Frequently asked questions about direct deposit

You can get more information about Government of Canada payments by direct deposit by going to Questions on direct deposit. For direct deposit information specific to the Canada Revenue Agency, see the questions and answers below. 

Signing up for direct deposit – individuals

How do you find your account information?

Your account information is on your personal cheques or online banking portal. If you can't find the information, contact your financial institution.

How can you update your account information?

You can update your account information:

  • through your Canadian financial institution,
  • through CRA’s MyAccount,
  • through MyCRA on mobile,
  • or by calling 1-800-959-8281.

More information about those options is available on the Direct Deposit main page.

Receiving payments

What if your payment isn't in your account on the expected date?

If you don't receive your payment within five to 10 days of your expected payment date, please call the Canada Revenue Agency at 1-800-959-8281.

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