Contact the Passport Program

Tell us what you’re asking about to find out how you can reach us.

 Need a passport?

Before you call us, book an appointment or visit us, or contact us, find out the best way to apply for your situation.

Adult passport Child passport

 Check your passport application status

Avoid waiting on the phone and request the status of your application online.

Check application status

Contact us about your passport in Canada

Online

Call us

You can reach us at either of the numbers below.

Toll free:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

Find an office

Before you go, find out how to apply to see if you need to book an appointment.

Walk-in services may not be available at busy locations. Check walk-in wait times (opens in a new tab)before you go. New

Find a service location

Our agents answer calls Monday to Friday, from 8:30 a.m. to 5 p.m., your local time (9:00 a.m. to 5:30 p.m. in Newfoundland). They do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.

Contact us by mail

Mailing address (non-courier)

Passport Program
Gatineau, QC K1A 0G3
Canada

Courier address

Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1
Canada

Contact us about your passport from the U.S.

 We’re working to deliver passports as quickly as we can. Due to high volumes, processing times may be longer than usual.

Call us

You can reach us at either of the numbers below.

Toll free:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

Our agents answer calls Monday to Friday, from 8:30 a.m. to 5 p.m., your local time. They do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.

Contact us about your passport from abroad

Find the nearest office

You should contact the nearest Government of Canada office abroad.

Call or email them before you visit them.

Contact us about your refugee travel document or certificate of identity

Contact the IRCC Client Support Centre:

  • IRCC Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)

      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.

    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
  • If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Contact us about a passport media inquiry

For questions about passport policies

 Phone

Contact our Media Relations team at 1-613-952-1650.

 Email

Email our Media Relations team at media@cic.gc.ca.

For questions about passport services

 Phone

Contact Service Canada at 1-819-994-5559.

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