Overview of the CRA

Introduction and Purpose

The role of the Minister of National Revenue

You are supported by…

What we do

Being an Agency

We are a large, national organization

We are a large, national organization - Description below

Source: Includes permanent and term employees as well as students. Includes both active and inactive employees. CRA Monthly Demographic Employee Profile by Region – August 2024

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This graphic, entitled “We are a large, national organization,” is a map of Canada showing the CRA's employee representation across the country, separated by region. Starting on the west coast, the CRA's Western region (including the provinces of British Columbia, Alberta, Saskatchewan, Manitoba, as well as the Yukon and Northwest Territories) makes up 12,402 employees. Moving east, the Ontario region (including Ontario and Nunavut) makes up 12,618 employees. The Headquarters region (located in Ottawa, Ontario) makes up 22,240 employees. Second-last on the east is the Quebec Region, which makes up 6,507 employees. On the furthest east, the Atlantic region (including New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador) makes up 5,278 employees. Above the map, the national total of CRA employees is shown, making up 59,045 employees.

Tax and benefit administration has many functions

Tax and benefit administration has many functions - Description below
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This graphic entitled “Tax and benefit administration has many functions,” depicts a process flow map diagram for CRA operations. In the top-left corner is the heading “Channels” and below are four purple icons placed horizontally depicting the four channels for Canadians to communicate with the CRA. The first icon on the left is an envelope with the text “mail” below. The second icon is a silhouette of a person with the text “in-person” below. The third icon is a computer monitor and smartphone with the text “online” below. The fourth icon is a phone with the text “contact centre” below.

A process flow map diagram appears below the four channels. Along the left side of the process flow map, there are four icons placed vertically to represent the four types of CRA clients:

  • The icon at the top is the silhouette of a person; beneath the icon is the text "individual"
  • The second icon is the silhouette of two adults and a child; beneath the icon is the text "family"
  • The third icon is the outline of three buildings; beneath the icon is the text "business"
  • The fourth icon is the silhouette of a person with a dollar-sign below; beneath the icon is the text "tax intermediary“

A purple line starts from the four client icons and leads across to the right of the graphic, connecting to images representing the different functions of tax and benefits administration:

  • The first image is a lightbulb labeled "providing information, facilitating filing, and conducting outreach"
  • The next image is a computer screen labeled "account registration and authentication"
  • The next image is a clipboard labeled "tax filing and benefit application"
  • The next image is a silhouette of a person labeled "CRA (re)assessment and benefit determination"
  • The next image is a notification bell labeled "issuance of document(s) e.g., notice of assessment"
  • The next image is a magnifying glass labeled "verification/audit/criminal investigations"
  • The next image is of the scales of justice labeled "redress (objections, appeals, and requests for relief)"
  • The last image at the end of the purple line on the right side of the graphic is an open hand labeled "collections"

The CRA engages with external experts and partners

…and other key stakeholders

For many Canadians, the main interaction with the government is their tax filing experience

For many Canadians, the main interaction with the government is their tax filing experience key facts and figures for 2023 to 2024 - Description below
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Key facts and figures for 2023 to 2024.

  • 94% of Canadians participated in the tax and benefit system
  • 92% of individual income tax and benefit returns and 94% of corporation income tax returns were filed digitally
  • 96% of GST/HST returns were filed digitally (excluding RQ)
  • 89% of individual tax returns were filed on time

CRA revenue collections

CRA revenue collections key facts and figures for 2023 to 2024 - Description below
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Key facts and figures for 2023 to 2024.

  • Administered $662.6 billion in revenue and pension contributions.
  • $400.2 billion in on behalf of the federal government.

The economic and social well-being of Canadians is supported by the delivery of benefits and tax credits

The economic and social well-being of Canadians is supported by the delivery of benefits and tax credits key facts and figures for 2023 to 2024 - Description below
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Key facts and figures for 2023 to 2024.

  • 205 services and ongoing benefits administered
  • $52.7 billion in benefits issued
  • 758,540 people were helped through the Community Volunteer Income Tax Program (CVITP)

Canadians' level of compliance is impacted by the CRA's reputation and perceived fairness

Canadians expect their information to be protected

Canadians expect seamless service

Communications is key to achieving results

Communications is key to achieving results key facts and figures - Description below
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This graphic, entitled “Key facts and figures” features three small purple icons. Each icon has text associated with it and provides information related to the CRA's communications and media presence.

  • The first icon is a cell phone. Beneath it is text that reads that the CRA responds to approximately 1,050 media calls a year.
  • Under the first icon, there is a second icon of a computer. Below it is text that reads that there were 287 million visits to the CRA’s pages on Canada.ca in 2023 to 2024.
  • Under the second icon, there is a third icon which depicts a “like” on social media. The text below it reads that the CRA has over 1 million  social media followers.

We are guided by our Strategic Planning Framework

Strategic Planning Framework - Description below
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The CRA’s Strategic Planning Framework links its strategic priorities and guiding principles to its mission, vision, values, and ultimate outcomes. The CRA’s mission is to: Administer tax, benefits, and related programs, and ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians. The CRA’s vision is: world-class tax and benefits administration that is trusted, fair, and helpful by putting people first. The strategic priorities state what the organization will do over the planning period:

  • Deliver seamless client experiences and tailored interactions that are digital first;
  • Combat aggressive tax planning and tax evasion;
  • Strengthen security and safeguard privacy; and
  • Nurture a high-performing, divers and inclusive workforce in a modern, flexible and accessible workplace.
  • The overall outcomes of the Strategic Planning Framework are:
  • Taxpayers comply with Canadian tax obligations;
  • The right tax revenue is secured for Canadians;
  • Canadians receive their rightful benefits; and
  • Canadians have trust in the CRA.
  • The guiding principles articulate how the CRA will achieve its strategic priorities:
  • Apply a user-centric approach to the design and delivery of programs and services;
  • Enhance enterprise-wide and data-driven approaches to planning, decision-making, and performance measurement; and
  • Drive effectiveness through collaboration and partnerships.

The future of the CRA

Appendix: External Advisory Committee mandates

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