Contact the Passport Program

Due to the impacts of COVID-19

How can we help you?

Tell us what you’re asking about to find out how you can reach us.

 Need a passport?

Before you call us, book an appointment or visit us, or contact us, find out the best way to apply for your situation.

Adult passport Child passport

 Check your passport application status

Avoid waiting on the phone and request the status of your application online.

Check application status

Contact us about your passport in Canada

Online

Call us

You can reach us at either of the numbers below.

Toll free:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

Find an office

Before you go, find out how to apply to see if you need to book an appointment.

Walk-in services may not be available at busy locations.

Find a service location

Our agents answer calls Monday to Friday, from 7:30 a.m. to 8 p.m. Eastern time. They do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.

Contact us by mail

Mailing address (non-courier)

Passport Program
Gatineau, QC K1A 0G3
Canada

Courier address

Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1
Canada

Contact us about your passport from the U.S.

Call us

You can reach us at either of the numbers below.

Toll free:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

Our agents answer calls Monday to Friday, from 7:30 a.m. to 8 p.m. Eastern time. They do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.

Contact us about your passport from abroad

Find the nearest office

You should contact the nearest Government of Canada office abroad.

Call or email them before you visit them.

Contact us about your refugee travel document or certificate of identity

Contact the IRCC Client Support Centre:

  • IRCC Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)

      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.

    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
  • If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Media contacts

For media inquiries about passport program policies, please contact us at 613-952-1650 or IRCC.COMMMediaRelations-RelationsmediasCOMM.IRCC@cic.gc.ca.

For media inquiries about passport services, please contact Service Canada at 819-994-5559 or consult Service Canada.

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