Service Standards 2017-2018

Detailed performance results can be found in the Departmental Performance Report.


Service standards for tax returns, benefits, and claims

Individual income tax returns (T1)

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Corporation income tax returns (T2)

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

GST/HST returns

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Trust returns (T3)

Performance results:
2013-2014 2014-2015 2015-2016
99.3% 96.3% 96.4%

T1 adjustment requests

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Benefit applications

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Claims - SR&ED tax incentives - claimant-requested adjustments to non-refundable claims

Performance results:
2013-2014 2014-2015 2015-2016
93% 95% 93%

Claims - SR&ED tax incentives - claimant-requested adjustments to refundable claims

Performance results:
2013-2014 2014-2015 2015-2016
96% 93% 95%

Claims - SR&ED tax incentives - non-refundable claims

Performance results:
2013-2014 2014-2015 2015-2016
96% 96% 97%

Claims - SR&ED tax incentives - refundable claims

Performance results:
2013-2014 2014-2015 2015-2016
96% 95% 95%

Claims - video and film tax credits - refundable claims - audited

Performance results:
2013-2014 2014-2015 2015-2016
96% 94% 95%

Claims - video and film tax credits - refundable claims - unaudited

Performance results:
2013-2014 2014-2015 2015-2016
96% 96% 98%

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