Service Standards 2017-2018

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Detailed performance results can be found in the Departmental Performance Report.

• Charities – written enquiries
• Charities – responding to applications

Service standards for charities

Charities – written enquiries

• What is this? This is a timeliness service standard for responding to written enquiries concerning charities. This service is provided to taxpayers who have questions or concerns relating to charities, including applicants for registration, registered charities, donors, media representatives, corporations, tax professionals, all levels of government, and the general public. This service standard was modified in 2017-2018.
• Standard: Our goal is to review and respond to a routine^{Footnote 1} written enquiry within 45 calendar days, and review and respond to a complex^{Footnote 2} written enquiry within 120 calendar days.
• Target: The CRA aims to meet this standard 80% of the time.
• How you can request this service from the CRA:
  • Mail
  • Fax
• How you will receive this service from the CRA:
  • Mail
  • Telephone

Charities – responding to applications

• What is this? This is a timeliness service standard for reviewing and responding to applications for charitable registration. The CRA generally processes applications for registered charitable status on a first-come, first-served basis. If the application is approved, the CRA will send a notification of charitable registration. This service standard was modified in 2017-2018.

Address:

Charities Directorate
320 Queen Street, 13th floor
Ottawa ON  K1A 0L5

• Standard: Our goal is to respond to a complete simple^{Footnote 3} application for charitable registration within two months, and respond to a complete regular^{Footnote 4} application for charitable registration within six months.
• Target: The CRA aims to meet this standard 80% of the time.
• How you can request this service from the CRA:
  • Mail
• How you will receive this service from the CRA:
  • Mail
• Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

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