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Your IRCC application:

Update your contact information

You must keep your contact information (address, email and phone number) up to date. How to update this information depends on what information has changed. If you’re an authorized person managing an application for someone, follow these instructions for them.

Did you use the IRCC Portal – New version to apply?

You can update your contact information directly in your account if you used the IRCC Portal – New version to apply for a visitor visa, super visa, or Canadian passport.

Go to the IRCC Portal – New version

On this page

Keep your contact information up to date

To avoid processing delays or other issues with your application, you must tell us when your contact information changes.

If you’re already in Canada, we may need to contact you to verify that your documents are valid or that you’re following the conditions of your stay. If your contact information isn’t up to date, you won’t receive or be able to respond to our verification request, which could impact:

  • your current status in Canada
  • the status of your document
  • future applications you submit to us

Do you need to update your application information?

We have different instructions for updating the information in your application when something in your life changes (for example: you get married or have a child).

Update your application information

Update your address (mailing or residential)

How you update your address depends on what you applied for and where you submitted your application.

Keep checking your old address until we update your information. We may try to contact you using your old information.

Special instructions for some permanent residence applications

If you applied for permanent residence to a pilot program not listed in the web form

Follow these steps if the pilot program you applied to is not listed in the web form:

  1. Under What did you apply for?, select Permanent residence.
  2. Under What application did you submit?, select Federal skilled worker.
  3. Under Is your application being processed outside Canada?:
    • select No if:
      • you applied to the Agri-Food Pilot or the Rural and Northern Immigration Pilot (RNIP), or
      • you were in Canada or the United States when you applied to:
        • the Rural Community Immigration Pilot (RCIP)
        • the Francophone Community Immigration Pilot (FCIP)
        • the Atlantic Immigration Pilot Program (AIPP)
    • select Yes if you were outside of Canada or the United States when you applied to:
      • the Rural Community Immigration Pilot (RCIP)
      • the Francophone Community Immigration Pilot (FCIP)
      • the Atlantic Immigration Pilot Program (AIPP)
  4. Under Tell us about your request, include the name of the pilot program you applied to.
Permanent residence pathway for people affected by the conflict in Sudan

In the web form, under Tell us about your request, include this code: SD2023

Update your address

Update your email

Use our web form to tell us when your email changes.

Keep checking your old email until we update your information. We may try to contact you using your old information.

Special instructions for some permanent residence applications

If you applied for permanent residence to a pilot program not listed in the web form

Follow these steps if the pilot program you applied to is not listed in the web form:

  1. Under What did you apply for?, select Permanent residence.
  2. Under What application did you submit?, select Federal skilled worker.
  3. Under Is your application being processed outside Canada?:
    • select No if:
      • you applied to the Agri-Food Pilot or the Rural and Northern Immigration Pilot (RNIP), or
      • you were in Canada or the United States when you applied to:
        • the Rural Community Immigration Pilot (RCIP)
        • the Francophone Community Immigration Pilot (FCIP)
        • the Atlantic Immigration Pilot Program (AIPP)
    • select Yes if you were outside of Canada or the United States when you applied to:
      • the Rural Community Immigration Pilot (RCIP)
      • the Francophone Community Immigration Pilot (FCIP)
      • the Atlantic Immigration Pilot Program (AIPP)
  4. Under Tell us about your request, include the name of the pilot program you applied to.
Permanent residence pathway for people affected by the conflict in Sudan

In the web form, under Tell us about your request, include this code: SD2023

Permanent residence for foreign nationals who were in state care

Send your new email address to: IRCC.DNHM-Vexternal-RNMH-Vexterne.IRCC@cic.gc.ca, with “FN/State Care” in the subject line.

Permanent residence for Ukrainian nationals with family in Canada

Send your new email address to IRCC.DNNGFHMPPProcessing-TraitementPIPMHNGFRN.IRCC@cic.gc.ca, with “uac4” in the subject line.

Update your email

Update your phone number

Use our web form to tell us when your phone number changes. Include your old and new phone numbers under Tell us about your request.

Keep checking your old phone number, if you can, until we update your information. We may try to contact you using your old information.

Special instructions for some permanent residence applications

If you applied for permanent residence to a pilot program not listed in the web form

Follow these steps if the pilot program you applied to is not listed in the web form:

  1. Under What did you apply for?, select Permanent residence.
  2. Under What application did you submit?, select Federal skilled worker.
  3. Under Is your application being processed outside Canada?:
    • select No if:
      • you applied to the Agri-Food Pilot or the Rural and Northern Immigration Pilot (RNIP), or
      • you were in Canada or the United States when you applied to:
        • the Rural Community Immigration Pilot (RCIP)
        • the Francophone Community Immigration Pilot (FCIP)
        • the Atlantic Immigration Pilot Program (AIPP)
    • select Yes if you were outside of Canada or the United States when you applied to:
      • the Rural Community Immigration Pilot (RCIP)
      • the Francophone Community Immigration Pilot (FCIP)
      • the Atlantic Immigration Pilot Program (AIPP)
  4. Under Tell us about your request, include:
    • the name of the pilot program you applied to
    • your old and new phone numbers
Permanent residence pathway for people affected by the conflict in Sudan

In the web form, under Tell us about your request, include:

  • your old and new phone numbers
  • this code: SD2023
Permanent residence for foreign nationals who were in state care

Send your new phone number to IRCC.DNHM-Vexternal-RNMH-Vexterne.IRCC@cic.gc.ca, with “FN/State Care” in the subject line.

Permanent residence for Ukrainian nationals with family in Canada

Send your new phone number to IRCC.DNNGFHMPPProcessing-TraitementPIPMHNGFRN.IRCC@cic.gc.ca, with “uac4” in the subject line.

Update your phone number

Check that your contact information has been updated

Some of our online services will show that we’ve updated your mailing address, email, or phone number. It can take up to 2 weeks to see your new contact information in these services

You won’t see your updated contact information in the account you used to apply online, unless you used the IRCC Portal – New version to apply for a visitor visa or super visa.

Check your address (mailing or residential)

You may be able to see your updated address in these online services:

Check your email or phone number

You may be able to see your updated email or phone number in these online services:

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2026-08-07