Vision and Strategic Goals

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Our vision helps describe the type of organization we are striving to become. Our strategic goals move us towards this vision.

The CCRA's vision is to be recognized and respected by clients for our integrity, fairness, and innovation in administering high-quality, affordable programs. Our progressive stance will encourage new inter-governmental and international partnerships, fostering greater government efficiency and a stronger economic union.

The CCRA has been working toward designing and implementing a strategic program to ensure that while meeting our day-to-day operational responsibilities, our organization is evolving in the right direction in order to continue to serve individuals and businesses well over the longer term. We have six strategic goals:

QUALITY SERVICES AND CLIENT EDUCATION

to provide accessible, responsive, and reliable services at an affordable cost

RESPONSIBLE ENFORCEMENT AND BORDER PROTECTION

to deliver fair, responsible, and effective enforcement programs in a way that directly responds to changes in the environment

FAIR ADMINISTRATION

to apply the principle of fairness diligently and consistently in all programs to keep public confidence and encourage voluntary compliance

SIMPLE AND EFFICIENT PROCESSES

to minimize the administrative cost and the compliance burden imposed on our clients by streamlining and simplifying our legislative requirements, programs, and operations

KNOWLEDGEABLE AND SKILLED PEOPLE

to ensure that our people have the knowledge, skills, and support needed to work effectively in an environment that promotes and recognizes exemplary performance

EFFECTIVE MANAGEMENT AND CORPORATE SERVICES

to provide effective support for our programs and initiatives through responsive, modern, and integrated policies, systems, and processes

The next pages contain CCRA's strategic goals, and the related corporate objectives, as well as the initiatives that are being pursued to meet them.