Small and medium businesses: the Canada Revenue Agency is committed to Serving You Better
On October 3, 2016, the Minister of National Revenue, Diane Lebouthillier, kicked off the Serving You Better consultations to help the CRA better understand the needs of Canadian small and medium businesses.
Between October 3 and December 14, 2016, the CRA heard from small and medium businesses at sessions hosted by local chambers of commerce in Whitehorse, Richmond, Yellowknife, Edmonton, Regina, Mississauga, Gatineau, Iqaluit, Moncton, Dartmouth, Charlottetown, and St. John's.
The CRA also heard from accountants in sessions hosted by Chartered Professional Accountants of Canada and their members in Vancouver, Yellowknife, Edmonton, Winnipeg, Toronto, Québec, Ottawa, Iqaluit, and Halifax.
Participants who could not attend in person or who wanted to give feedback at their own pace were able to provide their comments online up to December 31, 2016.
Serving You Better is a key part of the CRA's commitment to delivering first-class federal government services to small and medium businesses. Through the Serving You Better consultations, CRA received over 1,000 comments and suggestions from small and medium businesses and accountants. When small and medium businesses give their feedback to the CRA, they are helping us create programs and services that are fairer, more helpful, and easier to use.
The CRA thanks the Canadian Chamber of Commerce and Chartered Professional Accountants of Canada for hosting the in-person sessions. The CRA also thanks all participants who took the time to give their comments, either online or in person.
- 2016 consultations – CRA report
- Report on the Canada Revenue Agency’s 2016 Serving You Better consultations with small and medium businesses (HTML)
- 2014 consultations – CRA report
- 2014 consultations – Third party report (Ipsos Reid)
- 2012 consultations
To stay up to date on how the CRA is serving small and medium businesses better, you can:
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