Claim refugee status from in Canada: After you apply

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If you make your claim at a port of entry

There are 4 possible results when you make a claim at a port of entry. Your next steps will depend what our Canada Border Services Agency (CBSA) officer decides to do after reviewing your claim.

  1. The CBSA officer decides your claim is eligible

    You’ll receive a notice from the Immigration and Refugee Board of Canada (IRB) about a hearing. You must

  2. The officer schedules you for an interview

    You must

  3. The officer tells you to complete your claim online

    You must

    • complete your claim online, and
    • complete your medical exam

    To complete your claim online, you’ll need your

    • application number
    • UCI
    • date of birth

    You’ll find these on your

    • acknowledgement of claim letter or
    • refugee protection claimant document

    Keep any of these documents the CBSA gives you. The CBSA will tell you what to do next.

  4. The officer decides your claim is not eligible

If you submit your claim online

After you submit your claim online, we’ll review it to make sure it’s complete. If it is, we’ll use your online account to send you:

If your claim is incomplete, we’ll tell you what’s missing.

You’ll get an email if we update your account or upload a document for you. Make sure you check your email regularly.

Go to your appointment

Make sure you bring your original passport or any other identification documents you have to your appointment.

During your appointment, we’ll

  • review your application
  • collect your fingerprints and photo (biometrics) and any required documents (if you haven’t already provided them)
  • conduct your eligibility interview to decide if your claim is eligible (if we can)
  • give you documents about next steps

If your child is under 14, bring 2 passport-sized photos to the biometrics appointment. Anyone 14 and older doesn’t need to bring photos.

If we don’t make a decision about your claim during this appointment, we’ll schedule you for an interview and give you the details. It’s mandatory to go to your interview.

Go to your interview

Changes to immigration related appointments

If you’re in Canada

Any in-person appointments that were rescheduled due to the Government of Canada labour disruption are in the process of being rescheduled. You will be notified of your new appointment as soon as possible.

If you’re outside Canada

Overseas interviews are proceeding as scheduled, unless indicated otherwise by the IRCC office abroad.

During your interview we’ll decide if your claim is eligible. If we decide it is, we’ll refer it to the Immigration and Refugee Board of Canada (IRB).

After the interview, we’ll give you a refugee protection claimant document that matches our decision about your claim. If your claim is eligible, we’ll also give you a confirmation of referral letter that confirms we referred your claim to the IRB. These documents will help you

If your claim is eligible

Go to your hearing

If we refer your claim to the IRB, the IRB will send you a notice to appear for a hearing. This notice will tell you

  • where to go for your hearing
  • when to get there
  • when it starts

Find out how to prepare for your hearing in the IRB’s Claimant’s Guide.

After your hearing, the IRB will approve or refuse your refugee claim. Find out what to do after you get a decision.

The IRB will never call you to ask for money. Read more information about fraudulent calls demanding money.

After your hearing

After your refugee hearing, the IRB approves or rejects your refugee claim.

If the IRB accepts your claim, you get “protected person” status. This means you can stay in Canada, and you can apply to become a permanent resident of Canada.

If the IRB rejects your claim, you’ll have to leave Canada. You may be eligible to appeal the IRB’s decision. You may also have other options.

If your claim is not eligible

If your claim is ineligible, your claim won’t be referred to the IRB and you’ll be issued an enforceable removal order to leave Canada.

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