Canada Revenue Agency Departmental Performance Report 2013-14

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Table of contents

Foreword

Minister's message

Foreword by the Chair

A message from the Commissioner of the Canada Revenue Agency

Strategic overview

Section 1: Organizational expenditure overview

• Organizational profile

Section 2: Analysis of programs by strategic outcomes

• Program: Taxpayer and business assistance
• Program: Assessment of returns and payment processing
• Program: Reporting compliance
• Program: Accounts receivable and returns compliance
• Program: Appeals
• Program: Benefit programs
• Program: Internal services

Section 3: Supplementary information

• Agency Governance and the Board of Management
• Service standards
• Detailed tax debt management action plans
• Financial statements highlights
• List of supplementary information tables
• Tax expenditures and evaluations report

Section 4: Organizational contact information

• Organizational structure

Appendix: Definitions

Endnotes

Supplementary information tables

Print version

For copyright information, please visit the CRA website at www.cra-arc.gc.ca/cpyrght-eng.htmlⁱ
ISSN 2368-2418

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