Your IRCC application:
Submit new documents or information we requested
If you have an application in progress with us, we may ask you to send us new documents or information so we can finish processing your application. You must follow the instructions we give you, or your application may be delayed. If you’re an authorized person managing an application for someone, follow these instructions for them.
Want to submit something we didn’t request from you?
We have different instructions for updating the information in your application.
On this page
How we request a new document or more information from you
If we need a new document or information from you, we’ll contact you through your account, by email or by mail to tell you:
- what we need
- how to submit
- how much time you have to submit
We may ask you to submit your document or information:
- in your online account
- through our web form
- another way (by email, mail, fax, or Canada Post Connect)
You must follow the instructions we give you. If you submit your document or information another way, your application may be delayed.
Submit new documents or information in an account
We may ask you to:
- submit new documents in the account that you used to apply or
- create an account so that you can send us your document
We have many accounts with different names and different instructions for using them. Make sure you follow the instructions for the right account. If the account that you used to apply isn’t mentioned in the instructions, it’s because you can’t use it to submit new documents after you apply.
Use the IRCC secure account
You can use the IRCC secure account to send us new information or documents only if we tell you to use this account. If we don’t request anything from you, you won’t be able to upload new documents in this account and will need to use the web form instead.
Steps to submit your document in the IRCC secure account
- Sign in to your IRCC secure account.
- Find your application under View my submitted applications or profile, click Check status and messages, then click View submitted application.
- Review the request under Documents submitted by the client:
- Document name: what we need
- Instructions: details about the document and how to get it
- Required by: the deadline to send us the document
- Click Upload file and follow the steps to upload your document.
- You can upload only one file: combine multiple documents into one file
- Your file must be less than 4 MB or you won’t be able to upload it.
- Confirm the status shows Uploaded - not submitted to IRCC, then click Next.
- Sign the declaration by entering your given name (first name) and last name (family name).
- Answer the security question, click Sign and then click Transmit.
After you transmit your document, you’ll see a confirmation message and receive an email that confirms you submitted a new document.
If your document doesn’t have all the details the IRCC secure account asks for when you upload it
You need to enter some information about the document you want to submit when you upload it in the IRCC secure account. Before you enter the information, check your document carefully to make sure you are not missing anything. Sometimes your document won’t have all the information you need to enter. Enter the information you do have and follow these steps:
- If there’s no document number, enter “000000”.
- If there’s no expiry date, select a date that is one year after the date of issue.
Use the IRCC Portal
You can use the IRCC Portal to send us new information or documents only if we tell you to use this account. If we don’t request anything from you, you won’t be able to upload new documents in this account and will need to use the web form instead.
Steps to submit your document in the IRCC Portal
- Sign in to your IRCC Portal account.
- Scroll down to View the applications you submitted and click Check full application status, then click How to submit additional documents.
- You’ll find a spot for each document we requested. Once you upload and submit a document, that spot will no longer be available.
- Follow the steps to upload your information or documents.
- If you have more than one document and only one spot available for it, combine multiple documents into one file.
If you can’t submit documents in your IRCC Portal account (because of a technical issue or because the document spot is no longer available), submit them through the web form instead.
Use the IRCC Portal – New version
We may tell you to use the IRCC Portal – New version to send us the documents we need.
Steps to submit your document in the IRCC Portal – New version
- Sign in to your IRCC Portal – New version account.
- Find your application on the Overview page and click View application.
- Click Submit additional documents under “Urgent: Action(s) required”.
- Review the document that we need to finish processing your application.
- Click Submit, follow the instructions to upload your document, then click Next.
- You may need to enter some details about the document you’re uploading.
- You can submit only one file: combine multiple documents into one file.
- Review the file details, then click Next.
- Sign the declaration by entering your given name (first name) and surname (last name or family name), then click Submit.
- Read the confirmation message and either return to your application or submit another document.
You can see the requested documents you submitted on the Submit additional documents page.
Submit new documents through our web form
Use our web form to submit new documents if you can’t submit them in an account or any other way.
Under Tell us about your request:
- select Yes, you asked me to add the document(s)
- explain what you’re submitting and why you’re submitting it in the text box
- upload your document
Special instructions for some permanent residence applications
If you applied for permanent residence to a pilot program not listed in the web form
Follow these steps if the pilot program you applied to is not listed in the web form:
- Under What did you apply for?, select Permanent residence.
- Under What application did you submit?, select Federal skilled worker.
- Under Is your application being processed outside Canada?:
- select No if:
- you applied to the Agri-Food Pilot or the Rural and Northern Immigration Pilot (RNIP), or
- you were in Canada or the United States when you applied to:
- the Rural Community Immigration Pilot (RCIP)
- the Francophone Community Immigration Pilot (FCIP)
- the Atlantic Immigration Pilot Program (AIPP)
- select Yes if you were outside of Canada or the United States when you applied to:
- the Rural Community Immigration Pilot (RCIP)
- the Francophone Community Immigration Pilot (FCIP)
- the Atlantic Immigration Pilot Program (AIPP)
- select No if:
- Under Tell us about your request, include the name of the pilot program you applied to.
Permanent residence pathway for people affected by the conflict in Sudan
In the web form, under Tell us about your request, also include this code: SD2023
Submit new documents or information another way
Submit by email, mail or fax
When we want you to submit new documents or information by email, mail or fax, the request letter we send you will include the specific contact information and instructions (for example, what email, mailing address or fax number to use).
Submit through Canada Post Connect
We may ask pre-removal risk assessment applicants to use Canada Post Connect to submit new documents and information to us. Follow the submission instructions we give you.
Ask for more time to submit a document (request an extension)
In some cases, you may need more time to get a document we request. You must explain why you can’t get the document on time and should include proof that you tried to get it. Send your explanation and proof to us by:
- uploading it in your account, in the spot for the requested document (if we told you to use your account) or
- following the contact instructions in the request letter we send you (if the letter has instructions) or
- using our web form
We’ll review your request and tell you if you can’t have more time. Send us the document as soon as you get it, even if we haven’t yet responded to your request for more time.
Electronic travel authorization (eTA) applications: Follow our instructions to upload your request for more time.
Problems and questions
If you have a problem submitting your document
- You can’t find our request letter or email:
-
Use our web form to explain that you can’t find our request for more documents.
- You’re having a technical problem:
-
Follow our instructions for how to report a technical issue and send us your document.
- You need to use your account, but there’s no spot to upload the document:
Use our web form to submit your document and include:
- an explanation of the problem you had in your account
- screenshots showing the problem
If you have questions about our request
There are 2 ways you can send us your question, depending on your situation.
- Our web form:
-
In the web form, under Tell us about your request:
- select Yes, you asked me to add the document(s)
- write your question in the text box
We’ll review your question and then respond based on your case.
- Your account:
-
If we told you to use your account to submit new documents:
- write a letter with your question and save it to your computer
- upload it in the spot for the document we requested
The officer processing your application will review your letter.