Contact the Passport Program

Tell us what you’re asking about to find out how you can reach us.

Wildfires in parts of Canada may affect the delivery of passports by mail

Contact us if you need your passport urgently and

  • you can’t access your mail
  • you’ve asked to have your passport delivered to you

 Get your passport application status instantly

Avoid waiting on the phone and check your application status online.

Check your passport application status

Contact us about your passport in Canada

You can contact us online, by phone, by visiting our office or by mail.

Online

You can reach us several ways depending on what you want to contact us about.

  Call us

We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time (9:00 am to 5:30 pm in Newfoundland). We do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times may be longer than usual.

Call our toll-free or direct number

You can reach us at either of the numbers below.

Toll-free number:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

  Find an office

You can visit us at a Service Canada Centre or passport office near you.

If you’re going to a passport office, you can check the walk-in wait time before you leave.

Find a service location

Contact us by mail

Mailing address (non-courier)

Passport Program
Gatineau QC K1A 0G3
Canada

Courier address

Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Canada

Contact us about your passport from the US

Online

You can reach us several ways depending on what you want to contact us about.

  Call us

We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time. We do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times may be longer than usual.

Call our toll-free or direct number

You can reach us at either of the numbers below.

Toll-free number:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

  Find an office

You can visit us at a Service Canada Centre or passport office near you.

If you’re going to a passport office, you can check the walk-in wait time before you leave.

Find a service location

Contact us about your passport from abroad

Online

In person

Find the nearest office

You should contact the nearest Government of Canada office abroad.

Call or email them before you visit them.

Contact us about your refugee travel document or certificate of identity

Contact the IRCC Client Support Centre:

Contact Details
Online

Use our web form

  • 24 hours a day, 7 days a week

Automated telephone service (in Canada only)

With a touch-tone telephone

  • check the status of your application
  • listen to pre-recorded information about our programs

1-888-242-2100

  • 24 hours a day, 7 days a week

Client Support Centre agent (in Canada only)

  • Available in English and French
  • Get help with general and case specific enquiries

Agents can’t

  • make decisions on applications
  • help process applications faster, unless you’re eligible for urgent processing

1-888-242-2100

  • Monday to Friday, 8 a.m. to 4 p.m. (your local time)
  • Not available on statutory holiday

Teletypewriter (TTY) service

Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment.

  • Voice to TTY: 1-800-855-0511
  • TTY to Voice: 711
  • TTY to TTY: 1-800-855-1155
    • You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.

Monday to Friday, 8 a.m. to 4 p.m. (your local time)

Not available on statutory holidays

Contact us about a passport media inquiry

For questions about passport policies

 Phone

Contact our Media Relations team at 1-613-952-1650.

 Email

Email our Media Relations team at media@cic.gc.ca.

For questions about passport services

 Phone

Contact Service Canada at 1-819-994-5559.

 You can get Passport Program statistics online. Updated weekly

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