2020 Client Experience Report of the Disability Advisory Committee

Over the past year, the CRA has introduced many important changes to its administrative procedures regarding the DTC and to its communications and outreach activities. Many of these measures were introduced in response to the Committee’s previous recommendations.

The changes are intended to help applicants access the DTC as well as reduce the potential for problems that may lead to delays in eligibility decisions and the need for appeals. Ideally, the entire DTC process will be more transparent, expeditious and fair.

These improved procedures are described in the second Annual Report. The highlights are presented below.

Information

Designated call line

Navigator

Form T2201

Procedural changes

DTC-linked benefits

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