Contact us - individuals
The program contact centre will open on Monday, January 19 at 7:00 am Eastern Standard Time (EST).
If you have questions or require assistance, please direct all inquiries to the program's dedicated contact centre.
General assistance by telephone
To access account-specific information you must:
- Be the Possession and Acquisition Licence (PAL) holder listed on the declaration or claim
- Confirm your name and date of birth
- Provide the last three digits of your PAL number; and
- Confirm either the email address or phone number listed on your declaration or claim
If you cannot provide this information, our agents can only assist with general enquiries about the program.
The program contact centre will open on Monday, January 19 at 7:00 am Eastern Standard Time (EST).
Telephone service hours
7:00 am to 8:00 pm Eastern Standard Time (EST)
Monday to Friday across Canada
Telephone calls are not answered on federal statutory holidays.
Contact information
1-833-759-4551
TTY: 1-800-465-7735
Answers to top questions
When will I know if my declaration has been accepted?
All declarations will be reviewed after the declaration period ends in March 2026. You will be notified via email and through your portal account message centre if your declaration is accepted. See Submit a declaration for more information.
How was the value of my firearm determined?
Compensation amounts are based on in-depth research and consultation. Learn more about the program’s compensation model.
Can I make a declaration and submit a claim on behalf of someone else?
Declarations must be submitted by the firearm owner, except when an estate executor is authorized to act on behalf of the estate of a deceased individual. See Executors of estates with prohibited firearms for more information.
Can I get an application in an Indigenous language?
Information is available in several Indigenous languages. You can ask to receive information through the program contact centre number listed on this page. Visit the Submit a declaration page for more details on which languages are available.