Contact Official Travel

If you need to travel urgently, find out how to contact us.

Need help? Find answers to common questions about official travel passports.

If you don’t find the answer you need, you can contact us.

How to contact us about your special (green) or diplomatic (red) passport application

If you have questions or you want to find out the status of your application, you can contact us using our form.

You can also see

Write “urgent” in the Subject field so we know your request is time-sensitive. We’ll get back to you as soon as possible.

If you have questions or you want to find out the status of your application, contact Official Travel.

If you’re mailing us your application, send it to

DND/Official Travel section (Passports)
101 Colonel By Drive
Ottawa, Ontario K1A 0K2

If you have an in-person appointment scheduled, it will be at

Passport Program – Official Travel
Place du Centre
200 promenade du Portage, Commercial Level 2, Suite 270
Gatineau, Quebec
J8X 4B7

Appointments are scheduled Monday to Friday, from 8:30 a.m. to 3:30 p.m. (Eastern Time).

Regular passports aren’t used for official travel.

Official Travel can’t help you or give you the status of your application.

For regular passport applications, you need to contact the Passport Program.

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