Special measures to help assist with urgent travel related to flight PS752

Last updated: May 15, 2020

Contact details changed

You may write to us for support at: operationPS752@cic.gc.ca, or If you’re in Canada you may reach us at 1-888-242-2100 between the hours of 9am-5pm (EST).

Ottawa, January 16, 2020—IRCC has put in place special measures to help family members of the victims of the recent Ukraine International Airlines tragedy in Iran. This includes Canadians, permanent residents and those holding temporary status in Canada.

Assistance will be provided to those who need to travel to Iran, who need travel documents on an urgent basis or those who may need to remain in Canada temporarily. Assistance will also be provided to family members who may need to travel to Canada for funerals or to handle personal affairs of victims and need a visa or an electronic travel authorization (eTA) on an urgent basis.

IRCC has set up dedicated phone lines and a dedicated email address to provide assistance to individuals in these circumstances. As of 9 a.m. EST on January 11, the number to call in Canada or the U.S. is 1-833-864-2831 and from anywhere else in the world, 1-438-843-2029. Individuals can email us at operationPS752@cic.gc.ca.

Hours of operation
Monday to Friday: 7 a.m. to 7 p.m. EST

See Canada’s response to Ukraine International Airlines Flight PS752 tragedy for the latest updates.

Who these special measures are for

The special measures help people who need to:

How to qualify

To qualify for these special measures, you need to:

If you apply on paper: Write “URGENT: Flight PS752” on the final outside envelope or courier envelope. Keep track of your courier number.

If you apply online: Send a follow-up email to operationPS752@cic.gc.ca.

Each request will be considered case by case.

Special measures for Canadians

Canadians need a visa to travel to Iran. Keep up to date with travel advisories for travelling to Iran.

Get a Canadian passport

With a signed or verbal declaration that you are a family member, you may be eligible to get a 1‑year passport. You don’t need to pay the fees (for the application and the expedited services) or to show proof of travel. If you decide to apply for the 5 or 10‑year passport, you need to pay the passport fees but the expedited services fees are waived.

If you are travelling within the next 6 weeks: You should apply for a passport in person at a Service Canada Centre - Passport Service office or Government of Canada office abroad.

To apply as an adult (16 years of age and older): Find out if you can renew a passport or apply for a new passport.

To apply for a child (between 0 and 15 years old): Check the requirements to get passports for children.

For more information in Canada, visit Canada.ca/passport, call the passport call centre, or visit passport service location. If you’re outside Canada, contact the nearest Government of Canada office abroad.

Get a citizenship certificate or proof of citizenship

You can get the documents you need to apply for your passport without paying the $75 proof of citizenship application fee.

Follow the steps to apply for proof of citizenship urgently and:

  • If you apply online, you need to pay the fee to submit your application.
    • We’ll automatically refund your fee.
  • If you apply on paper, you don’t need to pay the fee.

If you applied on or after January 10, 2020, you paid your fee, and have not identified yourself as a family member, contact us about getting a refund.

Special measures for permanent residents

New applications for permanent residence or permanent residence determinations aren’t covered by these special measures.

Permanent residents must have a valid permanent resident card (PR card) or permanent resident travel document (PRTD) to return to Canada. If you’re in Canada, get your PR card before you travel.

Replace a permanent resident card

You don’t need to pay the $50 fee to replace your PR card. Follow the steps to apply for a PR card.

If you applied on or after January 10, 2020, you paid the fee, and have not identified yourself as a family member, contact us about getting a refund.

Get a permanent resident travel document

You don’t need to pay the $50 application fee to get a PRTD. If you apply at a visa application centre (VAC), VAC service fees still apply. Follow the steps to get a PRTD before you travel to Canada.

If you applied on or after January 10, 2020, you paid the fee, and have not identified yourself as a family member contact us about getting a refund.

Special measures for temporary residents and other foreign nationals

Applications for study or work permits aren’t covered by these special measures.

If you qualify, these fees will be waived:

Extend your stay or restore your status

If you have a valid TRV or status document (visitor record), but it will expire before June 30, 2020, apply for an extension of your temporary residence status.

If your temporary resident status expired, you can restore your status if it’s within 90 days of the expiry date and before June 30, 2020.

If you applied on or after January 10, 2020, you paid the fee, and have not identified yourself as a family member contact us about getting a refund.

Get documents to travel to Canada (foreign nationals outside Canada)

Find out if you need a visa or an eTA to travel to Canada.

Get a visitor visa

If you need a visa, your application will be prioritized. If you’re approved, the application fee will be waived. VAC service fees still apply.

Your visa will be valid for 6 months.

If you applied on or after January 10, 2020, you paid the fee, and have not identified yourself as a family member, contact us about getting a refund.

Get an eTA

If you need an eTA, you need to pay the fee to submit your application. We’ll automatically refund your fee. To get urgent processing, you must:

  • include the time and date of travel to Canada
  • indicate in the final text box on the online application form “URGENT: Flight PS752”.
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: