Service Standards 2014-2015

Service standards for taxpayer requests for statistical tax data

Detailed performance results can be found in the Annual Report.

What is this? This service standard measures the timeliness of the Canada Revenue Agency's responses to taxpayers' requests for statistical tax data. Tax data includes statistics, models, and advisory services. This service standard was introduced in 2003 and is delivered on a cost-recovery basis in accordance with a 1992 Fee Order under the Financial Administration Act.
Standard: Our goal is to respond to taxpayer requests for statistical data within an average of 30 calendar days.
Target: The CRA aims to meet this standard 100% of the time.
How you can request this service from the CRA:
- Mail
- Email
How you will receive this service from the CRA:
- Mail
- Email
- Internet
- Telephone

**Performance results:**
2012-2013	2013-2014	2014-2015	Rating
14 days	11 days	11 days	Met

Note: When service standards are expressed in days, they refer to calendar days, unless otherwise specified.