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Renew your passport online

You may be able to renew your passport online if you meet certain requirements.

Alerts

We’re limiting the number of online applications

You can create an account and start your application until we reach our daily limit. The limit resets at 7 a.m. and 7 p.m., Eastern Time. We’re currently limiting online applications to monitor system performance.

If you can’t create an account right now, try again when the limit resets. If you can’t or don’t want to wait, or if you can’t use the online account, you can still renew your passport in person or by mail.

We appreciate your patience.

Who can renew their passport online

You must meet all these requirements to renew your passport online:

  •  You’re applying to renew your own passport.
  •  Your home and mailing address is in Canada.
  •  Your current passport:
    • is a regular (blue) passport
    • was valid for 5 or 10 years
    • shows your place of birth
    • was issued when you were 16 years of age or older
    • was issued in the last 15 years and
      • is expired or
      • will expire in the next 6 months
  •  You’ll use the same name, date of birth, place of birth and gender identifier on your new passport.
  •  You don’t have any observations in your current passport.
    What is an observation?

    Observations are notes some people have on a separate page of their passport to explain special circumstances (like a name that was too long to be printed in full or if you have a diplomatic passport). Most people don’t have observations in their passport.

  •  You didn’t declare your current passport seized or surrendered.
  •  You don’t need your new passport for 20 business days (plus mailing time).
  •  You have a digital passport photo.

Renew your passport online

The first time you use this account, you must register before you sign in.

  1. Register and get your verification code

    You need to answer some questions to register and get a one-time verification code.

     Register for an account

  2. Sign in if you already registered

    After you register, sign in using your GCKey username and password or your bank credentials.

     Sign in to your account

Help with your account

Errors and issues when you sign in

You can use the same GCKey username and password on different computers, phones and tablets.

If you're getting error messages:
  • Use the most recent version of a supported web browser like
    • Safari
    • Chrome
    • Firefox
    • Microsoft Edge

    If you're using Internet Explorer, update your browser to Microsoft Edge.

  • Don't use a favourite link or bookmark to pages inside the account. You must sign in to see them.
  • Use your browser's default settings. GCKey needs JavaScript and cookies enabled.
  • Update your browser if you see one of these messages when you try to sign in:
    • Page Can’t Be Displayed
    • Cannot Establish a Secure Connection
    • Page Not Available

    You can usually find the option to update your browser in your browser menu's settings or preferences.

Other technical issues
  • Too many attempts

    You may get a failure message if you make too many unsuccessful attempts to sign in during the same session. Close your browser window or tab and try again.

  • Experiencing technical difficulties

    The site could be down for a number of reasons, including for system maintenance. We apologize for the inconvenience. Try again later.

  • Session expired

    For security, your session will be closed if it's inactive for a certain number of minutes. Sign in again.

You don’t have an account verification code

You must register for an account before signing in, even if you already have a GCKey username and password or banking credentials. When you register, you’ll get a one-time verification code that you will then use when you sign in to your account for the first time.

You don’t know which verification code to use
You’re registering using a GCKey username and password
You already have a GCKey username and password

When you register for an account in the IRCC Portal – New version, you’ll get a one-time verification code that you’ll need when you sign in for the first time. This code would have been sent to the email you registered with.

You’re creating a new GCKey username and password

When you register for an account in the IRCC Portal – New version, you’ll get a one-time verification code that you’ll need when you sign in for the first time. Before you do this, though, you’ll create a GCKey username and password, and set up your two-factor authentication.

You’ll also receive a verification code when you set up your GCKey and another when you set up your two-factor authentication. You’ll use these codes before you use the account verification code you already received. Once you finalize both your GCKey username and password and your two-factor authentication, you’ll then be able to sign in to your IRCC Portal – New version account and use the first verification code you received.

You’re registering using Sign-In Partner

When you register for an account in the IRCC Portal – New version, you’ll get a one-time verification code that you’ll need when you sign in for the first time. This code would have been sent to the email you registered with.

You have questions about your application

Use our web form to contact the Passport Program if you have questions about passports or your application.

You forgot your GCKey password or username

Read the instructions for your situation.

Forgot your username and password
  1. Follow the steps to recover your username first.
  2. Once you have your username, follow the steps to recover your password.
You lost or no longer use the email you registered with

Contact us using our web form to find out what you should do.

Forgot your username
If you have a recovery email address
  1. Select GCKey username and password.
  2. Select Forgot your username? on the Welcome to GCKey page.
  3. Enter your recovery email address on the Recover Username Step 1 of 2 page.
    • You provided your recovery email address either when you signed up for a GCKey username and password or at a later time.
  4. Select Continue.
    • You'll be brought to a page that explains where we’ll email your username and what to do if you don't receive the email.
  5. Select Continue again.
  6. Check your email. You should get an email from the Government of Canada with your GCKey username.
  7. Sign in with your username and password on the Welcome to GCKey page.
If you don’t have a recovery email address

Contact us using our web form to find out what you should do.

Forgot your password
  1. Select GCKey username and password.
  2. Select Forgot your password? on the Welcome to GCKey page.
  3. Enter your GCKey username.
  4. Select Continue.
Password reset using an email address
  1. Enter your email address.
  2. Check your email account. You should get an email from the Government of Canada with a confirmation code.
  3. Enter the confirmation code on the Forgot Your Password Step 2 of 4 page.
    • This page should load automatically after you enter your username and select Continue on the previous page.
  4. Select Continue.
  5. Enter the answer to the recovery question you’re prompted with in the My Recovery Answer field.
  6. Select Continue.
  7. Enter a new password in the New Password field.
  8. Re-enter that same password in the Confirm New Password field.
  9. Select Continue.
  10. Select Continue again on the Forget Your Password Complete page.
Password reset using recovery questions
  1. Select Recovery Q&A in the Recovery Questions and Answers box on the Forget Your Password Step 2 of 4 page.
  2. Enter your answers in the My Recovery Answer, My Memorable Person Answer and My Memorable Date fields.
    • You should find the questions and hints above each field.
  3. Enter a new password in the Create Your New Password field.
  4. Enter the same password in the Confirm Your New Password field.
  5. Select Continue.
  6. Select Continue again on the Forget Your Password Complete page.
    • If you correctly answered all the recovery questions, you'll automatically be brought to this page.

Get more help with GCKey

GCKey two-factor authentication

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Continue on the Welcome page.
  3. Use your current two-factor method.
  4. On the Authentication success page, select Change your two-factor authentication.
  5. On the Two-factor authentication page, follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:

Contact us using our web form to find out what you should do.

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

GCKey revoked

You can’t recover your GCKey username and password if they were revoked. They can be revoked if:

  • your username and password are compromised
  • you haven’t used GCKey in the last 2 years
    • Don’t use the same username and password you use for GCKey for any other online accounts.

If your GCKey username and password were revoked, contact us using our web form to find out what you should do.

Change your Sign-In Partner

If you moved to a new bank or credit union, you may be able to switch your Sign-In Partner:

  1. Select Canadian Interac® Sign-In Partner.
  2. Select Switch My Sign-In Partner from the menu on the Select a Sign-In Partner page.
  3. Follow the steps to change your Sign-In Partner.
More help options
Help Centre

Find answers to questions about

GCKey

For more information and help:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Sign-In Partner

Find help and frequently asked questions in the Sign-In Partner menu after you select Interac® Sign-In Partner.

You can also read our answers to common Sign-In Partner questions.

Find another government account

Sign in to another IRCC account

We have many accounts. Sign in to manage your application, check your messages and more.

All Government of Canada online accounts

There are many accounts across the Government of Canada for different services. Find the service you need.

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