Contact the Passport Program

We’re experiencing high call volumes. You may experience longer wait times.

Find out which passport and travel document services are available, including how to

  • apply
  • check the status of your application
  • contact us

Due to the impacts of COVID-19

Tell us what you are contacting us about to find out how to reach us.

Contact us about your passport

Email the Passport Program

Check the status of your application

You can check your application status if you submitted it more than 20 business days ago.

If you just applied, wait at least 20 business days before contacting us.

We’re getting a high volume of status requests. It may take us longer than 3 days to get back to you.

If you’ve already requested the status of your application, do not submit another one. It may cause more delays.

Visit us in person, in Canada

Use our service location map to find out where the closest passport office or Service Canada Centre is to you and what its hours of operation are.

Walk-in services are not guaranteed. They may not be available at busy locations.

Call us from Canada and the U.S.

Toll free: 1-800-567-6868

TTY services: 1-866-255-7655

Call the passport program at 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. ET)

If you’re outside Canada and the U.S.

Contact us by mail

Passport Program
Gatineau, QC K1A 0G3

Contact us by courier

Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1

Track the shipment status of items you sent to the Passport Program by registered mail or courier:

Contact us about your refugee travel document or certificate of identity

Given the impacts of COVID-19, we’re currently unable to provide processing times. Find out how COVID-19 is affecting IRCC services.

Contact the IRCC Client Support Centre:

  • IRCC Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)

      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.

    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
  • If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Media contacts

For media inquiries about passport program policies, please contact us at 613-952-1650 or

For media inquiries about passport services, please contact Service Canada at 819-994-5559 or consult Service Canada.

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