Apply: Vaccine Impact Assistance Program
On this page
- Check if you're eligible
- Gather your information and documents
- Proof of identity documents
- Apply to the program
Check if you're eligible
Before you apply, review the eligibility requirements to see if you qualify.
Eligibility requirements: Vaccine Impact Assistance Program
Gather your information and documents
To help complete your application, you’ll need the following:
- information about the vaccine you received, including the date you received it
- details about your injury and medical care
- a health care professional who can complete the required medical form
- they will need to provide additional information for your claim to be assessed
As part of your application, you’ll need to submit the following documents:
- a completed claim intake form
- you can complete the form online through the VIAP claimant portal or request a printed form by calling us
- a Medical History Form, completed by a health care professional
- a copy of your record of vaccination
- a copy of a valid government-issued ID that confirms your identity, examples:
- driver's licence
- Canadian passport, or
- provincial or territorial ID card
These forms provide basic information about your vaccination, medical history and injury.
Medical History Form for completion by a health care professional
Download the Medical History Form for the Vaccine Impact Assistance Program (PDF, 986 KB).
To receive the printed form by mail, contact us by phone. You'll need to provide your mailing address.
Proof of identity documents
Basic requirements
- Claimants must submit 1 piece of identification (ID), from the 'Accepted proof of identity documentation' list.
- If the claimant has a different legal name from what is on the ID, additional documents will need to be provided (consult 'Legal name change').
- The document must be valid and not expired.
- The document must include the claimant's current legal name (consult 'Legal name change').
- The document must include the claimant's date of birth.
- We do not accept non-photo health cards, social insurance numbers, tax documents or bank statements.
- The document must be a photocopy for mailed applications or in digital format for electronic submissions (for example, a picture taken from a smartphone or a scanned image).
- The copy of the original document must be clear and legible.
- If a document has information on more than 1 page, all pages must be provided.
- If a document has information on both the front and back, both sides must be provided.
- Only English or French documents will be accepted, unless accompanied by an acceptable translation (consult 'Language of documents').
Accepted proof of identity documentation
- Canadian passport
- Foreign passport issued by a federal, provincial, territorial or state government authority, or the equivalent abroad (consult 'Language of documents')
- Certificate of Canadian Citizenship issued by Immigration, Refugees and Citizenship Canada or Citizenship and Immigration Canada
- Permanent Resident Card issued by Immigration, Refugees and Citizenship Canada or Citizenship and Immigration Canada
- Secure Certificate of Indian Status issued by Health Canada, Indigenous and Northern Affairs Canada or Indigenous Services Canada
- Provincial or territorial driver's licence
- Provincial or territorial photo card (ID card or photo health card)
- Firearms licence issued by a province or territory, or by the Royal Canadian Mounted Police (RCMP)
- Photo employee identification card issued by the federal government, or a provincial or territorial government
- Parole ID issued by the Parole Board of Canada, or by Ontario, Alberta or Quebec
- Birth certificate issued by the vital statistics agency in the province or territory of birth
- Certificate of registration of birth abroad issued by a federal, provincial, territorial or state government authority, or the equivalent (consult 'Language of documents')
If applying by mail, do not send original documents.
Learn more:
Legal name change
If the claimant has a different legal name from what is on the ID, you need to provide a document with the new legal name.
Acceptable documents for legal name change
- Marriage certificate
- Common-law relationship certificate
- Court order issued in or outside Canada, such as a:
- separation agreement
- divorce order or judgment
- Certificate to dissolve a registered common-law relationship
- Resumption of surname certificate
- Legal name-change certificate
- Adoption order
- Court order
If applying by mail, do not send original documents.
Language of documents
All documents submitted must be in English or French. If the document isn't in English or French, it must be translated. You must submit a copy of the:
- original document in the original language and
- translated version of the document
Alongside the translation, you must also provide a copy of:
- an attestation from the person who completed the translation if they're a Canadian certified translator or
- a notarized affidavit from the person who completed the translation, swearing that the translation provided is a true and accurate version of the original text if they're a non-certified translator
Translations by the claimant or by the claimant's family members will not be accepted.
If applying by mail, do not send original documents.
Apply to the program
You can apply:
- online through the Vaccine Impact Assistance Program claimant portal, or
- by mail using printed application forms mailed to the Program mailing address
If someone is helping you apply
If you're a claimant, you can authorize an adult to help you with your Vaccine Impact Assistance Program claim.
To receive the printed form by mail, contact us by phone. You'll need to provide your mailing address.
Learn more:
If you're acting on someone else's behalf
If you have the legal authority to act on behalf of the vaccine recipient, you can become their authorized representative.
To receive the printed form by mail, contact us by phone. You'll need to provide your mailing address.
Learn more:
How to create an account in the Vaccine Impact Assistance Program claimant portal
To understand what to expect when you register, read the details of each step.
Create your account
If you’re using the VIAP claimant portal for the first time, select “Register for an account”.
You’ll be taken to a registration form. Fill out the required fields, then select “Submit”.
If you previously submitted a claim to the Vaccine Injury Support Program, enter the details of your claim. You’ll be able to view the claim after registering for the VIAP claimant portal.
If you get an invalid email address message
Make sure the email address is entered correctly. The email must follow this format: example@email.com
If the email address is already in use
This means an account may already exist. Try signing in again or reset your password.
Verify your email and create a password
After you submit the registration form, a verification email will be sent to the email address you provided.
Select the link in the email to verify your account and set up your password.
The verification link expires 7 days after the email is sent.
If you don’t receive the verification email
Check your spam or junk folder, wait a few minutes and make sure the email address was entered correctly. If you still have not received the email, contact us.
Set up multi-factor authentication (MFA)
You will be asked to set up multi-factor authentication (MFA) when you sign in. MFA is an extra security step that helps protect your personal information.
You’ll need to choose one of the verification methods shown on the portal screen. The options shown may depend on your device and browser.
Option 1: Authenticator app
Use this option if you have a mobile device and can download an app, such as Google Authenticator or Microsoft Authenticator.
An authenticator app creates a verification code that you enter in the VIAP claimant portal when asked. The code appears in the app. It is not sent by email.
How to set up this option
This works best if you have the:
- VIAP claimant portal open on one device, like your computer
- authenticator app open on another device, like your mobile phone or tablet
When the portal shows a QR code, open the authenticator app and use it to scan the QR code. The app will show a verification code. Enter that code in the portal to finish setting up multi-factor authentication.
If your verification code expires or does not work
Request a new code and enter it again. Make sure you enter the code exactly as shown.
Option 2: Built-in authenticator on your device
Use this option if your device already has a sign-in method, such as a device password, PIN, fingerprint or Touch ID.
This option uses the security feature already set up on your device to confirm your identity.
How to set up this option
Select Built-in Authenticator and follow the instructions on the portal screen.
You may be asked to select “Register and Continue”. Your device will then ask you to confirm your identity using your password, PIN, fingerprint or Touch ID.
You may also be asked to give this authenticator a name. After that, select “Save” to finish setting up multi-factor authentication.
Option 3: Salesforce Authenticator app
Use this option if you have a mobile device and can download the Salesforce Authenticator app.
This app helps confirm that it’s really you signing in. Depending on the screen you see, the app may show a phrase or ask you to approve a sign-in request.
How to set up this option
This option works best if you have the:
- VIAP claimant portal open on one device, like your computer
- Salesforce Authenticator app open on another device, like your phone or tablet
Download and open the Salesforce Authenticator app. Follow the instructions in the app to add your account.
If the app shows a phrase, enter that phrase in the portal. If the app asks you to approve the sign-in, approve it on your mobile device.
Option 4: Security key
Use this option only if you already have a physical security key, such as a USB security key.
The portal may call this a Universal Second Factor (U2F) key or a WebAuthn (FIDO2) key.
How to set up this option
Select the security key option and follow the instructions on the portal screen.
You may be asked to select “Register”. Then insert, tap or activate your security key when prompted.
Sign in to the portal
After your account is created, return to the VIAP claimant portal.
Enter the email address and password you registered with, then select “Sign in”.
If you forgot your password
Use the "Forgot password" option on the portal sign-in page. Enter the email address linked to your account and follow the instructions sent to you.
Help with portal registration and sign-in
If you still can’t register, sign in or complete multi-factor authentication, contact us.