Permanent residence pathways for Hong Kong residents: Intake

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

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Who can apply

IRCC has implemented many facilitative measures to support Hong Kong residents seeking alternatives to remaining in or returning to Hong Kong. Individuals who meet the eligibility criteria can apply under this public policy.

Eligibility for processing

All applications for permanent residence under the Permanent residence pathways for Hong Kong residents are to be submitted by epost. For those who have a disability, or if there is a problem with the online application, a paper option is available.

Applications must be submitted using the applicable forms provided by the department in the application package for this public policy.

Completeness check

Applicants are required to submit their complete application, including all mandatory forms, fees, information and supporting documents.

Applications are first checked for completeness according to the document checklist (PDF, 926 KB) requirements. The intake team checks for the following:


Any applicable fees, including fees for processing an application for permanent residence under subsection A25.2(1), must be paid. Payment of the right of permanent residence fee (RPRF) is not mandatory upfront.

Information on applicable fees can be found in the Fee list.

Putting an application into processing

Applicants are to submit their applications by epost. They have the option to submit on paper if they cannot apply online because of a disability or if there is a problem with the online application.

If submitting by mail, the address is:

Immigration, Refugees and Citizenship Canada – Humanitarian Migration
#300 – 800 Burrard Street
Vancouver, BC
V6Z 0B6

To submit electronically, applicants must sign up for epost Connect and receive an email notification from the intake office. The process is outlined below.

Applicants must send an email to declaring their intention to apply for permanent residence under the Hong Kong public policy.

The applicant will receive an auto-response email within 1 hour telling them they will receive an email from Canada Post within 5 business days regarding next steps and encouraging them to create an epost account in the meantime.

Upon receipt of the applicant’s email, the intake officer will send the client a message via epost within 5 business days. This letter will instruct the applicant to

Note: Immigration representatives can submit applications for their clients through epost. After they have registered once, and an epost Connect conversation is created with them, they can submit subsequent applications without the need for the initial email declaring the intention to apply.

Global Case Management System (GCMS) procedures

Upon receipt of the required application forms and other documents from the applicant, the office must complete the following steps:

  1. Create the permanent residence application and ensure that the Rec’d Via field reflects the method by which the application was received (email or paper file).
  2. Conduct an integrated search.
  3. Choose the GCMS category HC-CDA - Humanitarian and Compassionate and special program code HKPPPR-A or HKPPPR-B. After completing the required data entry, promote the application.
  4. Enter the applicable cost recovery processing fees.
  5. Upload the application forms and scanned document(s).
  6. Assign the file to the local office responsibility centre (RC) code associated with the application code location.
  7. Initiate an Entry/Exit check to confirm the client is in Canada.
  8. In GCMS outgoing correspondence, send a letter to the email address provided by the applicant to request any outstanding documents:
    1. IMM 1017 medical forms (after ensuring that there is no valid medical on file)
    2. missing police certificates, if applicable
    3. any other missing items
  9. Recover the biometric fee and send the biometric instruction letter (BIL). If the biometric fee was not paid, send the biometric fee payment letter. The BIL will be sent by the processing office once the applicant submits the biometric fee. More information on biometrics can be found in General processing measures: COVID-19 program delivery.
  10. Save email correspondence with the client in GCMS in the Outgoing Correspondence screen.
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