The Way Forward
Table of Contents
- Letter to the Minister
- Introduction
- Evolution of the Office of the DND/CF Ombudsman
- From Concept to Reality
- Somalia – 1993
- Report on the Study of Mechanisms of Voice / Complaint Resolution in the Canadian Forces - The Doshen Paper #1 – November 1995
- Proposed Implementation Plan - Organizational Ombudsman - The Doshen Paper #2 – July 1996
- Abandoning of the Ombudsman Concept
- Recommendations of the Special Advisory Group on Military Justice and Military Police Investigation Services in The Dickson Report – March 1997
- The Young Report – March 1997
- Dishonoured Legacy: The Lessons of the Somalia Affair – June 1997
- A Commitment to Change – October 1997
- Appointment of the Ombudsman – June 1998
- Ombudsman Models
- Civilian
- Classical Ombudsmen
- Concept
- Illustrations
- Organizational Ombudsmen
- Unempowered Ombudsmen
- Empowered Organizational Ombudsmen
- Military
- Classical Ombudsmen
- United States Inspector General
- Parliamentary Commissioner for the German Armed Forces
- Australian Defence Force Ombudsman
- Norwegian Ombudsman for the Armed Forces
- Swedish Ombudsman
- Organizational Ombudsmen
- Czech Republic Armed Forces Ombudsman
- Netherlands Armed Forces Inspector General
- Israeli Defence Force Soldiers' Complaints Commissioner
- Analysis
- A Blueprint for an Effective and Credible DND/CF Ombudsman
- A Credible Review and Investigative Process
- Access to the Ombudsman's Office
- Constituency, Core Jurisdiction and Mandate
- Mechanisms of Access And Initial Contact
- Regional Representation
- The Mandate
- Preliminary Involvement
- Information, Referral and Education
- Ombudsman’s Exercise of Discretion
- Sufficient Personal Interest
- Use of Existing Mechanisms
- Public Interest Test
- Frivolous, Trivial or Vexatious Complaints
- Mandate Invoked
- General
- Special
- Operating Framework
- Low Level Ombudsmanry
- Investigations
- Protection from Reprisal
- Malicious or Vexatious Complaints
- Obstruction
- Reporting
- Informal Barometer
- Annual Report
- Special Reports
- Review of Implementation of Recommendations
- Conclusion
- Appendix I - Recommendations
- Appendix II - Consultations and Briefings
- Appendix III - DND/CF Complaint Resolution Mechanisms
- Appendix IV - Comparitive Study of Selected Ombudsmen Models and Other Similar Agencies - Comparitive Study of Selected Juridictions
- Appendix V - DND/CF Ombudsman's Staff
- Appendix VI - List of Abbreviations and Acronyms
- Bibliography