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Letter to the Minister
An Office that Can Help
Ombudsman’s Message
The Year in Review
Individual Cases
Systemic Investigations
Performance Audit by the Office of the Auditor General
Constituent and Stakeholder Engagement
Corporate Priorities and Initiatives
Ombudsman’s Advisory Council
Liz Hoffman Memorial Commendation
Appendix I – Disposition of Cases
Appendix II – Financial Report
