Supplementary Information Tables: 2023–24 Departmental Results Report

Table of contents

Authorities approved after Main Estimates (dollars)

Table 1: Authorities approved after Main Estimates (dollars)

Table 1 details the additional authorities approved for the Canada Revenue Agency (CRA) after the Main Estimates were tabled in Parliament.

Authorities approved after Main Estimates (dollars)
Authorities approved 
Estimates
2023–24 Main Estimates
14,874,529,632
Planned Spending (as reported in the 2023–24 Departmental Plan)
14,874,529,632
Carry-forward from 2022–23
908,579,947
Compensation adjustments
470,653,455
Adjusted cost of the administration of the Goods and Services Tax by the Province of Quebec
106,400,000
Funding for severance payments, parental benefits, and vacation credits
80,689,974
Automatic Advance Payments of the Canada Workers Benefit
13,283,251
Canada Disability Benefit (Budget 2023)
8,191,535
Funding for the reimbursement of salary advances and overpayments incurred by the CRA in 2022–23 as a result of issues with the government pay system
6,236,826
Government advertising programs
5,550,000
Administration of Climate Action Incentive payments (now known as the Canada Carbon Rebate) in the provinces of Prince Edward Island, Nova Scotia, Newfoundland and Labrador, and New Brunswick
5,435,134
Allocations from Treasury Board Central Vote 10 – Government- wide initiatives
97,558
Recoverable expenditures from the Canada Pension Plan Account and the Employment Insurance Operating Account
(1,044,309)
Transfers with other government departments
(1,118,649)
Adjustments to Statutory Authorities
Estimates
Distribution of fuel charges – Canada Carbon Rebate
600,733,794
Contribution to employee benefit plans
183,305,155
Distribution of fuel charges – to farming businesses
131,522,662
Respendable non-tax revenues
22,720,358
Children's Special Allowance payments
22,060,074
Court awards
12,426,233
Distribution of fuel charges – to provinces and territories
2,362,365
Other
211,629
Total Authorities at Year-End
17,452,826,624

Details on transfer payment programs of $5 million or more

Children's Special Allowance payments (statutory)

Start date

August 28, 1995Footnote 1

End date

Ongoing

Type of transfer payment

Other transfer payment

Type of appropriation

Children's Special Allowances Act (statutory authority)

Fiscal year for terms and conditions

2023–24

Link to departmental result

Benefits

Link to the CRA’s program inventory

Benefits

Purpose and objectives of transfer payment program

Tax-free monthly payments made to federal, provincial or Indigenous governing body agencies or organizations that care for and maintain children under 18 years of age who reside in Canada. Children's Special Allowance payments are equivalent to the maximum monthly amount of the Canada child benefit payments and are governed by the Children's Special Allowances Act, which provides that this allowance be paid out of the Consolidated Revenue Fund.

Results achieved

On average, monthly payments were made to 230 agencies and institutions on behalf of approximately 73,360 children. Payments were issued on schedule, no delays were reported.

Findings of audits completed in 2023–24

Not applicable

Findings of evaluations completed in 2023–24

Not applicable

Engagement of applicants and recipients in 2023–24

Not applicable

Table 2: Financial information (dollars)

Table 2 shows the financial information for Children's Special Allowance payments (statutory)

Table 2: Financial information (dollars)
Type of transfer payment
2021–22 actual spending
2022–23 actual spending
2023–24 planned spending
2023–24 total authorities available for use
2023–24 actual spending (authorities used)
Variance (2023–24 actual minus 2023–24 planned)
Total grants
Total contributions
Total other types of transfer payments
372,417,276
368,192,202
368,000,000
390,060,074
390,060,074
22,060,074
Total
372,417,276
368,192,202
368,000,000
390,060,074
390,060,074
22,060,074

Explanation of variances

The number of children in care can vary from month to month. In addition the actual indexation rate for the benefit period of July 2023 through June 2024 was higher than the estimated indexation rate used when establishing the 2023–24 planned spending forecast.

Community Volunteer Income Tax Program

Start date

April 1, 2021

End date

March 31, 2024

Type of transfer payment

Grant

Type of appropriation

Appropriated annually through the Estimates

Fiscal year for terms and conditions

2020–21

Link to departmental result

Benefits

Link to the CRA’s program inventory

Benefits

Purpose and objectives of transfer payment program

The Community Volunteer Income Tax Program (CVITP) is a collaboration between the CRA and community organizations which host tax preparation clinics and arrange for volunteers to prepare income tax and benefit returns for eligible individuals. The purpose of the grant is to provide direct financial support to eligible organizations to defray some of the administrative costs they incur in hosting tax preparation clinics and to encourage growth and retention among organizations.

Results achieved

1,654 applications were received by the close of the application period July 31, 2023. After review, 1,599 applications were approved, and 1,556 organizations completed the paperwork to receive funding.

Enhancements to communications strategies are being deployed for year four to ensure that organizations are aware of and apply to receive the grant funding designed to support them.

Findings of audits completed in 2023–24

Not applicable

Findings of evaluations completed in 2023–24

Not applicable

Engagement of applicants and recipients in 2023–24

1,599 applications were approved, and 1,556 organizations completed the paperwork to receive funding. Enhancements to communications strategies are being deployed for year four to ensure that organizations are aware of and apply to receive the grant funding designed to support them.

Table 3: Financial information (dollars)

Table 3 shows the financial information for the Community Volunteer Income Tax Program.

Table 3: Financial information (dollars)
Type of transfer payment
2021–22 actual spending
2022–23 actual spending
2023–24 planned spending
2023–24 total authorities available for use
2023–24 actual spending (authorities used)
Variance (2023–24 actual minus 2023–24 planned)
Total grants
936,610
2,976,230
3,501,135
5,378,634
5,284,769
1,783,634
Total contributions
Total other types of transfer payments
Total
936,610
2,976,230
3,501,135
5,378,634
5,284,769
1,783,634

Explanation of variances

The nature of the delivery of CVITP has changed since the pandemic. Although the number of organizations has remained static over the year, the number of people helped has increased significantly. The funding formula of the grant encouraged organizations to expand the geographical reach of the program through virtual engagement and to continue to operate outside of the filing season.

Distribution of fuel charges – Canada Carbon Rebate (statutory)

Start date

June 21, 2018

End date

Ongoing

Type of transfer payment

Other transfer payment

Type of appropriation

Statutory authority provided for under the Income Tax Act. The Canada Carbon Rebate (CCR) is deemed to have been paid as a rebate in respect of fuel charges levied under Part I of the Greenhouse Gas Pollution Pricing Act.

Fiscal year for terms and conditions

2023–24

Link to departmental result

Benefits

Link to the CRA’s program inventory

Benefits

Purpose and objectives of transfer payment program

For jurisdictions that do not meet the Canada-wide federal standard for reducing carbon pollution, the Government will return all direct proceeds from the fuel charge in the jurisdiction of origin, with the bulk of direct proceeds going to individuals and families residing in those provinces through the CCR. Payments made to individuals and families vary by province of residence given that different levels of proceeds are generated in each affected jurisdiction, and the impacts of carbon pollution pricing on households differ. These variations are an outcome of the different types and quantities of fuels consumed in different provinces.

Results achieved

Starting in tax year 2021, the CCR (formerly known as the Climate Action Incentive Payment) has been paid on a quarterly basis, with the first payment issued in July 2022. The total amount of the CCR increased by 41% in fiscal year 2023–24 when compared to the fiscal year 2022–23. This reflects increases in prescribed basic rates for the provinces of Ontario (+31%), Manitoba (+27%), Saskatchewan (+24%), and Alberta (+43%). Also starting in July 2023, the CCR is available to eligible residents of Newfoundland and Labrador, New Brunswick, Nova Scotia and Prince Edward Island.

Findings of audits completed in 2023–24

Not applicable

Findings of evaluations completed in 2023–24

Not applicable

Engagement of applicants and recipients in 2023–24

Not applicable

Table 4: Financial information (dollars)

Table 4 shows the financial information for the Distribution of fuel charges – Canada Carbon Rebate (statutory).

Table 4: Financial information (dollars)
Type of transfer payment
2021–22 actual spending
2022–23 actual spending
2023–24 planned spending
2023–24 total authorities available for use
2023–24 actual spending (authorities used)
Variance (2023–24 actual minus 2023–24 planned)
Total grants
Total contributions
Total other types of transfer payments
3,761,940,968
6,823,776,253
8,999,000,000
9,599,733,794
9,599,733,794
600,733,794
Total
3,761,940,968
6,823,776,253
8,999,000,000
9,599,733,794
9,599,733,794
600,733,794

Explanation of variances

An increase of $0.6 billion to the 2023–24 planned spending figure was included in the 2023–24 Supplementary Estimates for information purposes to reflect updated forecasts provided by the Department of Finance. The variance is primarily attributable to increases in the prescribed basic rates for the initial four provinces as well as the onboarding of the Atlantic provinces.

Distribution of fuel charges – to farming businesses (statutory)

Start date

Section 127.42 (Return of Fuel Charge Proceeds to Farmers Tax Credit) of the Income Tax Act was added via Bill C-8, which received Royal Assent in June 2022, applicable to the 2021 and subsequent years.

End date

Ongoing

Type of transfer payment

Other transfer payment

Type of appropriation

Statutory authority established pursuant to section 127.42 of the Income Tax Act. It will return fuel charge proceeds to farmers carrying on business in involuntary backstop jurisdictions.

Fiscal year for terms and conditions

2023–24

Link to departmental result

Benefits

Link to the CRA’s program inventory

Benefits

Purpose and objectives of transfer payment program

The purpose of the credit is to assist eligible farming businesses afford the cost of fighting climate change by returning a portion of fuel charge proceeds from the price on pollution directly to them in backstop provinces, meaning provinces that have not adopted either the federal system of applying a price on pollution or rules that meet the federal government's stringency requirements.

Results achieved

Eligible entities include eligible individuals (self-employed farmers), corporations, trusts, and partnerships (individuals who are members of one or more partnerships), which operate a farming business through one or more permanent establishments in Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island or Saskatchewan.

Self-employed farmers and individuals who are members in one or more partnerships operating a farming business, can claim the credit on line 47556 – Return of fuel charge proceeds to farmers tax credit of their T1 income tax and benefit return. Self-employed farmers must have first completed Form T2042, Statement of Farming Activities. Trusts can claim the credit on line 64 of Form T3RET, while corporations can claim it on line 795 of the T2 return. Corporations have to file a completed Schedule 63, Return of Fuel Charge Proceeds to Farmers Tax Credit, with the T2 return for the year.

The rate of eligible farming expenses was 0.173% in 2022 versus 0.186% in 2023 for the provinces of Ontario, Manitoba, Saskatchewan, and Alberta. Also, starting in July 2023, the farmer tax credit is available to eligible farmers of Newfoundland and Labrador, New Brunswick, Nova Scotia and Prince Edward Island (0.140% of eligible farming expenses).

Findings of audits completed in 2023–24

Not applicable

Findings of evaluations completed in 2023–24

Not applicable

Engagement of applicants and recipients in 2023–24

Not applicable

Table 5: Financial information (dollars)

Table 5 shows the financial information for the Distribution of fuel charges – to farming businesses (statutory).

Table 5: Financial information (dollars)
Type of transfer payment
2021–22 actual spending
2022–23 actual spending
2023–24 planned spending
2023–24 total authorities available for use
2023–24 actual spending (authorities used)
Variance (2023–24 actual minus 2023–24 planned)
Total grants
Total contributions
Total other types of transfer payments
129,365,039
131,522,662
131,522,662
131,522,662
Total
129,365,039
131,522,662
131,522,662
131,522,662

Explanation of variances

A forecast of the statutory payment was not available at the time the 2023–24 planned spending figures were established. As a result, the variance is equivalent to the 2023–24 actual spending.

Distribution of fuel charges - to provinces and territories (statutory)

Start date

July 1, 2019

End date

Ongoing

Type of transfer payment

Other transfer payment

Type of appropriation

Statutory authority established pursuant to section 165(2) of the Greenhouse Gas Pollution Pricing Act. It provides for payments to provinces/territories as stipulated in the Act.

Fiscal year for terms and conditions

2023–24

Link to departmental result

Benefits

Link to the CRA’s program inventory

Benefits

Purpose and objectives of transfer payment program

Yukon and Nunavut are two jurisdictions that chose to adopt the federal pollution pricing system. The CRA recognizes the distribution of fuel charge amounts as transfer payments to provinces/territories.

Results achieved

Four quarterly payments were processed in June 2023, September 2023, December 2023, and March 2024 to Yukon and Nunavut. Distributions to the provinces and territories increased by 26% in fiscal year 2023–24 when compared to the fiscal year 2022–23, due to a number of factors, including an increase in fuel charge rates and demand as well as the timing of assessments.

Findings of audits completed in 2023–24

Not applicable

Findings of evaluations completed in 2023–24

Not applicable

Engagement of applicants and recipients in 2023–24

Not applicable

Table 6: Financial information (dollars)

Table 6 shows the financial information for the Distribution of fuel charges – to provinces and territories (statutory).

Table 6: Financial information (dollars)
Type of transfer payment
2021–22 actual spending
2022–23 actual spending
2023–24 planned spending
2023–24 total authorities available for use
2023–24 actual spending (authorities used)
Variance (2023–24 actual minus 2023–24 planned)
Total grants
Total contributions
Total other types of transfer payments
52,422,245
40,623,071
49,000,000
51,362,365
51,362,365
2,362,365
Total
52,422,245
40,623,071
49,000,000
51,362,365
51,362,365
2,362,365

Explanation of variances

2023–24 actual spending is in line with planned.

Gender-based analysis plus

Section 1: institutional gender-based analysis plus governance and capacity 

Governance

The CRA is dedicated to administering its programs equitably, aligned with the Government of Canada’s commitments to gender-based analysis plus (GBA Plus). To support the work of the CRA, a three-year GBA Plus Action Plan (2024-27) has been developed. The plan builds on past activities and results and aligns with government direction and requirements. It also articulates the CRA’s intent for GBA Plus and shares the outcomes and areas of focus that the CRA will pursue to ensure equity is a central consideration in CRA decision-making and in the delivery of tax and benefit programs. Highlights of the plan include establishing an Agency-wide GBA Plus network and developing data collection plans for the external facing programs in the CRA’s Program Inventory. 

The CRA’s GBA Plus Champion continues to collaborate with key domestic partners and peer tax administrations internationally, and plays a leadership role in the Organisation for Economic Co-operation and Development’s (OECD) Gender Balance Network (GBN). Through this ongoing collaboration, the CRA supports the advancement of GBA Plus initiatives at home and abroad while also adopting best practices from other tax administrations.

Capacity

To advance GBA Plus capacity, the CRA’s GBA Plus Centre of Expertise (CoE) continues to actively promote GBA Plus tools and resources and the Canada School of Public Service online training. The GBA Plus CoE also provides advice and guidance on incorporating GBA Plus into CRA initiatives and completing GBA Plus assessments. 

In May 2022, the Office of the Auditor General tabled a report focused on hard-to-reach populations who are potentially not receiving the government benefits to which they are entitled. To better understand the population segments most at risk, the CRA used tax data and linked it to census data obtained from Statistics Canada to help analyze population segments where individuals often have modest incomes and face barriers to receiving benefits. The first linkage study measured Indigenous participation in the tax and benefit system. As a follow-up, five additional linkage rate studies were undertaken to better understand the participation of other vulnerable groups, namely: youth, newcomers, the elderly, persons with disabilities and homeless individuals. This work underscores CRA’s commitment to using data to better understand its client base.

Human resources (full-time equivalents [FTE]) dedicated to GBA Plus

In addition to the GBA Plus Champion, the CRA had four FTE dedicated to working solely on GBA Plus in the 2023–24 fiscal year.

Section 2: gender and diversity impacts, by program

Definitions

Scales

Gender scale

Income-level scale

Age group scale

Core responsibility: Tax

Programs

Charities | Collections | Objections and Appeals | Policy, Ruling, and Interpretations | Registered Plans | Reporting Compliance | Returns Compliance | Service Feedback | Taxpayer Relief | Tax Services and Processing

Program Name: Charities
Program Goals

The Charities Directorate ensures the integrity of the charitable sector in Canada by promoting compliance with the income tax legislation and regulations through consistency; education; quality service; and responsible enforcement.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

Nothing to report for 2023–24.

Charities will seek to understand how data available to the program can be used to enhance equity in its administration, in its policy development process and when designing new programs.

Program Name: Collections
Program Goals

The goal of Collections is to assist taxpayers with debt balances, regardless of demographics.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

As part of its commitment to GBA Plus, which may involve disaggregated data analysis, the Collections program will explore the use of CRA’s data holdings to monitor and report on the program through a GBA Plus lens.

Program Name: Objections and Appeals
Program Goals

The Objections and Appeals Program conducts a formal and impartial review of any objections received related to an assessment, determination, or decision. When any type of objection is filed, the CRA reviews all the information before making its decision.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

The Objections program does not collect sufficient data to enable it to monitor or report program impacts by gender and diversity of the population who has chosen to file an objection to dispute their income tax or commodity tax assessment, or their determination on tax credits or benefits. The program reviews objections on a case-by-case basis, taking into account any new information provided by the taxpayer. Identity elements are not considered when determining the outcome of an objection.

The Appeals program also does not collect sufficient data to enable it to monitor or report program impacts by gender and diversity on the population who has chosen to file an appeal. The programs review notices of appeal on a case-by-case basis taking into account any new information provided by the taxpayer, work or payer. The court makes the ultimate decision on the outcome of an appeal. Identity elements are not considered by the program when determining the outcome of an appeal.

The Appeals Branch is currently analyzing the data sources that exist to perform GBA Plus analysis. During this exploratory phase, the branch will investigate the feasibility of conducting a post-decision analysis of branch files.

Program Name: Policy, Ruling, and Interpretations
Program Goals

The Policy, Ruling, and Interpretations program serves as the authority for interpreting the Income Tax Act, GST/HST, Underused Housing Tax legislation, Excise and specialty taxes, and related statutes for the CRA.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

Policy, Ruling and Interpretations will seek to understand how data available to the program can be used to enhance equity in its administration. 

  • For the Remission Program, which collects limited personal data, the program has conducted demographic research to determine who is most vulnerable to extreme financial hardship so as to be able to customize communications material and webpages content to those demographics.
Program Name: Registered Plans
Program Goals

The Registered Plans program ensures the integrity of the deferred income and savings plans sector in Canada by promoting compliance with the income tax legislation and regulations through consistency; education; quality service; and responsible enforcement.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

The Registered Plans Directorate will seek to understand how data available to the program can be used to enhance equity in its administration. More specifically, the program is working to: (i) learn methods to review available data through a GBA Plus lens; (ii) determine what data can be made available to the directorate for the purposes of improving program equity; and (iii) determine how different program areas can contribute to the improvement of equity within the overall Registered Plans program.

Program Name: Reporting Compliance
Program Goals

The Reporting Compliance program seeks to protect the integrity of Canada’s voluntary compliance system by identifying and addressing the small segment of the population that does not report the correct amounts. The CRA’s compliance interventions follow a progressive approach that moves from influencing compliance to enforcing it.

Target Population

All Canadians

Distribution of Benefits
  • By gender: first group
  • By income level: second group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Each year the reporting compliance area of the CRA reports on a different audit population in order to provide a complete picture of program impacts by gender and other identify factors. For 2023–24, the population analyzed was closely held corporations (defined here as a corporation with one shareholder owning more than 50% of the corporation). The identity factors presented in tables 8 to 12 relate to the majority shareholder for audits of closely held corporations completed between April 1, 2020, and March 31, 2024. This information is disclosed to enhance transparency.

The CRA chooses a file for an audit based on a risk assessment. The assessment looks at a number of factors, such as the likelihood or frequency of errors in tax returns or whether there are indications of non-compliance with tax obligations. The CRA also looks at the information it has on file for the taxpayer and may compare that information to similar files or consider information from other audits or investigations.

Statistics: Number, Percent of T2 closely held audits completed between April 1, 2020 and March 31, 2024, and Audit Change Rate (percent of audits resulting in change in amount assessed).

Observed resultsFootnote 2 : Consult tables 7-12.

Data source: Integras and AIMS case management systems, T2 schedules and T1 IDENT database.

Table 7: Key Program Impact Statistics

Table 7 shows the key program impact statistics for the Reporting Compliance program by gender.

Table 7: Key Program Impact Statistics
Gender
Number of T2 Closely Held Audits
Percent of T2 Closely Held Audits
Audit Change Rate
Men
4,620
83%
67%
Female
950
17%
65%

Table 8: Key Program Impact Statistics

Table 8 shows the key program impact statistics for the Reporting Compliance program by age group.

Table 8: Key Program Impact Statistics
Age Group
Number of T2 Closely Held Audits
Percent of T2 Closely Held Audits
Audit Change Rate
Under 30
130
2%
70%
30–39
910
16%
69%
40–49
1,460
26%
68%
50–59
1,520
27%
67%
60–69
1,010
18%
66%
70–79
420
7%
61%
80+
130
2%
55%

Table 9: Key Program Impact Statistics

Table 9 shows the key program impact statistics for the Reporting Compliance program by marital status.

Table 9: Key Program Impact Statistics
Marital Status
Number of T2 Closely Held Audits
Percent of T2 Closely Held Audits
Audit Change Rate
Married/Common-law
4,070
73%
67%
Single
710
13%
66%
Divorced/Separated
640
12%
64%
Widowed/Survivor
130
2%
57%
Unstated/Unknown/Unavailable
30
1%
69%

Table 10: Key Program Impact Statistics

Table 10 shows the key program impact statistics for the Reporting Compliance program by province.

Table 10: Key Program Impact Statistics
Province
Number of T2 Closely Held Audits
Percent of T2 Closely Held Audits
Audit Change Rate
Alberta
620
11%
56%
British Columbia
900
16%
66%
Manitoba
90
2%
60%
New Brunswick
70
1%
61%
Newfoundland and Labrador
70
1%
41%
Nova Scotia
100
2%
55%
Northwest Territories
Nunavut
Ontario
2,110
38%
69%
Prince Edward Island
30
54%
Quebec
1,440
26%
71%
Saskatchewan
120
2%
62%
Yukon
Outside Canada
30
62%

Table 11: Key Program Impact Statistics

Table 11 shows the key program impact statistics for the Reporting Compliance program by income.

Table 11: Key Program Impact Statistics
T1 Income
Number of T2 Closely Held Audits
Percent of T2 Closely Held Audits
Audit Change Rate
Under $49,020
1,240
22%
67%
$49,021 to $98,040
1,500
27%
68%
$98,041 to $151,978
910
16%
68%
$151,979 to $216,511
550
10%
68%
Over $216,511
1,240
22%
63%
Unavailable
140
3%
72%

Table 12: Key Program Impact Statistics

Table 12 shows the key program impact statistics for the Reporting Compliance program by gross income.

Table 12: Key Program Impact Statistics
T2 Gross Revenue
Number of T2 Closely Held Audits
Percent of T2 Closely Held Audits
Audit Change Rate
No Gross Revenue
400
7%
72%
$1 to $99,999
870
16%
63%
$100,000 to $499,999
1,350
24%
67%
$500,000 to $9,999,999
810
15%
68%
$1,000,000 to 3,999,999
1,240
22%
68%
$4,000,000 to $19,999,999
680
12%
63%
$20,000,000 and up
130
2%
62%
Unavailable
100
2%
84%
GBA Plus Data Collection Plan

Although the Reporting Compliance program does not directly collect taxpayer information related to gender and diversity factors, the program has found that the CRA’s extensive data holdings provide access to demographic and financial data that can be used to support GBA Plus analysis. As part of its commitment to GBA Plus and disaggregated data analysis, the Reporting Compliance program worked towards capitalizing on these data holdings and will continue to do so in the coming years. This is the first time the Reporting Compliance program is providing disaggregated data on closely held corporations by several identity factors. In previous years, the Reporting Compliance program provided disaggregated data on audits of individuals. The Reporting Compliance program continues to explore what additional data sources are available for GBA Plus.

Program Name: Returns Compliance
Program Goals

The goal of the Returns Compliance programs is to ensure all taxpayers are treated fairly regardless of gender or any other bias. It is necessary that risk assessment remain neutral and files are selected based on factors such as expected return information and reporting and filing behaviour.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

As part of its commitment to GBA Plus, which may involve disaggregated data analysis, the Return Compliance program will explore the use of CRA’s data holdings to monitor and report on the program through a GBA Plus lens.

Program Name: Service Feedback
Program Goals

The Service Feedback Programs administers the Service Complaints and Problem Resolution workloads, which receives and responds to service-related feedback from Canadians, and processes requests from Members of Parliament and works with other CRA branches to resolve the issues raised.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: first group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan
  • The 2023–24 Q2 reporting cycle included reporting on gender, child count, income level, age group and marital status.
  • Although this year's feedback is limited to our first 2 cycles (Q2 and Q3), we are able to identify an increase of 4% in service feedback from Q2 to Q3 of taxpayers reporting having no children, as well as a 4% increase in married taxpayers. 
  • The income-level group showing the most service feedback is that of taxpayers with an income tax rate equal to or lower than $50,197. A 5% decline in the percentage represented by this group is noted between Q2 and Q3.
  • The data source is a combination of data extracted from the Service Feedback System and data received from the Data and Statistical Services Division.
  • Work is presently underway with the CRA's GeoHub group to create an interactive colour-coded map of the Canadian population to explore additional GBA Plus insights.
Program Name: Taxpayer Relief
Program Goals

The Taxpayer Relief Program accepts and reviews relief requests from taxpayers to determine if relief of penalty or interest is warranted when a taxpayer was unable to comply with their tax obligations for reasons outside of their control.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

The Taxpayer Relief Program does not collect sufficient data to enable it to monitor or report program impacts by gender and diversity of the population who has chosen to make a request for relief. The program reviews requests on a case-by-case basis taking into account the circumstances of taxpayers. Identity elements are not considered when determining the outcome of a request.

The CRA is currently analyzing the data sources that exist that may enable us to perform GBA Plus analysis. During this exploratory phase, we will investigate the feasibility of conducting a post-decision analysis of branch files. 

Program Name: Tax Services and Processing
Program Goals

CRA gives taxpayers access to accurate and timely information they need to comply with Canada's tax laws by modernizing our services, including expanding our digital services and enhancing our telephone platform, making it easier for taxpayers to meet their tax obligations. In addition to the individual returns program, we register businesses for a business number and administer T2, T3, GST/HST, excise, and other levies programs. We help businesses and individuals to voluntarily comply with Canada's tax laws by processing their information and payments as quickly and accurately as possible and telling them the results of their assessment or reassessment.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Not available

GBA Plus Data Collection Plan

The CRA collects and publishes a range of disaggregated gender and diversity data. For individual returns, data is broken down by gender, age, geographic location, marital status, income level and major source of income, all of which is published on Canada.ca: Selected T1 Statistics 2023 edition (for the 2022 tax year). Individual filing rates are also calculated by province/territory, employment status, age, gender, marital status, income range and more, also published on Canada.ca: T1 filing compliance 2024 edition (2022 tax year). For businesses, CRA publishes a range of reports with data collected from business returns, they are published on Canada.ca: Corporate Statistical Tables (2016 to 2021 tax years). These reports can be used for data analysis of business location, size, and other tax-related information. For our contact centres program, data is merged from CRA databases and is disaggregated based on age, marital status, income level, and immigration status.

Core responsibility: Benefits

Programs

Benefits

Program Name: Benefits
Program Goals

The CRA delivers a range of ongoing benefits, credits, and one-time payment programs that support the economic and social well-being of Canadians. Through processing activities, the Benefits program ensures that Canadians receive their rightful benefits in a timely manner by offering benefit recipients timely and accessible information on their entitlements and obligations through call centres and securely online. This helps Canadians become more aware of the benefits they are entitled to and how to receive them.

Target Population

All Canadians

Distribution of Benefits
  • By gender: third group
  • By income level: third group
  • By age group: second group
Key Program Impacts on Gender and Diversity

Statistics: Disability Tax Credit (DTC) recipients by demographic.

Observed Results: Disability Tax Credit Statistics – 2013 to 2022 Calendar Years

Data source: Agency source systems.

Comments: This publication was updated to include the 13 and under age group and 14 to 18 age group for the 2022 calendar year. It previously consolidated these age groups into the 18 and under category.

GBA Plus Data Collection Plan

The CRA collects and publishes a range of disaggregated data that can be used for gender and diversity purposes related to the administration and delivery of benefit payments. For the Community Volunteer Income Tax Program, data is disaggregated by gender, age, income range, geographic location, and claimed disability on the T1 form. Canada Child Benefit information is also by gender, marital status, family income, number of dependent children and geographic location. The Disability Tax Credit reports disaggregated data by province/territory, age, duration, gender, marital status, restrictions in basic activities of daily living, determinations and net income range. The Benefits Outreach Program uses its outreach and partnerships database to collect data on the number of activities and participants by vulnerable groups of Canadians including: housing insecure, Indigenous peoples, modest-income, newcomers, persons with disabilities, seniors and youth.

Response to parliamentary committees and external audits

Response to parliamentary committees

There was one Parliamentary Committee report requiring a response in 2023–24.

On November 20, 2023, the House of Commons Standing Committee on International Trade (CIIT) Report 11 - The Underused Housing Tax: Potential impacts and proposed actions. The 11th Report included four recommendations related to the Underused Housing Tax. On March 19, 2024, the Minister of National Revenue tabled the Government Response. The Government Response supported and acknowledged the Committee’s recommendations.

Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development)

There were no audits in 2023–24 requiring a response.

Response to audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages

There were no audits in 2023–24 requiring a response.

United Nations 2030 Agenda for Sustainable Development and the Sustainable Development Goals

More information on the CRA’s contributions to Canada’s Federal Implementation Plan on the 2030 Agenda and the Federal Sustainable Development Strategy can be found in our Departmental Sustainable Development Strategy and the Departmental Sustainable Development Strategy Performance Reports.

Board of Management attendance record for 2023–24 and compensation rates

The Board of Management (Board) is supported by four committees and one subcommittee, where documents are presented for Board approval. Between April 1, 2023, to March 31, 2024, there were 10 Board meetings, 4 Governance & Social Responsibility and Service Committee meetings, 8 Human Resource Committee meetings, 4 Audit Committee meetings and 4 Resource Committee meetings.

Participation rates

Table 13: Board of Management attendance record

Table 13 shows the membership of each committee as well as directors’ committee attendance during 2023–24, taking into consideration departures and appointments.

Table 13: Board of Management attendance record
Board members
Board of management
Governance and Social Responsibility and Service Committee
Human Resources Committee
Audit Committee
Resources Committee
Suzanne Gouin
10/10
4/4
8/8
4/4
4/4
Kathryn Bouey
9/10
8/8
3/4
Barb Carra
6/10
7/8
4/4
Dawn Dalley
8/10
4/4
7/8
Mary Ference
9/10
4/4
7/8
Carole Imbeault
9/10
6/8
4/4
Madhuri Parikh
10/10
4/4
4/4
David Reid
8/10
4/4
4/4
Mireille Saulnier
10/10
4/4
7/8
Stanley Thompson
10/10
4/4
4/4
Colin Younker
9/10
4/4
4/4
Thane Sherrington
10/10
8/8
4/4
Joyce Sumara
1/2
1/2
David LosierFootnote 3
3/4
Tim D’SouzaFootnote 4
2/4
Bob Hamilton
10/10
4/4
8/8
4/4
Overall Attendance
123/138 = 89%
28/28 = 100%
66/72 = 92%
25/26 = 96%
28/30 = 93%

Governor in Council rates of pay

Table 14: Governor in Council – Rates of Pay

Table 14 shows the Governor in Council rates of payFootnote 5  for Board members by member position.

Table 14: Governor in Council – Rates of Pay
Member position
Annual retainer
Per diem
Board Chair
$14,500 – $17,100
$565 – $665
Committee Chair
$11,100 – $13,000
$565 – $665
Director
$7,300 – $8,600
$475 – $550

CRA rates of pay

Table 15: CRA – Rates of Pay

Table 15 shows the CRA rates of pay for Board members by member position.

Table 15: CRA – Rates of Pay
Member position
Annual retainer
Per diem
Board Chair
$17,000
$650
Committee Chair
$12,500
$600
Director
$8,000
$550

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