Table of contents for the Report on the Canada Revenue Agency’s 2016 consultations with small and medium businesses

Message from the Minister of National Revenue

2016 Serving You Better consultations with small and medium businesses

How the CRA will modernize and raise awareness of the CRA’s digital services

How the CRA will make tax information easier to access, understand, and use

How the CRA will clarify information about payment options

How the CRA will improve services related to the audit, collections, and appeals processes

Your feedback delivers results! Examples of what the CRA has done based on what you told us in 2012 and 2014

A final word

Top 10 things you will be able to do


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