Contact the Government of Canada Pension Centre’s Employer Support Services

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.

The information will be held in Public Services and Procurement Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.

For more information about your rights, see Info Source (formerly Information about Programs and Information Holdings in 2022). Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

Who must complete the Employer representative user ID request (591) form

All employer representatives who require a user ID and password to access the Data Capture Tool (DCT) and/or the Accounting function must complete the Employer Representative User ID Request form (PWGSC-TPSGC 591) (accessible on the Government of Canada network only). This form must be approved by the employer representative's immediate supervisor and forwarded to the Government of Canada Pension Centre (Pension Centre).

Who has access to the Secure Portal

The Portal is a secure site that has been developed for the Crown Corporations, Agencies and territorial governments, who are not serviced by the Regional Pay System. The Secure Portal enables them to report salary, service and leave without pay data and send contribution remittance information to the Pension Centre.

Where employers refer employees that have pension-related questions

Except for question related to leave without pay, when asked about the public service pension plan, employers must direct their employees to your  Public Service Pension and Benefits. For those employees without Internet access, please provide the Pension Centre's telephone number in Shediac, New Brunswick.

Member's account

For specific questions relating to a member's account, compensation advisors should contact the Government of Canada Pension Centre for federal employees (members) by using the member's toll-free line to speak to the pension expert who is working on the case.

Choosing the correct contact information will ensure a timely response to your queries.