Service Standards 2017-2018

Detailed performance results can be found in the Departmental Performance Report.


Service standards for pension, deferred, and education plans

Deferred income plans – response to written enquiries

Performance results*:
2013-2014 2014-2015 2015-2016
89% 43% 61%

* Past results based on non-plan specific general written enquiries only.

Actuarial valuation reports

Performance results:
2013-2014 2014-2015 2015-2016
71% 81% 87%

Applications to register pension plans and deferred profit sharing plans

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Education savings plans (applications to register, amend, or terminate)

Performance results:
2013-2014 2014-2015 2015-2016
92% 85% 92%

Retirement income funds (applications to register, amend, or terminate)

Performance results:
2013-2014 2014-2015 2015-2016
99% 100% 99%

Retirement savings plans (applications to register, amend, or terminate)

Performance results:
2013-2014 2014-2015 2015-2016
99% 99% 99%
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