021

Contribution Agreement Negotiation

November 2021 – February 2022

Contribution Agreement Signing

February 2022

RAP and Case Management Services CFP 2021 begin

February 2022

Funding decisions are final; there is no appeal process.

Annex A - IRCC Core Principles

IRCC’s core Principles underpin all programming funded under the Settlement Program. As funding applicants, you are expected to incorporate these principles in the design, implementation and evaluation of your proposed project(s), and articulate how you have done so in your application.

Under the Official Languages Act and the Immigration and Refugee Protection Act (IRPA), IRCC also has a responsibility to support the vitality of official language minority communities, satisfy the principle of substantive equality, and adapt its services to meet the needs of the official language minority population.

IRCC’s assessment of your application will take these principles, along with obligations related to official languages into consideration, as outlined below.

Core Principles described below
Text version: Core principles
Client-centered
Programming that is tailored to meet specific client`s profiles. This includes ensuring Francophone services for those who want to live and work in French, and a focus on clients who are vulnerable, marginalized or face barriers.
Outcomes-driven
Programming that is driven by evidence, ensuring the best outcomes, both short and long term, for the client.
Responsive to need
Programming that meets the needs of not only the client, but of society itself, to best integrate newcomers and achieve the shared vision for Settlement and Integration.
Effective use of resources
Programming that is effective and efficient, utilizing partnerships, leveraging shared resources, and developing untapped community assets such as volunteers and local businesses.

Client-Centered

Client-centered programming meets client needs by asking and listening to newcomers, to understand: their circumstances; their needs; their assets; what services are the most useful to them; and, how, when and in what language these services should be provided. Where feasible, services should be accessible at the time and location most effective for the client, including online or mobile ‘locations’. Programming should address barriers that might affect access to services, which can vary by client group. Service provision should also take into account the government-wide commitment to supporting the vitality of Francophone minority communities and official languages. This should include providing services in the official language of the clients’ choice wherever possible, ensuring full awareness of, and referrals to, Francophone organizations.

Outcomes Driven

Outcomes-driven programming is based on evidence and data. It is designed to provide the best outcomes for clients from the beginning to the end of their resettlement and/or settlement journey. It means being able to track both project outputs and measure client outcomes to recognize success in the immediate, intermediate and long term.

Outputs vs. Outcomes

  • Outputs are the result of activities you are proposing to undertake (e.g., number of community connections services rendered, number of clients served).
  • Outcomes are what changed as a result of the delivered outputs (for the client, the community, employers, etc.) (e.g., percentage of community connections clients who indicate that they increased their social networks as a result of participation in IRCC-funded services).
    • Outcomes are defined as immediate (within one year from participating in the service) focused on changes in knowledge, skills, and networks; intermediate (1 to 5 years since participating in services) focused on the use of acquired skills and knowledge to support independent decision making, participation in labour market or in society, and ultimate (beyond 5 years since participating in services) focused on integration within society.

Responsive to Need

Resettlement and settlement programming seeks to meet the needs of as many eligible clients in a community as possible. It also helps host communities strengthen their capacity to welcome and retain newcomers. This includes addressing systemic barriers that hinder the integration of newcomers (including their opportunity to become Canadian citizens), and increasing involvement of specific sectors of the community to support multi-sector involvement in newcomer integration strategies for your geographic area. It also encourages programming that creates meaningful dialogues and connections between newcomers and Canadian citizens, including Indigenous peoples, recognizing that cross-community interactions are an important part of the settlement and integration process for newcomers and their receiving communities. This includes addressing common barriers to citizenship or experiences of exclusion affecting different minority groups, and to identify what members of each community might do to support each other’s inclusion.

There should be a clear need for the project, supported by evidence and data. Project goals should be feasible, with clear links to one or more Settlement base services and Customized services. Programming should be adaptable to changing needs and circumstances of newcomers and their host community.

Applicants should be maximizing current and emerging technological solutions so that programming is more effective, flexible, and accessible. IRCC is interested in programming that reduces barriers that may impact a client’s ability to use online or digital services (e.g., lack of digital literacy and/or insufficient Internet, computer or mobile access, etc.).

For example:

  • Expansion of online and blended Footnote 4 options for services to increase the ease of access; improving access to and the use of technology and mobile platforms to make settlement services more readily accessible regardless of the client’s location.
  • Coordinated, collaborative promotional activities that leverage the use of social media to improve outreach to newcomers to increase awareness of services offered.
  • Promotion of blended and online settlement services.

Applicants are encouraged to indicate any cost associated with staff training directly linked to the delivery of the specific project in their budget.

Effective Use of Resources

There are finite resources, and an ever-growing need for Settlement and Resettlement Assistance Program services. This means that programming must be as effective and efficient as possible.

Partnerships (both new partnerships and deepening of existing partnerships), the nature of the partnerships (e.g. financial or service delivery agreements between organizations), leveraging of shared community assets and resources, and other innovative approaches can help us achieve the same or greater outcomes together, within resource constraints. Programming can also harness untapped resources, such as relevant technologies, new volunteers and businesses.

IRCC encourages programming approaches that engage partners in service delivery, and discourages unhealthy competition between proponents. IRCC is keen on harnessing the collective skills and knowledge within the settlement, resettlement, and other sectors by working together to achieve better outcomes for newcomers. Partners and approaches could include:

  • Community-wide division of labour with multiple service providers working on one project;
  • Partners outside the settlement sector;
  • Private sector and employers;
  • Faith communities;
  • Indigenous peoples; and
  • Ethnic communities.

Annex B – Applicant Reference Guide: Tailoring Input in the Grants and Contributions System for the Resettlement Assistance Program Funding Stream (CFP 2021)

Purpose

This document provides guidance to applicants on how to complete the application for the Resettlement Assistance Program (RAP) funding process in the Grants and Contribution System (GCS) Partner Portal. Special instructions and tips are only provided for some of the application sections which require tailored input for the current funding process.

You must complete all sections of the application in GCS prior to submitting your proposal.

The following instructions will walk you through the necessary adaptations to ensure the appropriate information is included in your application.

Funding Process Selection Page

Select Resettlement as the Program, and Regional as the Geographic Scope.

Funding Process Selection Page

Section 1: Summary page

Your summary description should also include the location for which you’re applying (see Section 1.1.2 of the Funding Guidelines). If you’re partnering with an experienced RAP SPO for mentorship purposes and to gain the necessary expertise to deliver RAP services (this is strongly encouraged), please mention the partner in this section and add them to the Partner section in GCS. In addition, you must do one of the following:

Section 1: Summary page
  • indicate if you already deliver Case Management services
  • indicate if you’re applying to the Settlement Program funding stream of this CFP to deliver Case Management services
  • demonstrate how you will partner with an existing Case Management services provider in your community, or
  • indicate your willingness to partner with an organization chosen through this CFP to deliver Case Management services in your community.

You may only apply to become a RAP SPO in a location listed in the Funding Guidelines (see Section 1.1.2 – Immediate and Essential Services - Locations). Please enter the Country, Region and Province for your RAP SPO location in GCS. You’ll input the “community” later on, in GCS Section 3 – Activities, under Delivery Location List.

Section-1-Summary-Country-Region-Province

Section 2: Goals and Services page

The overarching goal of RAP is to provide immediate and essential services and client-focused refugee resettlement programming activities to Government-assisted Refugees (GARs) during the first four to six weeks following clients’ arrival in Canada. A detailed description of the services expected to be delivered by a RAP provider can be found in the Resettlement Assistance Program Service Provider Handbook.

Section 2: Goals and Services page

Please ensure your specific goals align with the expected outcomes identified in Section 1.2 of the Funding Guidelines. In addition, please highlight your plan to ramp up to full RAP service delivery capacity, and how you plan to gain the necessary expertise required to do so. You must also demonstrate your capacity to welcome resettled refugees of various linguistic backgrounds.

Base Services
  1. Under the “My Base Services List” heading, please click on “New” to add “Base Service 1”
  2. Select “Immediate and Essential Needs” from the “Pick a Base Service” drop-down list.

Your project must deliver all of the activities listed in Section 1.1.1 of the Funding Guidelines to receive RAP funding. Broadly explain the activities you’ll be conducting for this service. Detailed Activity descriptions will be added later on in GCS Section 3 – Activities.

My Base Services List
Customized Services

No “Customized Services” need to be added for the RAP funding process.

Section 3: Activities page

Name and Description of Activity

Applications must include all of the activities described in the Immediate and Essential Services listed under Section 1.1.1 of the Funding Guidelines. Please identify where a partner (i.e. any settlement and non-settlement community organizations identified in Section 1.5 of the Funding Guidelines) is playing an active role in a specific activity.

Section 3: Activities page
Delivery Location

Enter the community/location where your RAP SPO activities will be taking place. You may only apply to become a RAP SPO in a location listed in the Funding Guidelines (see Section 1.1.2 – Immediate and Essential Services - Locations).

Delivery Location

Section 4: Outreach and Outcomes page

Outreach

Under the Outreach section, outline your strategy to engage with partners (i.e. any settlement and non-settlement community organizations identified in Section 1.5 of the Funding Guidelines). There is no need to identify strategies for client outreach for RAP, as the client target group is pre-determined.

Outreach
Immediate and Intermediate Outcomes

To receive funding, you must detail how your project aligns with the Immediate and Intermediate Outcomes identified in Section 1.2 of the Funding Guidelines. Please demonstrate a clear link between activities and outcomes. (For reference, please review the Outcomes section of the Assessment Criteria chart in Section 4 of the Funding Guidelines.)

Immediate Outcomes Intermediate Outcomes

Section 5: Capacity page

Capacity

When completing the Capacity section, please disregard the GCS questions related to knowledge of relevant legal/logistical environment and alignment with RIFs/LIPs (bullets 3 and 5 of the screenshot). Please focus on outlining your experience and how you meet the mandatory applicant eligibility criteria and organizational/community capacity asset criteria, as described in Sections 1.4 and 1.5 of the Funding Guidelines, as well as identifying the temporary accommodations you have in place for GARs upon their arrival.

Section 5: Capacity page
Partners

In the Partners section, describe the nature of the partnerships, the skills and experiences that partnerships will bring to the project, and how the partners will contribute to the achievement of the project objectives and outcomes. When listing your partners, please refer to Section 1.5 of the Funding Guidelines which specify organizations supporting resettled refugees, and be sure to include those applicable to your project. For applicants who do not have previous experience delivering RAP and are applying to become a RAP SPO, a partnership with an experienced RAP SPO for mentorship purposes and to gain the necessary expertise is strongly encouraged. Letters of support from financial partners are mandatory. Letters of support from non-financial partners are strongly recommended. You’ll need to upload these documents in the Mandatory Documents section of GCS later on.

Partners-1 Partners-2
Mandatory Documents page

It’s mandatory to upload a letter of support from each financial Partner under Other supporting documents in this section of GCSPlease note when uploading annual reports and financial statements into GCS, you must enter a date in the “Date of Period End” required field in order to be able to submit your application when it’s completed. In addition, uploading letters of support from non-financial partners is strongly encouraged.

Mandatory Documents-1Mandatory Documents-2

Annex C – applicant reference guide: Tailoring Input in the Grants and Contributions System for the Case Management Services Funding Stream (CFP 2021)

Purpose

This document provides guidance to applicants on how to complete the application in the Grants and Contribution System (GCS) Partner Portal to receive Settlement Program funding for the Case Management services process. Special instructions and tips are only provided for some of the application sections which require tailored input for the current funding process.

You must complete all sections of the application in GCS prior to submitting your proposal.

The following instructions will walk you through the necessary adaptations to ensure the appropriate information is included in your application.

Funding Process Selection Page:

Select Settlement as the Program, and Regional as the Geographic Scope.

Funding Process Selection Page:

Section 1: Summary page

Your summary description should also include the location for which you’re applying (see Section 2.3 of the Funding Guidelines). Your summary should focus on activities that comprise Case Management services, who will benefit from the project, and how. The Summary should also show a clear connection between the project activities and outcomes. Partners’ roles in supporting the delivery of services should also be highlighted.

Section 1: Summary page

You may only apply for a Case Management services location listed in the Funding Guidelines (see Section 2.3 – Locations for New Case Management Services). Please enter the Region and Province for your Case Management services location in the GCS section below. You’ll input the community later on, in GCS Section 3 – Activities, under Delivery Location List.

Summary-Country-Region-Province

Section 2: Goals and Services page

The overarching goal of Case Management services is to assist newcomers who need significant intervention and support in building their capacity to independently access and navigate Settlement and mainstream services to facilitate integration and encourage independence. 

Please describe your project’s goals. There should be a clear and logical linkage between what you’ll be identifying as your project Needs (in GCS Section 4 - Outreach and Outcomes) to the project Goals you identify in this section.

Section 2: Goals and Services page

Base Services

Under the My Base Service List heading, please note that you’ll be required to select all of the following Base Services:

  • 1. Needs and Assets Assessment and Referral Services (NAARS),
  • 2. Community Connections, and
  • 3. Information and Orientation

You may also choose Base Service (4) Support Services, if you plan to include these in the budget of your proposal. (Please see Section 2.2 of the Funding Guidelines for more information.) Click on +New to add Base Service 1, and then select a Base Service from the Pick a Base Service drop-down list, and so forth to add other Base Services. Broadly explain all of the activities you’ll be conducting for each of these Base Services. Detailed Activity descriptions will be added later on in GCS Section 3 – Activities.

My Base Service List

Customized Services

Case Management is considered a customized approach to delivering a group of direct Settlement services. Under the My Customized Service List heading, you’ll expand on the Base Services you have selected. case management is the default customized service of this particular funding process and you must click on +New to select it from the Pick a Customized Service drop-down list. Broadly outline how you’ll be delivering Case Management services to meet the needs of intended clients. You’ll describe the activities in detail later on in GCS Section 3 – Activities.

My Customized Service List

Section 3: Activities page

Name and Description of Activity

Applications must include activities and, if applicable, support services that align with those described in Section 2.2 of the Funding Guidelines. Please describe all the activities your project will engage in, and identify where a partner is playing an active role in a specific activity.

Section 3: Activities page

Targeted Client Demographics

Identify the Target Client Demographic that will be participating, from the Client/Participants drop-down list. Please refer to Section 2.1 of the Funding Guidelines for a description of intended clients.

Delivery Location

You may only apply for a Case Management services location listed in the Funding Guidelines (see Section 2.3 – Locations for New Case Management Services). Please indicate the community for the location of your project services in this section.

Delivery Location

Section 4: Outreach and Outcomes page

Need

Under the Need section, identify how your case management services project will support intended clients to increase their capacity to independently access Settlement and mainstream services in order to facilitate their integration into the community.

Section 4: Outreach and Outcomes page

Outreach

Under the Outreach section, provide information on how you’ll ensure the participation, interest and support of the target clients. Please include any steps that will be taken to transition GARs from RAP to case management services, as well as any outreach planned with other vulnerable newcomer clients who may be served by case management.

Outreach

Immediate Outcomes

Applications must address at least one of the Immediate Outcomes listed in Section 2.7.1 of the Funding Guidelines. Immediate outcomes should occur within the first year of providing services. In all cases, when describing the outcome, show how it’s relevant to the intended clients receiving Case Management services. Please also indicate how case management services will contribute to the outcome of intended clients having the tools and making progress to living independently and safely in Canadian society. (For reference, please review the Outcomes section of the Assessment Criteria chart in Section 4 of the Funding Guidelines.)

Immediate Outcomes

Section 5: Capacity

Capacity

When completing the Capacity section, please focus on outlining your experience and how you meet the mandatory applicant eligibility criteria and organizational/community capacity asset criteria, as described in Sections 2.5 and 2.6 of the Funding Guidelines. For applicants of locations in Manitoba, Saskatchewan and Alberta (Prairies and Northern Region): You’re strongly encouraged to provide evidence that you’re either (1) accredited as an agency (i.e. CCA), OR (2) that your agency requests professional credentials in your counsellor hiring process (i.e. job postings requiring specific education degree/professional certification, staff lists showing designation/credentials, etc.) You’ll upload this evidence under the Mandatory Documents section in GCS.

Section 5: Capacity

Partners

In the Partners section, describe the nature of the partnerships, the skills and experiences that partnerships will bring to the project, and how the partners will contribute to the achievement of the project objectives and outcomes. When listing your partners, please refer to Section 2.6 of the Funding Guidelines which specify organizations supporting vulnerable individuals, and be sure to include those applicable to your project. Letters of support from financial partners are mandatory. Letters of support from non-financial partners are strongly encouraged. You’ll need to upload these documents in the Mandatory Documents section of GCS later on.

Partners-1 Partners-2

Mandatory Documents page

It’s mandatory to upload a letter of support from each financial Partner under Other supporting documents in this section of GCSPlease note when uploading annual reports and financial statements into GCS, you must enter a date in the “Date of Period End” required field in order to be able to submit your application when it’s completed. In addition, uploading letters of support from non-financial partners is strongly encouraged. For applicants of locations in Manitoba, Saskatchewan and Alberta (Prairies and Northern Region): You’re strongly encouraged to provide evidence that you’re either (1) accredited as an agency (i.e. CCA), or (2) that your agency requests professional credentials in your counsellor hiring process (i.e. job postings requiring specific education degree/professional certification, staff lists showing designation/credentials, etc.)

Mandatory Documents-1 Mandatory Documents-2
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: