Top 10 things the CRA will do

The CRA’s 2017-2019 Northern Consultations Action Plan identifies ways to improve services for you.

1. Collaborate with Service Canada to conduct outreach activities that inform northern residents of the variety of tax benefits available to them, including the northern residents deductions, when they file their income taxes.
2. Promote the Community Volunteer Income Tax Program and create partnerships with organizations in the North that can provide volunteers.
3. Carry out a pilot project to attract and recruit post-secondary students to the CRA who can speak Inuktitut.
4. Develop an interim telephone protocol to help northern residents who experience unreliable telephone service.
5. Explore routing options that will allow northern callers to connect with CRA telephone agents who are familiar with northern residents issues.
6. Examine the issue of slow mail delivery in the northern regions and its impact on taxpayer compliance.
7. Explore new payment options for taxpayers in the North that go beyond the telephone banking and cheque mailing services currently available there.
8. Improve information presented in the CRA’s publications and webpages to help northern residents better understand the northern residents deductions and how to claim them.
9. Create a checklist for claiming the northern residents deductions that includes a reminder to taxpayers to collect their travel expense receipts throughout the year.
10. Explore options that can help taxpayers identify the Lowest Return Airfare.

• A final word
• Table of contents
• Downloads