Canada Revenue Agency Departmental Performance Report 2014-15

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Table of Contents

A message from the Minister

Foreword by the Chair

A message from the Commissioner

Section 1: Organizational Expenditure Overview

• Organizational profile
• Organizational context
• Actual expenditures
• Alignment of spending with the whole-of-government framework
• CRA spending trend
• Estimates by Vote

Section 2: Analysis of Programs by Strategic Outcomes

• Taxpayer and Business Assistance
  • Taxpayer Services – Enquiries and Information Products
  • Registered Plans
  • Policy, Rulings, and Interpretations
  • Charities
• Assessment of Returns and Payment Processing
  • Individual Returns and Payment Processing
  • Business Returns and Payment Processing
• Reporting Compliance
  • International and Large Business
  • Small and Medium Enterprises
  • Scientific Research and Experimental Development
  • Criminal Investigations Program
  • Voluntary Disclosures Program
• Collections and Returns Compliance
  • Trust Accounts – Compliance
  • Non-Filer – Compliance
  • Collections – Tax and Government Programs
• Appeals
  • Income Tax Objections, Determinations, and Appeals to the Courts
  • Commodity Taxes Objections, Determinations, and Appeals to the Courts
  • Canada Pension Plan/Employment Insurance Appeals to the Minister and Appeals to the Courts
  • Service Complaints
  • Taxpayer Relief
• Benefit Programs
  • Benefit Enquiries
  • Benefit Programs Administration
• Internal Services

Section 3: Supplementary information

• Financial Statements Highlights
• Financial Statements
• Financial Statements – Agency Activities
• Financial Statements Discussion and Analysis – Agency Activities (unaudited)
• Financial Statements – Administered Activities
• Financial Statements Discussion and Analysis – Administered Activities (unaudited)
• Summary of the assessment of effectiveness of the system of internal control over financial reporting and the action plan of the Canada Revenue Agency
• Unaudited supplementary financial information
• Supplementary information tables
• Tax expenditures and evaluations

Section 4: Organizational Contact Information

Appendices

• Appendix A – Agency governance and the Board of Management
• Appendix B – Service Standards
• Appendix C – Other items of interest
• Appendix D – Definitions

Endnotes

Supplementary Information Tables

Print version

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