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Government of Canada / Gouvernement du Canada

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Register for
MyGCPay external access

Instructions

The registration process takes place in 4 steps and takes approximately 10 minutes. When you register, you will need to provide the following information:

Step 1 Connect using the Interac® sign-in service

  • MyGCPay external access uses sign-in partners.
    • Your personal banking information will not be shared with the Government of Canada.
    • You will temporarily leave the Government of Canada website to connect through your bank.
  • Select your bank and enter the same username and password that you use to access your online banking services. If your bank is not a sign in partner, you will not be able to register for this service.

Step 2 Create a GCaccounts

  • Enter your personal email address.
  • You will receive an email containing a hyperlink to confirm your email address. Click the link.
  • Provide your first and last name and select your preferred language.
  • A confirmation page will be displayed. Click Continue to proceed to the next step.

Step 3 Confirm your identity using multi-factor authentication

  • Select either email or text (SMS) as the multi factor authentication method of your choice.
  • You will receive a six digit code through the authentication method selected.
  • Once received, enter your code where indicated on the code verification page and click "Submit".

Step 4 Verify your Personal Record Identifier

  • Enter:
    • your nine digit Personal Record Identifier (PRI) (must begin with a 0) — Lost or forgotten PRI?
    • your last name as it appears in your Human Resources file
    • your date of birth
    • the last four digits of your Social Insurance Number (SIN) — Lost or forgotten SIN?
  • Note you will have a total of three attempts before the system locks you out. If you are locked out, please wait 15 minutes before trying again.

Lost Personal Record Identifier (PRI)

If you can't remember your PRI:

About sign-in partners

Sign-In Partners are organizations that have partnered with Interac Corp. and its subsidiaries to offer the Interac® sign-in service. This service enables customers to use online credentials (for example, card numbers or usernames and passwords) to access Government of Canada services.

If you don't currently bank with any of the Sign-In Partners, contact the Client Contact Centre.

Lost Social Insurance Number (SIN)

If you can't remember your SIN, contact Service Canada.

About GCaccounts

GCaccounts is an identity and access management (IAM) solution. Public Services and Procurement Canada (PSPC) developed GCaccounts to provide IAM services to internal government of Canada users and Canadian citizens using the Internet. It allows access to GC services and programs and also provides a complete single sign-on solution.

Need help?

User support

Register

Register via an Interac® sign-in partner

Help with your account

Keep your personal information safe
  • Be aware of your surroundings when you enter passwords and security codes in public
  • Don't give out or share passwords or security codes online or over the phone, even with family
  • Log off or sign out of accounts and websites when you are finished; don't just close your browser
Avoid technical problems

For the best experience, you need to:

  • use the latest version of Microsoft Edge or Google Chrome (other browsers compatible with HTML5 and CSS3 may work but are not officially supported by MyGCPay)
  • enable cookies and JavaScript
  • use a computer
Technical support

If you're experiencing technical problems, try:

  • refreshing your browser
  • clearing your cache, deleting your cookies and internet history
  • restarting your computer

Note: Public Services and Procurement Canada's Client Contact Centre cannot offer technical support for any difficulties related to your personal devices, internet provider and software suppliers.

If your problems persist, contact the Client Contact Centre. Be ready to provide your PRI when you call (Lost or forgotten PRI?).

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