Share your thoughts: Accessibility and the Canada Revenue Agency

Current Status: Closed

The accessibility consultation report is now available.

This consultation was open on April 21, 2022, and was closed to input on May 31, 2022.

The Canada Revenue Agency (CRA) listened to persons with disabilities and their caregivers about their experiences with the Agency – focusing on the accessibility of the Agency’s services, any accessibility barriers that they have experienced, and ways that these barriers could be addressed. The insights gathered from these consultations are being used to shape the CRA’s first Accessibility Plan, which will set out the CRA’s approach to addressing and preventing accessibility barriers.

Who was the focus of this consultation

The CRA engaged persons with disabilities (and their caregivers) living in Canada who have interacted with the Agency; these interactions could have included:

Note: Interactions related to applying for jobs at the CRA will not be a part of the virtual consultations; however, any feedback about these interactions will be shared with the appropriate CRA teams.

Key questions that were for discussion

On July 11th, 2019, the Accessible Canada Act was enacted – formalizing the Government of Canada’s commitment to proactively identify, remove, and prevent barriers to accessibility wherever individuals interact with federal programs and services. This means going beyond just meeting accessibility standards and regulations; it means ensuring that accessibility is fully incorporated throughout the design and delivery of its programs and services. With this in mind, the CRA sought ideas and input on two topics:

Related information

Summary of the Accessible Canada Act
Accessible Canada Regulations

Contact us

Canada Revenue Agency
Chief Service Officer Directorate, Tools and Methodologies Section
Place de Ville, Tower B, 112 Kent Street, Ottawa, Ontario, K1A 0L5

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: