Canada Revenue Agency’s 2024–25 Departmental plan at a glance
This plan describes the Canada Revenue Agency’s (CRA) priorities, objectives, commitments, and associated costs for the upcoming three fiscal years. It is guided by CRA’s Strategic Planning Framework (Departmental Plan: Annex A), which links the organization’s strategic priorities and guiding principles to its mission, vision, values, and to the ultimate outcomes it seeks to achieve. You can find more information about the CRA’s raison d’être, mandate, role, and operating context at the following links:
Key priorities
The CRA's commitments are presented under the following priorities and objectives:
Priority 1. Deliver seamless client experiences and tailored interactions that are digital first
Objectives:
- 1A. Simplify client interactions and advance more ways to interact digitally
- 1B. Improve access to benefits, particularly for underserved populations
- 1C. Increase automation for better service delivery
Priority 2. Combat aggressive tax planning and tax evasion
Objectives:
- 2A. Combat the most sophisticated and complex cases of aggressive tax planning, evasion, and fraud
- 2B. Promote a fair tax system
Priority 3. Strengthen security and safeguard privacy
Objectives:
- 3A. Protect CRA and taxpayer information
- 3B. Provide timely responses to Access to Information and Privacy (ATIP) requests
Priority 4. Nurture a high-performing, diverse, and inclusive workforce in a modern, flexible, and accessible workplace
Objectives:
- 4A. Advance diversity and inclusion
- 4B. Enhance leadership development and learning
More details about priorities, objectives and the CRA’s commitments can be found in the Strategic priorities and plans to deliver section of the Departmental Plan.
Refocusing Government Spending
In Budget 2023, the government committed to reducing spending by $14.1 billion over the next five years, starting in 2023–24, and by $4.1 billion annually after that.
As part of meeting this commitment, the CRA is planning the following spending reductions.
- 2024–25: $65,672,000
- 2025–26: $103,279,000
- 2026–27 and after: $154,753,000
The CRA will achieve these reductions by doing the following:
- Implementing efficiency opportunities in eligible spending which focus on programs and operations where there might be duplication, lower value for money activities, or a misalignment with government priorities.
The figures in this Departmental Plan reflect these reductions.
Highlights
The CRA’s Departmental Results Framework consists of the agency’s core responsibilities, the results it plans to achieve, and the performance indicators that measure progress toward these results as follows:
- A. Tax administration: taxpayers comply with Canadian tax obligations, the right tax revenue is secured for Canadians, and Canadians have trust in the CRA.
- B. Benefits administration: Canadians receive their rightful benefits.
These core responsibilities are supported by internal services. See GC InfoBase for the full framework and program inventory.
In carrying out its two core responsibilities (tax and benefits administration), the CRA will use 11 indicators (8 for tax administration and 3 for benefits) to measure the results it achieves over this planned period. The CRA is making 41 commitments for fiscal year 2024–25 to support its 4 strategic priorities and achieve its core responsibilities.
A. Tax administration
Departmental results:
- Percentage of individual tax returns filed on time
- Percentage of businesses registered for GST/HST
- Percentage of tax liabilities paid on time
- Percentage of Canadians who participate in the income tax system
- Ratio of collectible tax debt to total net receipts (cash accounting)
- Percentage of external service standards targets that are met
- Service Satisfaction Index
- Public Perception Index: Trust
Planned spending: $4,237,156,391
Planned human resources: 38,754
The CRA’s core responsibility for tax administration is to make sure it sustains Canada’s self-assessment tax system. The CRA does this by:
- providing taxpayers with the support and information they need to understand and fulfill their tax obligations;
- taking compliance and enforcement actions when necessary to uphold the integrity of the system; and
- offering avenues for redress whenever taxpayers may disagree with an assessment or a decision.
More information about tax administration can be found in the full Departmental Plan.
B. Benefits administration
Departmental results:
- Percentage of Canada child benefit payments issued to recipients on time
- Percentage of respondents satisfied with overall benefits experience
- Percentage of taxpayers (benefit recipients) who filed as a result of targeted CRA intervention
Planned spending: $12,294,047,102
Planned human resources: 2,360
The CRA’s core responsibility for benefits administration is to ensure that Canadians:
- get the support and information they need to know what benefits and credits they may be eligible to receive;
- receive their benefit and refund payments in a timely manner;
- have avenues of redress when they disagree with a decision on their benefit eligibility.
The CRA uses its federal tax delivery infrastructure to administer almost 200 services and ongoing benefits and one-time payment programs for the provinces and territories, including:
- Canada child benefit
- goods and services tax/harmonized sales tax credit
- children’s special allowances
- disability tax credit
- Canada workers benefit
- provincial and territorial programs
These services and benefits contribute directly to the economic and social well-being of Canadians by supporting individuals, families, children, and caregivers.
More information about benefits administration can be found in the full Departmental Plan.
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