How to get health services and products - Interim Federal Health Program
Depending on your situation, you will receive one of these two eligibility documents:
- Refugee Protection Claimant Document
- for people whose claim for refugee protection was referred to the Immigration and Refugee Board of Canada (IRB), or
- for those whose claim for refugee protection is determined ineligible to be referred to the IRB and who are eligible to apply for a pre-removal risk assessment (PRRA).
- Interim Federal Health Program Certificate (IFHC)
- for other beneficiaries, including resettled refugees.
What to do with your eligibility document
When you receive your document, you must sign it as soon as possible. Don’t lend or give your IFHP document to anyone.
You must present your IFHP eligibility document to your health-care provider each time you need a service or product so that they can confirm your coverage.
Your coverage can be cancelled without notice if your immigration status changes. If this happens, IRCC’s system will be updated. This is why health-care providers must confirm that you are eligible for the IFHP before a service is rendered.
Lost or stolen document
If your document is lost, stolen, or destroyed you can apply to request confirmation of coverage. Once the application is processed, a new IFHC will be sent to you.
How to get treatment
Follow these steps:
- Find a health-care provider who is registered with Medavie Blue Cross.
- Medavie Blue Cross is the company that administers IFHP claims for health-care professionals, pharmacies and hospitals.
- If your health-care provider isn’t registered with Medavie Blue Cross, they can easily register.
- Show your IFHP eligibility document to your health-care provider before you seek treatment.
- After you receive treatment, your health-care provider may give you a claim form. You must sign this form as proof that you received the health service or product.
Letter to confirm that you received health services or products
You may receive a letter from Medavie Blue Cross asking you to confirm if you received health services or products on a given date.
You are asked to:
- respond to the question,
- sign the letter, and
- return it to Medavie Blue Cross.
This isn’t a bill. This will help to prevent fraud. Signing this letter won’t have an effect on your eligibility for IFHP coverage or on your immigration status.
Know your coverage
IFHP doesn’t cover all health-care services or products. Know what health care products and services are included in your IFHP coverage before you request them. If you need a health-care service or product that isn’t covered, you will have to pay for it.
If you are eligible for coverage for the service or product under IFHP, you won’t have to pay for it. Registered health-care providers are reimbursed directly by Medavie Blue Cross.
If you pay a provider for a service or product that is covered by IFHP, you won’t be reimbursed.
If you have private health insurance
- IFHP won’t pay for any service or product for which you may claim under that plan, regardless of the amount that will be paid by your plan for that service or product.
- IFHP will pay for any products or services for which you can’t make a claim under your private insurance plan and for which you are covered under the IFHP.
Coverage under a provincial or territorial health insurance plan
If you are a resettled refugee and you are eligible for coverage under a provincial or territorial health insurance plan or program, then you continue to receive IFHP coverage of some services and products.
If you aren’t a resettled refugee and you are currently eligible for coverage under a provincial or territorial health insurance plan or program, then you aren’t eligible for coverage under IFHP.
The IFHP does not cover the cost of health-care services or products that a person may claim (even in part) under a public or private health insurance plan. The IFHP does not coordinate benefits with other insurance plans/programs so co-payments aren’t possible.
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