Your feedback delivers results! Examples of what the CRA has done based on what you told us in 2012 and 2014
Introduced the Liaison Officer initiative
Engaged associations including the Canadian Payroll Association and the Chartered Professional Accountants of Canada (CPA Canada) to identify CRA guides and forms needing to be simplified and clarified
Reduced the payroll remittance burden for the smallest new employers
Allowed businesses to request a payment search using the My Business Account Enquiries Service and to submit cashed cheques as proof of payment using Submit Documents
Included a My Audit tab in My Business Account that allows electronic communications between businesses and auditors
Provided a streamlined Interactive Voice Response system that makes it easier for business callers to connect with an agent
Introduced training to help auditors become more sensitive to the needs and realities of small and medium businesses
Set up an audit quality assurance review program
Committed to consult with businesses regularly
Completely reviewed our notices and letters to make them clearer and easier to understand
Introduced permanent GST/HST NETFILE access codes
Enabled one‐time pre‐authorized debit agreements for GST/HST NETFILE users
Released new ePay video on the CRA YouTube channel
Agreed to work in partnership with the Chartered Professional Accountants Canada (CPA Canada), the Canadian Federation of Independent Business, other small business associations, and with federal, provincial, and municipal governments to encourage them to adopt the Business Number as a common business identifier
Conducted an automated post-call satisfaction survey
Reduced the need for callers to repeat information when a call is transferred from one agent to another
Set up a way to connect callers to the right expert