Service Standards 2016-2017

Detailed performance results can be found in the Annual Report.


Service standards for charities and charitable giving

Charities – responding to telephone enquiries

Performance results:
2013-2014 2014-2015 2015-2016
85.1% 76.2% 76.8%

Charities – responding to simple applications

Address:

Charities Directorate

320 Queen Street, 13th floor

Ottawa ON  K1A 0L5

Performance results:
2013-2014 2014-2015 2015-2016
90.9% 91.2% 87.8%

Charities – responding to regular applications

Address:

Charities Directorate

320 Queen Street, 13th floor

Ottawa ON  K1A 0L5

Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

Performance results:
2013-2014 2014-2015 2015-2016
99% 94.7% 86.1%

Charities – written enquiries - routine

Performance results:
2013-2014 2014-2015 2015-2016
79.8% 83.3% 71.6%

Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

Charities – written enquiries - complex

Performance results:
2013-2014 2014-2015 2015-2016
55% 62.6% 42%

Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

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