Contact Official Travel

Official travel services are starting to resume

If you need to travel urgently, find out how to contact us.

We ask for your patience as we process non-urgent applications. Find out how you may be affected by coronavirus (COVID-19).

Need help? Find answers to common questions about official travel passports.

If you don’t find the answer you need, you can contact us.

How to contact us about your special (green) or diplomatic (red) passport application

If you have questions or you want to find out the status of your application, you can contact us using our form.

Fill out our contact form

How to contact us about an urgent Official Travel application

Contact us using our form. Make sure you give us all the required information so we can quickly find your application.

Write “urgent” in the Subject field so we know your request is time-sensitive. We’ll get back to you as soon as possible.

Fill out our contact form

How to contact us as an employee of the Department of National Defence

If you have questions or you want to find out the status of your application, contact Official Travel.

Fill out our contact form

If you’re mailing us your application, send it to

DND/Official Travel section (Passports)
101 Colonel By Drive
Ottawa, Ontario K1A 0K2

How to request an in-person appointment

Contact us using our form.

Fill out our contact form

If you have an in-person appointment scheduled, it will be at

Passport Program – Official Travel
Place du Centre
200 promenade du Portage, Commercial Level 2, Suite 270
Gatineau, Quebec
J8X 4B7

Appointments are scheduled Monday to Friday, from 8:30 a.m. to 3:30 p.m. (Eastern Time).

You should contact the Passport Program

Regular passports aren’t used for official travel.

Official Travel can’t help you or give you the status of your application.

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